|
REFERENCES
Agho, A.O., Mueller, C.W. and Price, J.L. (1993). Determinants of employee job satisfaction: An empirical test of a causal model. Human Relations, 46: 1007-1027.
Alder, G.S., Noel, T.W. and Ambrose, M.L. (2006). Clarifying the effects of Internet monitoring on job attitudes: the mediating role of employee trust. Information and Management, 43: 894-903.
Allen, N.J. (2003). Organizational commitment in the military: A discussion of theory and practice. Military Psychology, 15: 237-253.
Allen, N.J. and Meyer, J.P. (1996). Affective, continuance, and normative commitment to the organization. Journal of Vocational Behavior, 49: 252-276.
Allen, N.J. and Meyer, J.P. (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Occupational Psychology, 63: 1-18.
Alutto, J., Hrebiniak, L. and Alonson, R. (1973). On operationalizing the concept of commitment. Social Forces, 51: 448-454.
Arvey, R.D., Carter, G.W. and Buerkley, D.K. (1991). Job satisfaction: Dispositional and situational influences. In Cooper C.L. and Roberson I.T.E. (Eds.), International review of industrial and organizational psychology (pp. 359-383). Chichester, England: Wiley.
Aryee, S., Budhwar, P. and Chen, Z.X. (2002). Trust as a mediator of the relationship between organizational justice and work outcomes: Test of a social exchange model. Journal of Organizational Behavior, 23: 267-85.
Ayres, J.M. (1999). Internal customer service. Unpublished doctoral dissertation, California State University, Dominguez Hills.
Aven, F.F.Jr., Parker, B. and McEvoy, G.M. (1993). Gender and attitudinal commitment to organizations: A meta-analysis. Journal of Business Research, 26: 63-73.
Bartz, A. E. (1999). Basic statistical concepts. Upper Saddle River, NJ: Prentice-Hall.
Baron, R.M. and Kenny, D.A. (1986). The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51: 1173-1182.
Baumeister, R.F. and Leary, M.R. (1995). The Need to Belong: Desire for Interpersonal Attachments as a Fundamental Human Motivation. Psychological Bulletin, 117: 497-529.
Becker, H.S. (1960). Notes on the concept of commitment. American Journal of Sociology, 66: 32-42.
Beehr, T. and Drexler, J. (1986). Social support, autonomy, and hierarchical level as moderators of the sole characteristics-outcome relationship. Journal of Occupational Behavior, 7: 207-214.
Bergman, M.E. (2006). The relationship between affective and normative commitment: review and research agenda. Journal of Organizational Behavior, 27: 645-663.
Blau, P. (1964). Exchange and power in social life. New York: Wiley.
Brayfield, A.H. and Rothe, H.F. (1951). An index of job satisfaction. Journal of Applied Psychology, 35: 307-311.
Brenner, O., Blazini, A. and Greenhaus, J. (1988). An examination of race and sex differences in managerial work values. Journal of Vocational Behavior, 33: 336-344.
Brief, A.P., Butcher, A. and Roberson, L. (1995). Cookies, disposition, and job attitudes: The effects of positive mood inducing events and negative affectivity on job satisfaction in a field experiment. Organizational Behavior and Human Decision Processes, 62: 55-62.
Brush, D.H., Moch, M.K. and Pooyan, A. (1987). Individual demographic differences and job satisfaction. Journal of Occupational Behaviour, 8: 139-155.
Burris, B.H. (1983). The human effects of underemployment. Social Problems, 31, 96-110.
Carman, J.M. (1990). Consumer perceptions of service quality: An assessment of the SERVQUAL dimensions. Journal of Retailing, 66(1): 33-57.
Chelladurai, P. (1999). Human resource management in sport and recreation. Champign, IL: Human Kinetics.
Churchill, G.A., Ford, N., Hartley, S. and Walker, O. (1974). Measuring the job satisfaction of industrial salesman. Journal of Marketing Research, 11: 254-260.
Clark, A., Oswald, A. and Warr, P. (1996). Is job satisfaction u-shaped in age? Journal of Occupational and Organizational Psychology. 69, 57-82.
Coleman, J.S. (1990). Foundations of Social Theory. Cambridge, MA: Harvard University Press.
Conger, J.A. and Kanungo, R.N. (1998). Charismatic Leadership in Organizations. Thousand Oaks, CA: Sage.
Costa, A.C. (2003). Work team trust and effectiveness. Personnel Review, 32: 605-622.
Cranny, C.J., Smith, P.C. and Stone, E.F. (1992). Job satisfaction: How people feel about their job and how it affects their performance. New York: Lexington Books.
Crosby, L.A., Evans, K.R., and Cowles, D. (1990). Relationship Quality in Services Selling: An Interpersonal Influence Perspective. Journal of Marketing, 54: 68-81.
Cunningham, J.B. and McGregor, J. (2000). Trust and the design of work: Complementary constructs in satisfaction and performance. Human Relations, 53: 1575-91.
Debra, L.N. and Campbell, Q.J. (1991). Social support and newcomer adjustment in organization: Attachment theory at work? Journal of Organizational Behavior, 12: 543-554.
Deutsch, M. (1962). Cooperation and trust: some theoretical notes. Nebraska Symposium on Motivation. Lincoln, N.E: University of Nebraska Press.
Dirks, K.T. and Ferrin, D.L. (2002). Trust in leadership: meta-analytic findings and implications for research and practice. Journal of Applied Psychology, 87: 611-628.
Doering, M., Rhodes, S.R. and Schuster, M. (1983). The aging worker. Beverly Hills, CA: Sage.
Driscoll, J.W. (1978). Trust and participation in organizational decision making as predictors of satisfaction. Academy of Management Journal, 21: 44–56.
Eisenberger, R., Fasolo, P. and Davis-LaMastro, V. (1990). Perceived Organizational Support and Employee Diligence, Commitment, and innovation. Journal of Applied Psychology, 75: 51-59.
Eisenberger, R., Huntington, R., Hutchison, S. and Sava, D. (1997). Perceived Organizational Support. Journal of Applied Psychology, 71: 500-507.
Eisenberger, R., Stinglhamber, F., Vandenberghe, C., Sucharski, I.L., and Rhoades, L. (2002). Perceived supervisor support: contribution to perceived organizational support and employee retention. Journal of Applied Psychology, 57: 305-332.
Ferris, K.R. and Aranya, N. (1983). A comparison of two organizational commitment scales. Personal Psychology, 36: 87-98.
Fisher, V.E. and Hanna, J.V. (1931). The dissatisfied worker, New York: Macmillan.
Finn, D.W. and Lamb, C.W. (1991). An evaluation of the SERVQUAL scales in a retailing setting. Advances in Consumer Research, 18: 483-490.
Fiske, A.P. (1992). The four elementary forms of sociality: Framework for a unified theory of social relations. Psychological Bulletin, 99: 689-723.
Gambetta, D. (1988). Trust Making and Breaking Cooperative Relations, New York: Basil Blackwell.
Gefen, D. (2002). Reflections on the Dimensions of Trust and Trustworthiness among Online Consumer. Data Base for Advances in Information Systems, 33: 38-53.
Gibson, J.L. and Klein, S.M. (1970). Employee attitudes as a function of age and length of service: A reconceptualization. Academy of Management Journal, 13: 411.
Glenn, N.D., Taylor, P.A. and Weaver, C.D. (1977). Age and job satisfaction among males and females: A multivariate multisurvey study. Journal of Applied Psychology, 62: 189-193.
Good, D. (1988). Individuals, interpersonal relations, and trust. In Gambetta D. G. (Ed.), Trust, New York: Basil Blackwell.
Gopinath, C. and Becker, T.E. (2000). Communication, procedural justice, and employee attitudes: Relationships under conditions of divestiture. Journal of Management, 26: 63-83.
Great Place to Work Institute, Inc. (1999). Advantages of a great place to work, In Great Place to Work Institute, Inc. website: http://www.greatplacetowork.com
Gruneberg, M.M. (1979). Understanding job satisfaction. Thetford, England: Lowe and Brydone.
Gulati, R. (1995). Does familiarity breed trust? The implications of repeated ties for contractual choice in alliances. Academy of Management Journal, 38: 85-112.
Hackett, R.D. and Guion, R.M. (1985). A re-evaluation of the absenteeism – job satisfaction relationship. Organizational Behavior and Human Decision Processes, 35: 340-381.
Hackman, J.R. and Lawler, E.E. (1971). Employee reactions to job characteristics. Journal of Applied Psychology, 55: 259-286.
Hackman, J.R. and Oldham, G.R. (1976). Motivation through the design of work: Test of a theory. Organizational Behavior and Human Performance, 16: 250-279.
Hackman, J.R and Oldham, G.R. (1975). Development of the job diagnostic survey. Journal of Applied Psychology, 60: 159-170.
Hagedoorn, M., Van Vperen, N.W., Van de Vliert, E. and Buunk, B.P. (1999). Employee’s reactions to problematic events: a circumplex structure of five categories of responses, and the role of job satisfaction. Journal of Organizational Behavior, 20: 309-21.
Hallowell, R., Schlesinger, L.A. and Zornitsky, J. (1996). Internal service quality, customer and job satisfaction: Linkages and implications for management. Human Resource Planning, 19: 20-31.
Hartmann, N. (1932). Ethics. New York: Macmillan.
Haynes, C.E., Wall, T.D., Bolden, R.I., Stride, C. and Rick, J.E. (1999). Measures of perceived work characteristics for health services research: test of a measurement model and normative data. British Journal of Health Psychology, 4: 257-275.
Herzberg, F. (1967). Work and the nature of man. Clevelan, OH: World Book.
Herzberg, F., Mausner, B., Peterson, R.O. and Capwell, D.F. (1957). Job attitudes: Review of research and opinion. Pittburgh, PA: Psychological Service of Pittsburgh.
Heskett, J.L., Jones, T.O., Loveman, G.W., Sasser, W.E.Jr, and Schlesinger, L.A. (1994). Putting the service-profit chain to work. Harvard Business Review, 72: 164-170.
Hopkins, A. (1983). Work and job satisfaction in the public sector. Totowa, NJ: Rowan and Allanheld.
Hosmer, L.R.T. (1995). Trust: the connecting link between organizational theory and philosophical ethics. Academy of Management Review, 20: 379-403.
House, J.S. (1981). Work stress and social support. Reading, MA: Addison-Wesley.
Hrebiniak, L.G. and Alluto, J.A. (1972). Personal and role-related factors in the development of organizational commitment. Administrative Science Quarterly, 17: 555-572.
Hulin, C.L. and Blood, M.R. (1968). Job enlargement, individual differences, and worker responses. Psychological Bulletin, 69: 41-55.
Hulin, C.L., Roznowski, M. and Hachiya, D. (1985). Alternative opportunities and withdrawal decisions: Empirical and theoretical discrepancies and an integration. Psychological Bulletin, 97: 233-250.
Iverson, R.D. and Roy, P. (1994). A causal model of behavioral commitment: Evidence from a study of Australian blue-collar employees. Journal of Management, 20: 15-41.
Jaros, S., Jermier, J., Koehler, I. and Sincich, T. (1993). Effects of continuous, affective, and moral commitment on the withdrawal process: An evaluation of eight structural equation models. Academy of Management Journal, 36: 951-995.
Jeruslem, M. and Mittag, W. (1995). Self-efficacy in stressful life situation. In A. Bandura (Ed.), (pp. 177-211), New York: Cambridge University Press.
Jones, G.R. and George, J.M., (1998). The experience and evolution of trust: implications for cooperation and teamwork. Academy of Management Review, 20: 531-546.
Jones, A., James L. and Bruni J. (1975). Perceived leadership behavior and employee confidence in the leader as moderated by job involvement. Journal of Applied Psychology, 60: 146-9.
Judge, T.A., Locke, E.A. and Durham, C.C. (1997). The dispositional causes of job satisfaction: A core evaluations approach. Research in Organizational Behavior, 19: 151-188.
Judge, T.A., Locke, E.A., Durham, C.C. and Kluger, A.N. (1998). Dispositional effects on job and life satisfaction: The role of core evaluations, Journal of Applied Psychology, 83, 17-34.
Kanter, R.M. (1968). Commitment and social organization: a study of commitment mechanisms in utopian communities. American Sociological Review, 33: 499-517.
Kohler, S.S. and Mathieu, J.E. (1993). Individual characteristics, work perception, and affective reactions' influence on differentiated absence criteria. Journal of Organizational Behavior, 14: 515-30.
Konovsky, M. and Pugh, D. (1994). Citizenship behavior and social exchange. Academy of Management Journal, 37: 656-69.
Kouzes, J.M. and Posner, B.Z. (1993). Credibility: How leaders gain and lose it, and why people demand it. San Francisco: Jossy-Bass, pp. 278-83.
Kreitner, R. and Kinicki, A. (1992). Organizational Behavior (2 ed.): Irwin, Boston, MA.
Kraimer, M.L., Wayne, S.J. and Jaworski, R.A. (2001). Source of Support and Expatriate Performance: The mediating role of expatriate adjustment. Personal Psychology, 54: 71-99.
Kramer, R.M., Brewer, M.B. and Hanna, B.A. (1996). Collective trust and collective action. The decision to trust as a social decision. In Kramer, R. M. and Tyler, T. R. (Eds.), Trust in Organizations: Frontiers of Theory and Research, Thousand Oaks, CA: Sage.
Kunin, T. (1955). The construction of a new type of attitude measure. Personnel Psychology, 8: 65-77.
Lagace, R.R. (1991). An exploratory study of reciprocal trust between sales managers and salespersons. Journal of Personnel Selling and Sales Management, 11: 49–58.
Lambert, S.J. (2000). Added benefits: the links between work-life benefits and organizational citizenship behavior. Academy of Management Journal, 43: 801-815.
Lance, C.E. (1991). Evaluation of a structural model relating job satisfaction, organizational commitment, and precursors to voluntary turnover. Multivariate Behavioral Research, 26: 137-162.
Larson, C.E. and LaFasto, F.M.J. (1989), Teamwork: What Must Go Right/What Can Go Wrong. Newbury Park. CA: Sage.
Laschinger, H.K.S., Sharmian, J. and Thomson, D. (2001). Impact of magnet hospital characteristics on nurses’ perceptions of trust, burnout, quality of care, and work satisfaction. Nursing Economics, 19: 209-219.
Lawler, E. (1992). The Ultimate Advantage: Creating the High-Involvement Organization. San Francisco: Jossey-Bass.
Lewick, R.J. and Bunker, B.B. (1996). Developing and maintaing trust in work relationships. In Kramer, R. M. and Tyler, T.R. (Eds.), Trust in Organizations: Frontiers of Theory and Research, Thsousand Oaks, CA: Sage.
Lewis, J.D. and Weigert, A. (1985). Trust as a social reality. Social Forces, 63: 967-985.
Lincoln, J.R. and Kalleberg, A.L. (1990). Culture, control and commitment: A study of work organization and work orientations in the United States and Japan. Cambridge: Cambridge University Press.
Liou, T.K. (1995). Understanding employee commitment in the public organization: A study of the juvenile detention center. International Journal of Public Administration, 18: 1269-1295.
Locke, E.A. (1976). The nature and causes of job satisfaction. In Dunnette M. (Ed.). Handbook of industrial and organizational psychology (pp. 1279-1319), Chicago, IL: Rand McNally.
Locke, E.A. and Latham, G.P. (1990). Work motivation and satisfaction: Light at the end of tunnel. Psychological Science, 1: 240-246.
Lok, P. and Crawford, J. (2001). Antecedents of organizational commitment and the mediating role of job satisfaction. Journal of Managerial Psychology, 16: 594-614.
London, M. and Smither, J.W. (1999). Empowered self-development and continuous learning. Human Resource Management, 38: 3-15.
Luhmann, N. (1988). Familiarity, confidence, trust: Problems and alternatives. In Gambetta D. G. (Ed.), Trust, New York: Basil Blackwell.
Madjar, N., Oldham, G. R. and Pratt, M. G. (2002). There is no place like home: the contribution of work and nonwork creativity support to employees’ creative performance. Academy of Management Journal, 45: 757-767.
Mangold, W. G. and Babakus, E. (1991). Service quality: The front-stage vs. the backstage perspective. Journal of Services Marketing, 5: 59-70.
March, J.G. and Shapira, Z. (1987). Managerial perspectives on risk and risk taking. Management Science, 33: 1404-1418.
Marchiori, D.M. and Henkin, A.B. (2004). Organizational Commitment of a health profession facility: dimensions, correlates, and conditions. Medical Teacher, 26: 353-358.
Mathieu, J.E. and Zajac, D.M. (1990). A Review and Meta-Analysis of the Antecedents, Correlates and Consequences of Organizational Commitment. Psychological Bulletin, 108: 171-194.
Matell, M., and Jacoby, J. (1972). Is there an optimal number of alternatives for Likert items? Journal of Applied Psychology, 56: 506-509.
Mayer, R.C. and Davis, J.H. (1995). An Integrative Model of Organizational Trust. Academy of Management Review. 20: 709-734.
McAllister, D.J. (1995). Affect- and cognition-based trust as foundation for interpersonal cooperation in organizations, Academy of Management Journal, 38: 24-59.
McKnight, D.H., Cummings, L.L. and Cherany, N.L. (1998). Initial trust formation in new organizational relationships. Academy of Management Review, 23: 473-490.
McNeese-Smith, D.K. (2001). A nursing shortage: Building organizational commitment among nurses. Journal of Health Care Management, 46: 173-186.
Mead, G.H. (1934). Mind, self, and society. Chicago: University of Chicago Press.
Meyer, J.P. and Allen, N.J. (1997). Commitment in the workplace: Theory, research and application, Thousand Oaks, CA: Sage Publications.
Meyer, J.P. and Allen, N.J. (1991). A three-component conceptualization of organizational commitment. Human Resource Management Review, 1: 61-98.
Meyer, J.P., Allen, N. J. and Smith, C.A. (1993). Commitment to organizations and occupations: Extension and test of a three-component conceptualization. Journal of Applied Psychology, 78: 538-551.
Meyer, J.P. and Allen, N.J. (1984). Testing the “side-bet theory” of organizational commitment: Some methodological considerations. Journal of Applied Psychology, 69: 372-378.
Mikkelsen, A., Ogaard, T. and Lovrich, N. (2000). Modeling the effects of organizational setting and individual coping style on employees’ subjective health, job satisfaction and commitment. Public Administration Quarterly, 24: 371-97.
Mintzberg, H. (1971). Managerial work. Management Science, 18: B97-B110.
Mishra, A.K. (1996). Organizational responses to crisis: the centrality of trust. In Kramer R.M. and Tyler T.R. (Eds.), Trust in Organizations: Frontiers of Theory and Research (pp.261-287), Thousand Oaks, CA: Sage.
Moorman, C., Deshpande, R. and Zaltman, G. (1993). Factors Affecting Trust in Market Research Relationships. Journal of Marketing, 57: 81-101.
Morgan, R.M. and Hunt, S.D. (1994). The Commitment-Trust Theory of Relationship Marketing. Journal of Marketing, 58: 20-38.
Mowday, R.T., Steers, R.M and Porter, L.W. (1979). The measurement of organizational commitment. Journal of Vocational Behavior, 14: 224-227.
Muchinsky, P.M. (1990). Psychology applied to work: An introduction to industrial and organizational psychology (3rd ed.). Berkeley, CA: Brooks/Cole.
Nanus, B. (1989). The leader’s edge: The seven keys to leadership in a turbulent world. Chicago, IL: Contemporary Books.
Necowitz, L.B. and Roznowski, M. (1994). Negative affectivity and job satisfaction: Cognitive processes underlying the relationship and affects on employee behaviors. Journal of Vocational Behavior, 45: 270-294.
Noor, N. M. (2002). The moderating effect of spouse support on relationship between work variables and women’s work-family conflict. Psychologia: An international of Psychology in the Orient, 45: 12-23.
Oldham, G.R. (1975). The impact of supervisory characteristics on goal acceptance. Academy of Management Journal, 18: 461-75.
O’Reilly, C.A. and Caldwell, D.F. (1981). The commitment and job tenure of new employees: Some evidence of postdecisional justification. Administrative Science Quarterly, 26: 597-616.
Pattison, P. (1994). Social Cognition in Context: Some Applications of Social Network Analysis. In Wasserman S. and Galaskiewicz J. (Eds.), Advances in Social Network Analysis: Research in Social Behavioral Sciences (pp. 79-109), Newbury Park, CA: Sage.
Pillai, R., Schrisesheim, C. and Williams, E. (1999). Fairness perceptions and trust as mediators for transformational and transactional leadership: A two-sample study. Journal of Management, 6: 897-933.
Pisarski, A., Bohle, P. and Callan, V. J. (2002). Extended Shifted in ambulance work: Influences on health. Stress and Health: Journal of the International Society for Investigation of Stress, 18: 119-126.
Podsakoff, P.M., MacKenzie, S.B., Moorman, R.H. and Fetter, R. (1990). Transformational leader behaviors and their effects on followers’ trust in leader, satisfaction, and organizational citizenship behavior. Leader Quarterly, 1: 107-142.
Porter, L.W. (1962). Job attitudes in management: Perceived deficiencies in need fulfillment as a function of job level. Journal of Applied Psychology, 46: 357-384.
Randall, D.M. (1987). Commitment and the organization: the organization man revisited. The Academy of Management Review, 12: 460-71.
Riketta, M. (2005). Organizational identification: A meta-analysis. Journal of Vocational Behavior, 66: 358-384.
Rhodes, S.R. (1983). Age-related differences in work attitudes and behavior: A review and conceptual analysis. Psychological Bulletin, 93, 328-367.
Rhoades, L., Eisenberger, R. and Armeli, S. (2001). Affective commitment to the organization: The contribution of perceived organizational support. Journal of Applied Psychology, 86: 825-836.
Ritsner, M., Modai, I., and Ponizovsky, A. (2000). The stress support patterns and psychological distress of immigrants. Stress-Medicine, 16: 139-147.
Robbins, S.P. (2003). Organizational Behavior (10th Intl. Ed), Upper Saddle River: Pearson Education Inc.
Robinson, S.L. (1996). Trust and breach of the psychological contract. Administrative Science Quarterly, 41: 574-599.
Rogers, J.D., Clow, K.E. and Kash, T.J. (1994). Increasing job satisfaction of service personnel. Journal of Services Marketing, 8: 14-26.
Shanock, L.R. and Eisenberger R. (2006). When supervisors feel supported: Relationships with subordinates’ perceived supervisor support, perceived organizational support, and performance. Journal of Applied Psychology, 91: 689-695.
Schneider, B. (1975). Organizational climate: Individual preferences and organizational realities revisited. Journal of Applied Psychology, 60: 459-575.
Schriesheim, C., Castro, S. and Cogliser, C. (1999). Leader-member exchange (LMX) research: A comprehensive review of theory, measurement, and data-analytic procedures. Leadership Quarterly, 10: 63-113.
Seers, A., McGee, G.W., Serey, T.T. and Graen, G.B. (1983). The interaction of Job Stress and Social Support: A Strong Inference Investigation. The Academy of Management Journal, 26: 273-284.
Sergio, A. (2000). The antecedents and consequences of customer loyalty: the roles of customer satisfaction and consumer trust-commitment. Doctorate of Philosophy in Business Administration, University of Texas-Pan American.
Siegel, P., Brockner, J. and Tyler, T. (1995). Revisiting the interactive relationship between procedural and distributive justice: the role of trust. Paper presented at the Academy of Management Meeting, Vancouver.
Smith, J.B. and Barclay, W.B. (1997). The effects of organizational differences and trust on the effectiveness of selling partner relationships. Journal of Marketing, 61: 3-21.
Smith, P.C., Kendall, L.M. and Hulin, C. L. (1969). The measurement of satisfaction in work an retirement. Chicago, IL: Rand McNally.
Snape, E. and Chan, A.W. (2000). Commitment to company and union: Evidence from Hong Kong. Industrial Relations, 39: 445-459.
Spector, P.E. (1997). Job satisfaction: Application, assessment, causes, and consequences. Thousand Oaks, CA: Sage Publications.
Steers, R.M (1997). Antecedents and outcomes of organizational commitment. Administrative Science Quarterly, 22: 46-55.
Steptoe, A. (2000). Stress, social support, and cardiovascular activity over the working day. International Journal of Psychophysiology, 37(3): 299-308.
Swan, J.E., Bowers, M.R. and Richardson, L.D. (1999). Customer Trust in the Salesperson: An Integrative Review and Meta-Analysis of the Empirical Literature. Journal of Business Research, 44: 93-107.
Thompson, J.D. (1967). Organizations in action. New York: McGraw-Hill.
Thoresen, C.J. and Judge, T.A. (1997). Trait affectivity and work-related attitudes and behaviors: A meta-analysis. Paper presentation at the annual convention of the American Psychological Association, Chicago, IL.
Tsang, E.W.K. (May 1998). Can Guanxi Be a Source of Sustained Competitive Advantage for Doing Business in China? Academy of Management Executive, 64-73.
Tsang, M.C., Rumberger, R.W. and Levin, H.M. (1991). The impact of surplus schooling on worker productivity. Industrial Relations, 30, 209-228.
Vandenberg, R.J and Lance, C.E. (1992). Examining the causal order of job satisfaction and organizational commitment. Journal of Management, 18: 153-167.
Valentine, S., Godkin, L. and Lucero, M. (2003). Ethical context, organizational commitment, and person-organization fit. Journal of Business Ethics, 41: 349-361.
Wahn, J.C. (1998). Sex differences in the continuance component of organizational commitment. Group and Organizational Management, 23, 256-267.
Warr, P.B. (1992). Age and occupational well-being. Psychology and Aging, 7: 37-45.
Watson, D. and Slack, A.K. (1993). General factors of affective temperament and their relation to job satisfaction over time. Organizational Behavior and Human Decision Processes, 54: 181-202.
Watson, D., Clark, L.A. and Tellegen, A. (1988). Development and validation of brief measures of positive and negative effect: The PANAS Scales. Journal of Personality and Social Psychology, 54: 1063-1070.
Weaver, C.N. (1978). Sex differences in the determinants of job satisfaction. Academy of Management Journal, 21: 265-274.
Weiner, Y. (1982). Commitment in organizations: A normative view. Academy of Management Review, 7: 418-428.
Weiner, Y. and Vardi, Y. (1995). Relationship between job, organization and career commitment and work outcomes: An integrative approach. Organizational Behavior and Human Performance, 26: 81-96.
Weiss, D.J., Dawis, R.V., England, G.W. and Lofquist, L.H. (1967). Manuel for the Minnesota Satisfaction Questionnaire. Minneapolis: Industrial Relations Center, University of Minnesota.
Wikipedia, website: http://en.wikipedia.org/wiki/Trust_company
Witt, L.A. and Nye, L.G. (1992). Gender and relationship between perceived fairness and pay or promotion and job satisfaction. Journal of Applied Psychology, 77: 910-917.
Whitener, E.M. (2001). Do ‘high commitment’ human resource practices affect employee commitment. A cross-level analysis using hierarchical linear modeling. Journal of Management, 27: 515-535.
Whitener, E., Brodt, S., Korsgaard, M. A. and Werner J. (1998). Managers as initiators of trust: An exchange relationship for understanding managerial trustworthy behavior, Academy of Management Journal, 23: 513-30.
Whitney, J. O. (1994). The Trust Factor: Liberating Profits and Restoring Corporate Vitality. New York: McGraw-Hill.
Wright, J.D. and Harnilton, R.F. (1978). Work satisfaction and age: Some evidence for the “job change” hypothesis. Social Forces, 56: 1140-1158.
Yammarino, F.J. and Dubinsky, A.J. (1988). Employee responses: Gender or job-related differences? Journal of Vocational Behavior, 32: 366-383.
Yeung, I.Y.M and Tung, R.L. (Autumn 1996). Achieving Business Success in Confucian Societies: The importance of Guanxi (Connections). Organizational Dynamics, p. 55.
Zand, D.E. (1997). The leadership Triad: Knowledge, Trust, and Power. New York: Oxford University Press, p. 89.
Zeithaml, V.A and Bitner, M.J. (2000). Services marketing: Integrating customer focus across the firm (2nd ed.). New York, NY: McGraw-Hill.
|