中文參考文獻
1. 方美月,〈品質成本與品質績效指標目關聯性之探討-以紡織業之個案研究〉,私立中原大學,碩士論文,民國91年。2. 江顯鵬 ,〈建立在品質保證體系上之總品質成本模式-以電子業為主體〉,私立中原大學,碩士論文,民國91年。3. 季子維,〈品質成本制度之施行及檢討分析-台灣重電業之個案研究〉,國立中央大學,碩士論文,民國95年。4. 東亞投顧,〈悠遊於藍海的工業電腦產業〉,《東亞投顧月刊》,第5期,民國96年5月。
5. 林公孚,《追求卓越品質》,初版,台北,中華民國品質管制學會,民國81年。
6. 林正明,〈品質成本制度實施程度與TQM製造績效之相關性研究〉,私立元智大學,碩士論文,民國87年。7. 許清濤,〈結合TQM理念的品質成本規劃之研究-以台灣鋼構產業為例〉,國立雲林科技大學,碩士論文,民國89年。8. 陳正恭,〈品質成本制度的運作在製造業的現況與問題點探討〉,私立東海大學,碩士論文,民國84年。9. 陳萬淇,《個案研究法》,初版,台北,華泰書局,民國84年。
10. 黃子瑋,〈品質成本制度之規劃及品質改善之效益分析-國內電子業之個案研究〉,國立台灣大學,碩士論文,民國85年。11. 經濟部中小企業處委託管理科學學會編撰,《中小企業品質管理手冊》,管理科學學會,民國78年。
12. 葉至誠,《研究方法與論文寫作》,二版,台北,商鼎文化,民國91年。
13. 葉重新,《教育研究法》,初版,台北,心理出版社,民國90年。
14. 董玉麟,〈國內五百大製造業品質成本實施現況與運作效益之探討〉,國立台灣大學,碩士論文,民國89年。15. 劉明杰,〈產品品質成本與績效之衡量-以筆記型電腦為例〉,國立台灣科技大學,碩士論文,民國97年。16. 蔡建昇,〈國內某馬達廠品質成本之個案研究〉,國立台灣大學,碩士論文,民國86年。17. 賴文同,〈品質成本衡量及其實施效益之分析 – 國內某家庭用紙製造廠之個案研究〉,國立台灣大學,碩士論文,民國89年。18. 賴世鐸,〈品質成本制度之規劃設計及檢分析-國內光電業之個案研究〉,私立中原大學,碩士學位論文,民國91年。19. 戴久永,《品質管理》,初版,台北,中華民國品質管制學會,民國85年。
20. 鐘漢清,《品質成本合理化》,初版,台北,中華民國品質管制學會,民國73年。
英文參考文獻
1. Abbott, L., “Quality and Competition: an essay in economic theory”, Columbia University Press, 1955.
2. Albright, T.L. and Roth, H.P., “The Measurement of Quality Costs: An Alternative Paradigm”, Accounting Horizons, Vol. 6, Issue 2, pp. 15-27, June 1992.
3. Andrews, K. R., “Executive Training by the Case Method”, Harvard Business Review, pp. 58-70, September 1951.
4. ASQC, Guide for Managing Supplier Quality Costs, American Society for Quality Control, Milwaukee, WI, 1987.
5. ASQC, Guide for Reducing Quality Costs, American Society for Quality Control, Milwaukee, WI, 1977.
6. ASQC, Quality Costs: Ideas and Applications, American Society for Quality Control, Milwaukee, WI, 1984.
7. Atkinson, J.H. Jr, Hohner, G., Mundt, B., Troxel, R.B., Winchell, W., Current Trends in Cost of Quality: Linking the Cost of Quality and Continuous Improvement, National Association of Accountants, Montvale, NJ, 1991.
8. Broh, R.A., Managing Quality for Higher Profits, McGraw-Hill, New York, 1981.
9. Crosby, P.B., Quality is Free: The Art of Making Quality Certain, McGraw-Hill, New York, 1979.
10. Deming, W.E., “Out of the Crisis”, MIT Institute for Advanced Engineering Study, Cambridge, MA, 1986.
11. Feigenbaum, A.V., Total Quality Control: Engineering and Management, 2nd Edition, McGraw-Hill, New York, 1961.
12. Freeman, H.L., Cornell, R.W., Ladue, H.L., Lancater, E.J. and Schock, Jr., H. E., Quality Costs – What and How, ASQC Quality Costs – Cost Effectiveness Technical Committee, 1967.
13. Garvin, D.A. and March, A., “A Note on Quality: The Views of Deming, Juran and Crosby”, Harvard Business School, Note No. 9-687-011, 1990.
14. Garvin, D.A., “Quality on the line”, Harvard Business Review, Vol. 61, pp. 65-75, September-October 1983.
15. Gilmore, H.L., “Product conformance cost”, Quality Progress, June 1974.
16. Goetsch, D.L. and Davis, S.M., Introduction to Total Quality, Prentice-Hall International, New York, 1994.
17. Hagan, J.T., Companella, J., Principles of Quality Costs, American Society for Quality Control, Milwaukee, WI, 1986.
18. Harrington, H.J., Poor-quality cost, American Society for Quality Control, Milwaukee, WI, 1987.
19. Ittner, C.D., “A Plant-level Examination of the Economics and Measurement of Quality Costs”, Harvard Business School Preliminary Draft, pp. 257-300, 1990.
20. Juran, J.M. and Gryna, F.M., Juran’s Quality Control Handbook, 4th Edition, McGraw-Hill, New York, 1988.
21. Juran, J.M. and Gryna, F.M., Quality Planning and Analysis, 3rd Edition, McGraw-Hill, New York, 1993.
22. Juran, J.M. and Gryna, F.M., Quality Planning and Analysis, McGraw-Hill, New York, 1987.
23. Juran, J.M., Quality Control Handbook, 3rd Edition, McGraw-Hill, New York, 1974.
24. Juran, J.M., Quality Control Handbook, McGraw-Hill, New York, 1951.
25. Kuehn, A.A., and Day, R.L., “Strategy of Product Quality”, Harvard Business Review, 40, 100-110, 1962.
26. Lundvall, D.M., “Quality Costs – Friend or foeman”, International Conference on Quality Control Proceedings, Tokyo, 1969.
27. Masser, W.J., "The quality manager and quality costs", Industrial Quality Control, Vol. 14, No. 6, October 1957.
28. Morse, W.J. and Roth, H.P., Measuring, Planning and Controlling Quality Costs, National Association of Accountants, 1987.
29. Pirsig, R.M., Zen and the Art of Motorcycle Maintenance, William Morrow and Company, Inc., New York, 1974.
30. Rao, A., Carr, L.P., Dambolena, I., Kopp, R.J., Martin, J., Raffii, F. and Schlesinger, P.F., Total Quality Management: A Cross - Functional Perspective, John Wiley & Sons, New York, 1996.
31. Shank, J.K. and Govindarajan, V., “Measuring the Cost of Quality: A Strategic Cost Management Perspective”, Journal of Cost Management, pp. 5-17, Spring 1994.
32. Shank, J.K., Strategic Cost Management: The New Tool for Competitive Advantage, Free Press, New York, 1993.
33. Zeithaml, V.A., Parasuraman, A. and Berry, L.L., Delivering Quality Service: Balancing Customer Perceptions and Expectations, Free Press, New York, 1990.
網路參考文獻
1. ETP (Electronic Trend Publication)研究資料
http://www.electronictrendpubs.com/news.htm檢索時間2008/11/28
2. 陳姿伶(無日期),個案研究法, http://www.extension.org.tw/book/02_92-1.9.doc檢索時間2008/11/28