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研究生:吳盈儒
研究生(外文):Yin-ju Wu
論文名稱:從辯證觀點探討面談的矛盾類型及管理策略:以研究所入學口試為例
論文名稱(外文):A Study on Graduate School Entrance Interviews: A Dialectical Analysis
指導教授:黃鈴媚黃鈴媚引用關係
學位類別:碩士
校院名稱:世新大學
系所名稱:口語傳播學研究所
學門:傳播學門
學類:一般大眾傳播學類
論文種類:學術論文
論文出版年:2008
畢業學年度:96
語文別:中文
論文頁數:118
中文關鍵詞:關係辯證觀點口試親密性矛盾確定性矛盾開放性矛盾矛盾管理策略
外文關鍵詞:Oral interview examinationsRelational dialectics perspectiveDialectical contradictionsPraxis strategies
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本研究依據Baxter與Montgomery的「關係辯證觀點」,探討在口試活動中。應徵者所面臨的兩難類型以及所採用的矛盾管理策略。本文深度訪談二十名參加研究所入學口試並順利錄取的學生後發現,考生與面試老師在「親密性」、「確定性」以及「開放性」上都存在矛盾。其中,「親密性」矛盾主要發生在非本科系的考生;而「確定性」矛盾主要出現在本科系的考生;至於「開放性」矛盾則與考生的背景無關,主要是因為考生在口試過程中,面臨了「隱瞞事實」或「誠實揭露」的兩難,或是在主動進行自我揭露的同時,擔心造成負面觀感,導致「自我揭露」或「自我保護」的兩難。

  針對上述不同類型的矛盾,本文發現,當考生面臨「親密性」矛盾時,可能使用的矛盾管理策略包括「整合」、「避重就輕」策略。面對「確定性」矛盾時,本系考生為了加入一些新的刺激,比較常用「重新定義」策略;或是「提出客觀資料」作為輔助,藉此管理口試當下面臨的確定性矛盾。本文也發現,當考生面對「開放性」矛盾的時候,考生會將談話的內容轉移到「第三人的觀點」或是「未來的改進方向」作為一種回答的策略,試著將焦點從自己的身上轉移開來,藉此管理在自我揭露時所面臨到之兩難。
The purpose of this study is to examine whether graduate programs candidates in oral entrance examinations experience dialectical contradictions and how they manage them if they encounter contradictions. Twenty graduate programs candidates who admitted the graduate program in different school years are interviewed by the researcher via the semi-structured interview method. In addition to the transcribed in-depth interview data, this study also analyzes the transcripts of audio-taped entrance interviews between candidates and interviewers. Results show that candidates do experience dialectical contradictions and use various communication / praxis strategies to manage them as suggested by the relational dialectics literature.

Specifically, the candidates whose undergraduate majors are similar to the graduate program tend to experience the connectedness-separateness contradiction more often than the candidates whose undergraduate majors are different from the graduate program. Furthermore, the candidates whose undergraduate majors are different from the graduate program always experienced the certainty-uncertainty contradiction. However, most candidates indicate that they experienced the openness-closeness contradiction during the oral entrance interviews. Results also suggest that the specific praxis strategies were chosen to manage dialectical contradictions according to the types of contradictions encountered by candidates.
第一章  緒論………………………………………………………………………1
 第一節 研究動機…………………………………………………………………1
 第二節 研究目的…………………………………………………………………5
第二章 文獻探討……………………………………………………………… 9
 第一節 甄選面談……………………………………………………………… 9
 第二節 應徵者自我概念的建構……………………………………………… 12
 第三節 應徵者與面試者的關係辯證………………………………………… 21
第三章  研究方法……………………………………………………………… 29
 第一節 資料蒐集……………………………………………………………… 29
 第二節 資料分析……………………………………………………………… 35
第四章  研究結果……………………………………………………………… 38
 第一節 面談活動的矛盾類型………………………………………………… 38
 第二節 矛盾管理策略………………………………………………………… 58
第五章  討論與建議…………………………………………………………… 67
 第一節 研究結果討論………………………………………………………… 67
 第二節 研究貢獻……………………………………………………………… 72
 第三節 研究限制與建議……………………………………………………… 75
參考文獻…………………………………………………………………………… 78
附件一……………………………………………………………………………… 86
附件二………………………………………………………………………………106
附件三………………………………………………………………………………107
附件四………………………………………………………………………………114
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