在資訊快速發展的時代中，行動通訊已成為人們生活中不可或缺的工具，為了做到行動辦公室的方便性，智慧型手機也因此產生。目前有許多保險公司，希望利用智慧型手機使公司對於人員的調度或是業務員可以更快速的給予客戶服務等來提升工作效率和輕鬆的可以獲得即時資訊。但在實際使用過後，卻呈現效果不彰的現象，於是本研究主要針對該公司的業務員對於將智慧型手機應用於工作的接受度做一個調查研究，並對於研究的結果提出改善現況的建議，期望可以提供後續研究者或是使用此策略的公司做為一個參考或改善的依據。

本研究主要是採用科技接受模式(Technology Acceptance Model, TAM)做為整體的研究基礎架構，配合電腦自我效能(Computer Self-Efficacy, CSE)與創新擴散理論(Innovation Diffusion Theory, IDT) 作為保險業務員接受模式之假設模式，並透過問卷調查的方式來實證研究。

經過研究後發現，認知易用、認知有用、工作特性、個人特性及組織特性均會正向的影響保險業務員對於智慧型手機的接受模式，而電腦自我效能會正向的影響認知易用和認知有用，且認知易用也會正向的影響認知有用。研究結果經驗證後均達到顯著水準。表示出此模式能有效預測使用者的接受度並給予良好的解釋能力。

關鍵詞： 智慧型手機、科技接受模式、自我效能、電腦自我效能、創新擴散理論。

With the rapid development of information, the mobile communication has been an essential tool in daily life. For the convenience of Mobile Office, the Smart Phone appears. Recently, in order to deploy staffs and provide insurance businessmen for giving consumer service immediately, many insurance companies expect to improve the work efficiency and get the instantaneous information easily through using the Smart Phones. However, no efficient effects happen after application of the Smart Phones. Therefore, this study plans to investigate the insurance businessmen’s acceptance of using the Smart Phones on work. The results will be used to modify the current situation and provide a reference or a basis to implement this strategy for the following researchers or companies.
This empirical study adopts the Technology Acceptance Model (TAM) as a research structure. Also, the Computer Self-efficacy (CSE) and Innovation Diffusion Theory (IDT) are the hypothesis models of the acceptance model among insurance businessmen proved through survey.
The results provide there are positive impacts of the perceived usefulness, perceived ease of use, working characteristics, personal characteristics, and organizational characteristics on the acceptance model of Smart Phone among insurance businessmen. Moreover, the CSE positively influences the perceived usefulness and perceived ease of use, and the perceived ease of use also positively influences the perceived usefulness. All experimental outcomes show significant effects, and this model is proved to be able to effectively predict and explain the acceptance behavior.

Keywords. Smart Phone; Technology Acceptance Model; Self-Efficacy; Computer Self-Efficacy; Innovation Diffusion Theory.

中文摘要 --------------------------------------- i
英文摘要 --------------------------------------- ii
誌謝 --------------------------------------- iii
目錄 --------------------------------------- iv
表目錄 --------------------------------------- v
圖目錄 --------------------------------------- vi
第一章 緒論----------------------------------- 1
第一節 研究背景與動機------------------------- 1
第二節 研究目的------------------------------- 2
第三節 研究限制及預期貢獻--------------------- 3
第四節 研究流程------------------------------- 3
第五節 論文架構------------------------------- 5
第二章 文獻探討------------------------------- 7
第一節 智慧型手機----------------------------- 7
第二節 科技接受模式--------------------------- 13
第三節 自我效能與電腦自我效能----------------- 19
第四節 創新擴散理論--------------------------- 27
第三章 研究方法------------------------------- 33
第一節 研究架構------------------------------- 33
第二節 研究假設------------------------------- 34
第三節 研究方法------------------------------- 36
第四章 資料分析------------------------------- 44
第一節 敘述性統計分析------------------------- 44
第二節 信度分析------------------------------- 47
第三節 各屬性與研究變項間之差異分析----------- 49
第四節 各構面之相關性分析--------------------- 59
第五節 迴歸分析------------------------------- 61
第五章 結論與建議----------------------------- 71
第一節 研究貢獻------------------------------- 71
第二節 研究結論------------------------------- 72
第三節 研究建議------------------------------- 74
第四節 研究限制------------------------------- 75
第五節 後續研究建議--------------------------- 76
參考文獻 --------------------------------------- 77
附錄一 --------------------------------------- 82

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