臺灣博碩士論文加值系統

網際網路的蓬勃發展，使得人際間的溝通有了新的方式，電子郵件、即時通訊軟體、Skype網路電話等通訊軟體的問世，亦讓現代人樂於透過上述的線上溝通工具，結交新朋友以及與線上的網友互動。而企業在面對變動快速、競爭激烈的市場，為了降低人事成本及提高資源的利用達成較高的績效，有愈來愈依賴團隊的傾向。而在線上溝通工具問世之後，企業員工也利用線上溝通工具進行工作上的合作，特別是高科技產業因為技術的推陳出新與產品生命周期短的特性，讓高科技產業更依賴員工團隊的合作讓企業在市場上更具競爭力。

本研究以社會交換理論為理論基礎，探討線上團隊成員間的信任、組織承諾、關係衝突對合作效能的影響。此外，亦探討線上團隊成員間的情感相依性、產出相依性與任務相依性對信任的影響。本研究以高科技產業的主管及員工作為研究調查對象，總計發出問卷569份，回收542份，有效問卷共437份，問卷有效率為76.8%。運用線性結構方程模式作為資料分析方法，並以The SAS System for Windows(8.2)統計分析軟體進行資料分析。

分析結果顯示，線上團隊成員間的信任、組織承諾對合作效能具有正向關係。而團隊成員間的信任對組織承諾具有正向關係，但是線上團隊成員間的信任對關係衝突具有負向關係。而線上團隊成員間的情感相依性、產出相依性及任務相依性對信任皆有正向關係。

The booming of Internet, make human relations of the communication had a new way, e-mail, instant communication software, Skype internet telephone etc.
The communication software publish, also let the modern people be happy to through the above-mentioned on-line communication tool, make friends with a new friend and interact with on-line net friend. Then, the enterprises will be quickly facing to change and compete vigorous of market, in the world, the more and more yeam formation based on the reducing the exploitation of personnel cost and exaltation resource to reach higher results.

The online communications after tool publish, the employee in enterprise also use the on-line communication tool to carry on the cooperation on the work, especially the innovations of technology and the shortly product life cycles in the high-tech industries. The more depend on the team cooperation the more have the competition on the market in high-tech industry.

This research study discuss the influence of collaboration effectiveness in trust, organization, and relational conflict between on-line team members based on Social Exchange Theory (SET).Also exploring on-line team members in addition the emotion of mutually depends on expressive of ties, outcome interdependence and task interdependence to the influence for trust.

This survey released 569 questionnaires, returned in 542, 437 of which were valid focus on high-tech industry managers and employees. The response rate of questionnaires was 76.8%.use of Structure Equations modeling(SEM) as an information analysis methods, and The SAS System for Windows (8.2) statistical analysis software for data analysis.

The data from the study was presented and analyzed. The data revealed a positive response in online trust among team members, organizational commitment to the effectiveness of collaboration; a negative response in the online team members on the relationship of trust between the conflict. The online team members between the expressive ties, outcome interdependence, task interdependencies of trust there were positive relations.

摘要 i
Abstract ii
誌謝 iv
目錄 v
表目錄 vii
圖目錄 viii
第一章 緒論 1
1.1研究背景 1
1.2研究動機 2
1.3研究目的 3
1.4研究流程 4
第二章 文獻探討 7
2.1社會交換理論(Social Exchange Theory,SET) 7
2.2團隊與合作效能 8
2.2.1.團隊(Team) 8
2.2.2 合作效能(Collaboration Effectiveness) 10
2.3 情感相依性(Expressive Ties) 11
2.4任務相依性(Task Interdependence) 12
2.5信任(Trust) 13
2.6 組織承諾(Organizational Commitment) 15
2.7衝突(Conflict) 17
2.7.1衝突的定義 18
2.7.2衝突的類型 18
2.7.2.1任務衝突 19
2.7.2.2關係衝突 19
第三章 研究方法 21
3.1研究模式 21
3.2研究假說推導 22
3.2.1組織承諾與合作效能 22
3.2.2關係衝突與合作效能 22
3.2.3信任與合作效能 23
3.2.4信任與組織承諾 24
3.2.5信任與關係衝突 24
3.2.6情感相依性與信任 25
3.2.7產出相依性與信任 25
3.2.8任務相依性與信任 26
3.3研究變項操作型變數之定義 27
3.4問卷設計 28
3.4.1問卷研擬過程 28
3.4.2研究對象 29
3.4.3問卷預試 29
3.4.4 正式問卷 31
3.5問卷內容 31
3.6資料分析方法 31
3.6.1敘述性統計 33
3.6.2 信度分析 33
3.6.3效度分析 33
3.6.4因素分析 35
3.6.5驗證性因素分析 35
3.6.6配適度檢定 36
3.7結構方程模式 36
第四章 資料分析 39
4.1樣本資料分析 39
4.2信度分析 41
4.3驗證性因素分析 44
4.3.1配適度檢定 44
4.3.2收斂效度 45
4.3.3區別效度 46
4.4研究假說檢定 49
第五章 結論與建議 51
5.1研究結論 51
5.2研究建議 54
5.3研究限制 55
5.4後續研究建議 56
參考文獻 57
附錄A-本研究正式問卷 66


表2-1團體與團隊的差異 10
表2-2任務相依性的定義 13
表2-3信任的定義 15
表2-4組織承諾的定義 17
表2-5衝突的定義 18
表3-1構念及操作型定義 30
表3-2問卷內容 32
表3-3 SEM適合度判斷指標 36
表4-1 樣本特性分配表 42
表4-2 信度分析 43
表4-3 配適度檢定 45
表4-4 收斂效度分析 47
表4-5區別效度分析 48
表4-6模式驗證表 50

圖1-1研究流程圖 6
圖3-1研究架構圖 21
圖3-2研究假說模式 26
圖4-1模式驗證圖 49

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