(3.236.214.19) 您好!臺灣時間:2021/05/10 08:21
字體大小: 字級放大   字級縮小   預設字形  
回查詢結果

詳目顯示:::

: 
twitterline
研究生:李宗翰
研究生(外文):Tsung-han Li
論文名稱:數位圖書資訊系統讀者使用與滿意度之研究:以電子資源整合查詢系統為探討
論文名稱(外文):The Study of Usage, Satisfaction, and Effectiveness of Digital Library and Information Systems: an assessment of E-resource Metasearch System
指導教授:曾繁絹曾繁絹引用關係
指導教授(外文):Fan-Chuan Tseng
學位類別:碩士
校院名稱:長榮大學
系所名稱:資訊管理研究所
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2009
畢業學年度:97
語文別:中文
論文頁數:156
中文關鍵詞:數位圖書館資訊系統成功模式使用者滿意度自我效能主觀規範
外文關鍵詞:Digital LibraryIS Success ModelUser SatisfactionSelf-efficacySubjective Norm
相關次數:
  • 被引用被引用:6
  • 點閱點閱:505
  • 評分評分:系統版面圖檔系統版面圖檔系統版面圖檔系統版面圖檔系統版面圖檔
  • 下載下載:55
  • 收藏至我的研究室書目清單書目收藏:5
電腦與網路科技的蓬勃發展至今,人類已經可以隨時利用電腦來獲取資訊。時至今日,電腦所提供的資訊已經龐大的令人無法想像。圖書館所提供的資訊一直以來都是最珍貴且正確的,且因電腦與網路科技的興盛,使得數位圖書館隨之誕生,並逐漸被人類所接受甚至依賴,因為人類幾乎可以隨時隨地的利用電腦從數位圖書館得到所需要的資訊。資訊系統的評估一直都是研究人員重視的一大議題,數位圖書館所建置的資訊系統能儲存大量知識,正扮演著人類與數位圖書館的橋樑,因此,數位圖書資訊服務系統的使用情況將會影響到數位圖書館的成功與否。
以往有關資訊系統的研究多半只探討資訊系統本身的因素,而忽略了個人因素也是影響資訊系統使用的重要性。本研究除了探討數位圖書館的系統與資訊特性外,進一步納入自我效能與主觀規範於研究中,試圖完整探討影響數位圖書資訊服務系統的使用、滿意度與績效的可能因素。
本研究以長榮大學圖書館電子資源整合查詢系統為個案研究,透過對學生發放與回收問卷,共獲得160份有效問卷後進行資料分析。分析結果證實自我效能與主觀規範確實會影響到使用者使用電子資源整合查詢系統;整體而言使用者對於系統是感到滿意的,而使用系統後能有助提升學業上的績效。本研究最後提供後續研究建議,除了提供研究者一個對資訊系統之研究模式外,也建議圖書館可與教學單位合作及針對學生所需的電子資源進行調查,以提升系統使用率及改善系統的介面,如圖形文字介面排版使讀者能感覺更舒適,促使未來數位圖書資訊服務的能夠更受讀者的青睞。
Since the computer and network technology have developed rapidly so far, people utilize it to increase their academic or job performance. Information provided by the library has always been considered the most valuable and accurate. As a sophisticated digital library emerges to satisfy individuals’ information need, library users can utilize and access the authorized information without the constraint of time and space. Previous researches investigate the impact of information systems success on several aspects, both individually and organizationally. However, these studies focus more on the system functions and usually ignore the effect of individual cognition and social influence. In this study, we extend the IS success model with two more factors-self-efficacy and subjective norms, trying to explore the potential influences on digital library usage, user satisfaction and performance.
This research takes the Chang Jung Christian University library E-resources (electron resources) Metasearch system as the case study. We adopted the questionnaire for the students, and finally got 160 useful questionnaires to assess the hypotheses. The research results confirmed that self-efficacy and subjective norm can significantly affect the usage of E-resource Metasearch System. Subsequently, the users feel satisfied with the system, and increase their academic performance after using it. Finally, there are two suggestions proposed in this research – cooperating more with educational program to increase users’ information literacy, and improving the system interface, functions, and services to enhance its quality.
目錄
中文摘要 i
Abstract iii
目錄 v
表目錄 viii
圖目錄 xi
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 3
第三節 研究流程 3
第二章 文獻探討及研究假說與研究模式之建立 5
第一節 數位圖書館 5
第二節 電子資源整合查詢系統 7
第三節 資訊系統成功模式(IS Success Model) 11
第四節 主觀規範(Subjective Norm) 37
第五節 自我效能(Self-efficacy) 42
第六節 研究假說與研究模式彙整 49
第三章 研究方法 52
第一節 研究變項之操作性定義 52
第二節 研究範圍與對象 56
第三節 問卷設計 65
第四節 正式問卷前之試測 73
第五節 資料分析的方法 75
第四章 資料分析 79
第一節 敘述性統計分析 79
第二節 信度與效度分析 90
第三節 研究模式檢測:PLS分析 110
第四節 人口統計變項在各構面之間的差異分析 114
第五章 結論與建議 126
第一節 研究結果與說明 126
第二節 討論 131
第三節 研究限制、貢獻與後續建議 133
參考文獻 137
一、中文部分 137
二、英文部分 139
附錄 150


表目錄
表 2- 1 數位圖書館相關名詞 7
表 2- 2 數位圖書館系統品質評估準則 16
表 2- 3 數位圖書館資訊品質評估準則 21
表 2- 4 PZB (1985) 服務品質10個構面定義 25
表 2- 5 PZB (1988) 服務品質Servqual五個構面定義 26
表 2- 6 Parasuraman et al.(1991) Servqual 22題 原始問項 28
表 2- 7 數位圖書館服務品質評估準則 30
表 2- 8 LibQUAL + ™ 22題 原始問項 32
表 2- 9 研究假說彙整表 51
表 3- 1 系統品質的操作性定義 52
表 3- 2 資訊品質的操作性定義 53
表 3- 3 服務品質的操作性定義 55
表 3- 4 主觀規範的操作性定義 55
表 3- 5 圖書館電子資源整合查詢的自我效能的操作性定義 56
表 3- 6 使用的操作性定義 56
表 3- 7 使用者滿意度的操作性定義 56
表 3- 8 績效的操作性定義 56
表 3- 9系統品質 問項內容 65
表 3- 10 資訊品質 問項內容 68
表 3- 11 服務品質 問項內容 69
表 3- 12 主觀規範 問項內容 70
表 3- 13 圖書館電子資源整合查詢自我效能 問項內容 71
表 3- 14 使用者滿意度 問項內容 71
表 3- 15 使用 問項內容 72
表 3- 16 績效 問項內容 72
表 3- 17 人口統計變數 問項內容 73
表 3- 19 先導研究之信度分析 (N=28) 75
表 4- 1 有效樣本基本資料分析表 (N=160) 83
表 4- 2 各變項之描述性分析 88
表 4- 3 信度分析 (N=160) 91
表 4- 4 SPSS探索性因素分析結果 (轉軸後的成份矩陣a) 93
表 4- 5 系統品質 (SQ) 四個次構面 15題問項 94
表 4- 6 系統品質 收斂效度與信度分析 96
表 4- 7 資訊品質 收斂效度與信度分析 97
表 4- 8 資訊品質刪除Iq6、Iq7、Iq8三題問項 收斂效度與信度分析 98
表 4- 9 服務品質 收斂效度與信度分析 99
表 4- 10 主觀規範 收斂效度與信度分析 100
表 4- 11 主觀規範刪除Sn2一題問項 收斂效度與信度分析 100
表 4- 12 圖書館電子資源整合查詢自我效能 收斂效度與信度分析 101
表 4- 13 使用 收斂效度與信度分析 102
表 4- 14 使用者滿意度 收斂效度與信度分析 102
表 4- 15 績效 收斂效度與信度分析 103
表 4- 16 系統品質 收斂效度與信度分析 104
表 4- 17 資訊品質收斂效度與信度分析 105
表 4- 18 服務品質 收斂效度與信度分析 106
表 4- 19 區別效度分析結果 107
表 4- 20 各構面之敘述性統計分析 108
表 4- 21 各構面全部問項之敘述性統計分析 (N=160) 109
表 4- 22 研究假說驗證彙整表 112
表 4- 23 不同性別對各變項之差異分析表 115
表 4- 24 不同年齡對各變項之差異分析表 118
表 4- 25 不同就讀年級對各變項之差異分析表 121
表 4- 26 不同學院對各變項之差異分析表 123
表 4- 27 是否參與圖書館開設課程對各變項之差異分析表 125

圖目錄
圖 1- 1 研究流程圖 4
圖 2- 1電子資源整合查詢系統運作流程圖 10
圖 2- 2 資訊系統成功模式(1992) 11
圖 2- 3 資訊系統成功模式(2003) 13
圖 2- 4 Theory of Reasoned Action, TRA 37
圖 2- 5 Theory of Planned Behavior, TPB 39
圖 2- 6效能預期與結果預期的區別 42
圖 2- 7 研究模式圖 50
圖 3- 1 電子資源整合系統首頁 59
圖 3- 2 系統檢索訊息提示頁面 60
圖 3- 3 系統查詢各資料庫結果頁面 61
圖 3- 4 單一資料庫查詢結果頁面 62
圖 3- 5 個人化服務設定頁面 63
圖 3- 6 單一資料庫查詢結果資料內容頁 64
圖 4- 1 性別 圓餅圖 79
圖 4- 2 年齡 圓餅圖 80
圖 4- 3 就讀年級 圓餅圖 81
圖 4- 4 就讀學院 圓餅圖 82
圖 4- 5 是否參與圖書館利用課程 圓餅圖 82
圖 4- 6研究結果模式圖 113
參考文獻
一、中文部分
1.于第(2006). 英語教師運用圖書館電子資源提升學生學習成效之探討. 北區技專校院與高中職策略聯盟英語課程研討會論文集, 85-95.
2.王存國、戴基峰、王凱 (2004). 影響消費者接受線上購物傾向之探討-結合慎思行動理論以及交易成本理論. 資訊管理學報, 11(1), 113-137.
3.台灣大學圖書館 (民國97). 電子資源整合查詢系統MUSE - 97學年度臺灣大學圖書館使用手冊. Retrieved Dec 21, 2008, from http://www.lib.ntu.edu.tw/CE/services/class/3_2a_muse.pdf.
4.張紹勳 (2002). 兩性採用資訊科技的徑路比較. 管理評論, 21(4), 19-45.
5.張慧銖 (2006). 引進電子資源對學術圖書館組織的影響. 數位時代圖書館館藏發展研討會論文集, 281-295.
6.洪新原、陳鴻基、葉景琳 (2006). 創意支援系統提昇使用者創造力之研究:自我效能理論之解釋與實證. 資訊管理學報, 13(4), 1-26.
7.孫和翊 (民國97). 以科技接受模式探討享樂型網站之縱貫研究. 國立中山大學資訊管理研究所碩士論文.
8.許秉瑜、申元洪、蕭文龍、莊芷萱、陳炫碩 (2008). 探討電腦自我效能對於ERP系統成功之影響. 電子商務學報, 10(2), 379-402.
9.吳政叡 (1997). 電子圖書館時代的大學圖書館. 大學圖書館(2), 111-122.
10.宋雪芳 (2008). 讀者服務與問題讀者. 台北市立圖書館館訊季刊, 24(2), 45-53.
11.柯皓仁 (民國90). 電子圖書館實施經驗談-以交通大學圖書館為例. 台中圖書館書院季刊(47), 10-33.
12.苗惠芬 (民國82). 圖書館的未來趨勢-電子圖書館. 台北市立圖書館館訊, 11(1).
13.翁翠芸 (民國94). 電子圖書館成功模式之探討-以衛生署所屬醫院電子圖書館為例. 國立中正大學資訊管理研究所碩士論文.
14.張琬翔 (2007). 教學網站評鑑指標之初探. 生活科技教育月刊, 47(5), 107-118.
15.陳光華、陳雪華 (民國86). 電子圖書館支援課程之探討. 台大圖書館學刊, (12), 93-126.
16.陳和琴 (2006). 電子資源管理系統初探 . 數位時代圖書館館藏發展研討會論文集, 298-315.
17.陳昭珍 (民國89). 二十一世紀電子圖書館的發展趨勢. 國家圖書館館刊, 89(2).
18.陳順宇 (2005). 多變量分析 (四 ed.): 華泰書局.
19.劉偉松 (民國86). 淺談digital library之發展與應用. 資策會資訊運用導覽. Retrieved 11/1, 2008, from http://www.sinica.edu.tw:8900/~pingpu/pinpunews/meetingrecords/workshop/workshop01/note/010704/wh070401f2.htm
20.歐陽崇榮 (民國89). 圖書館自動化系統評估模式之建立與應用.國立中央大學資訊管理學系博士論文.
21.羅思嘉 (民國95). 資訊搜尋與異質資料庫整合查詢系統建置之初探. 國立成功大學圖書館館刊,15,35-44。
二、英文部分
1.Ajzen, I. (1985). From intentions to actions: A theory of planned behavior. In J. Kuhl & J. Beckmann (Eds.), Action control: From cognition to behavior (pp. 11-39): Heidelberg, Germany: Springer.
2.Ajzen, I. (1991). The Theory of Planned Behavior. Organizational Behavior and Human Decision Processes, 50, 179-211.
3.Ajzen, I., & Fishbein, M. (1980). Understanding Attitudes and Predicting Social Behavior. Englewood Cliffs, NJ: Prentice Hall.
4.Amoli, J. E., & Farhoomand, A. F. (1996). A structural model of end user computing satisfaction and user performance. Information and Management, 30(2), 65-73.
5.Anderson, E. W., Fornell, C., & Lehmann, D. R. (1994). Customer Satisfaction, Market Share, and Profitability: Findings from Sweden. Journal of Marketing, 58(3), 53-66.
6.Association of Research Libraries (1995). Definition and Purposes of a Digital Library Retrieved 12/12, 2008, from http://www.ifla.org/documents/libraries/net/arl-dlib.txt.
7.Association of Research Libraries (2004). LibQUAL+TM: Defining and Promoting Library Service Quality, from http://www.libqual.org/About/Information/index.cfm
8.Bagozzi, R. P., & Yi, Y. (1988). On the Evaluation of Structural Equation Models. Journal of the Academy of Marketing Science, 16(1), 74-94.
9.Bagozzi, Richard P. (2007). The Legacy of the Technology Acceptance Model and a Proposal for a paradigm shift. Journal of the Association for Information Systems, 8(4), 244-254.
10.Balasubramanian, S., Konana, P., & Menon, N. M. (2003). Customer Satisfaction in Virtual Environments: A Study of Online Investing. Management Science, 49(7), 871-889.
11.Bandura, A. (1977). Self-efficacy: Toward a Unifying Theory of Behavioral Change. Psychological Review, 84(2), 191-215.
12.Bandura, A. (1986). Social foundations of thought and action: A social cognitive theory: Prentice-Hall (Englewood Cliffs, N.J.).
13.Bandura, A. (2002). Growing Primacy of Human Agency in Adaptation and Change in the Electronic Era. European Psychologist, 7(1), 2-16.
14.Barclay, Michael J., & Clifford W. Smith Jr. (1995). The maturity structure of corporate debt. Journal of Finance, 50, 609-631.
15.Beilea, P. M., & Boote, D. N. (2004). Does the medium matter?: A comparison of a Web-based tutorial with face-to-face library instruction on education students'' self-efficacy levels and learning outcomes. Research Strategies, 20(1-2), 57-68.
16.Bernroider, E. W. N. (2008). IT governance for enterprise resource planning supported by the DeLone–McLean model of information systems success. Information & Management, 45(5), 257-269.
17.Bharati, P., & Berg, D. (2005). Service quality from the other side: Information systems management at Duquesne Light. International Journal of Information Management, 25(4), 367-380.
18.Bhattacherjee, A. (2000). Acceptance of e-commerce services: the case of electronic brokerages. Systems, Man and Cybernetics, Part A, IEEE Transactions on, 30(4), 411-420.
19.Bhattacherjee, A. (2001). Understanding information systems continuance: An expectation-confirmation model. MIS Quarterly, 25(3), 351-370.
20.Bruce Thompson (2004). The Origins/Birth of LibQUAL+ Retrieved 08/01, 2008, from http://www.libqual.org/About/Birth/index.cfm.
21.Bush, Vannevar(1945). As we may think. The Atlantic Monthly, 176(1):101-108 Retrieved Dec 21, 2008, from http://www.theatlantic.com/doc/194507/bush.
22.Chien, S. W., & Tsaur, S. M. (2007). Investigating the success of ERP systems: Case studies in three Taiwanese high-tech industries. Computers in Industry, 58(8-9), 783-793.
23.Clerfeuille, F., Poubanne, Y., Vakrilova, M., & Petrova, G. (2008). Evaluation of consumer satisfaction using the tetra-class model. Research in Social and Administrative Pharmacy, 4(3), 258-271.
24.Chin, W. W. (1998). The Partial Least Squares Approach to Structural Equation Modeling. In G. A. Marcoulides (Ed.), Modern Methods for Business Research (pp. 295-336). Mahwah, New Jersey: Lawrence Erlbaum Associates.
25.Coffin, R. J., & MacIntyre, P. D. (1999). Motivational influences on computer-related affect states. Computers in Human Behavior, 15(5), 549-569.
26.Compeau, D. R., & Higgins, C. A. (1995). Computer Self-Efficacy: Development of a Measure and Initial Test. MIS Quarterly, 19(2), 189-211.
27.Cook, C., Heath, F., Thompson, B., Askew, C., Hoseth, A., Kyrillidou, M., et al. (2004). LibQUAL+TM: Defining and Promoting Library Service Quality.
28.Davis, F. D. (1989). Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly, 13(3), 319-340.
29.Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1989). User acceptance of computer technology:A comparison of two theoretical models. Management Science, 35(8), 982-1003.
30.Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1992). Extrinsic and Intrinsic Motivation to Use Computers in the Workplace. Journal of Applied Social Psychology, 22(14), 1111-1132.
31.Delone, W., & McLean, E. (1992). Information System Success: The Quest for the Dependent Variable. Information System Research, 3(1), 60-95.
32.Delone, W., & McLean, E. (2003). The DeLone and McLean Model of Information Systems Success: A Ten-Year Update. Journal of Management Information System, 19(4), 9-30.
33.Deschutes Public Library. Critical Evaluation of Web Pages Retrieved 11/1, 2007, from http://www.dpls.lib.or.us/Page.asp?NavID=208.
34.Digital Library Federation (1998). A working definition of digital library Retrieved 01/02, 2008, from http://www.diglib.org/about/dldefinition.htm.
35.Dorman, D. (2008). The potential of metasearching as an “open” service. Library Hi Tech, 26(1), 58-67.
36.Dowlin, K. E. (1984). The electronic library : the promise and the process. New York: Neal-Schuman.
37.Fishbein, M., & Ajzen, I. (1975). Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research: Addison-Wesley Pub (Sd).
38.Fornell, C., & Larcker, D. F. (1981). Evaluating Structural Equations with Unobservable Variables and Measurement Error. Journal of Marketing Research, 18, 39-50.
39.Gefen, D., Straub, D. W., & Boudreau, M. (2000). Structural Equation Modeling and Regression: Guidelines for Research Practice. Communications of AIS, 4(7).
40.Gerpott, T. J., Rams, W., & Schindler, A. (2001). Customer retention, loyalty, and satisfaction in the German mobile cellular telecommunications market. Telecommunications Policy, 25(4), 249-269.
41.Giese, J. L., & Cote, J. A. (2000). Defining Consumer Satisfaction. Academy of Marketing Science Review, 1-27.
42.Gladney, H. M., Fox, E. A., Ahmed, Z., Ashany, R., Belkin, N. J., & Zemankova, M. (1994). Digital Library: Gross Structure and Requirements(Report from a Workshop). Paper presented at the IEEE CAIA''94 Workshop on Intelligent Access to On-Line Digital Libraries. from http://www.ifla.org/documents/libraries/net/rj9840.pdf
43.Gunderson, M. G., Heide, M., & Olsson, U. H. (1996). Hotel guest satisfaction among business travelers. The Cornell Hotel and Restaurant Administration Quarterly, 37(2), 72-81.
44.Hair, J. F. Jr., Anderson, R. E., Tatham, R. L. & Black, W. C. (1998). Multivariate Data Analysis. Upper Saddle River, NJ: Prentice Hall.
45.Hartwick, J., & Barki, H. (1994). Explaining the Role of User Participation in Information System Use. Management Science, 40(4), 440-465.
46.Hernon, P., & Calvert, P. (2005). E-service quality in libraries: Exploring its features and dimensions. Library & Information Science Research, 27(3), 377-404.
47.Iwaarden, J. v., Wiele, T. v. d., Ball, L., & Millen, R. (2003). Applying SERVQUAL to Web sites: an exploratory study. International Journal of Quality & Reliability Management, 20(8), 919-935.
48.Kim, H. b., Kim, T. T., & Shin, S. W. (2008). Modeling roles of subjective norms and eTrust in customers'' acceptance of airline B2C eCommerce websites. Tourism Management.
49.Kim, J. A. (2006). Toward an understanding of Web-based subscription database acceptance. Journal of the American Society for Information Science and Technology, 57(13), 1715-1728.
50.Kim, S. S., Malhotra, N. K., & Narasimhan, S. (2005). Two Competing Perspectives on Automatic Use: A Theoretical and Empirical Comparison. Information Systems Research, 16(4), 418-432.
51.Kline, R. B. (1998). Principles and practice of structural equation modeling. New York: The Guilford Press.
52.Lam, T., Cho, V., & Qu, H. (2007). A study of hotel employee behavioral intentions towards adoption of information technology. International Journal of Hospitality Management, 26(1), 49-65.
53.Landrum, H., & Prybutok, V. R. (2004). A service quality and success model for the information service industry. European Journal of Operational Research, 156(3), 628-642.
54.Le Blanc, L. A., & Kozar, K. A. (1990). An Empirical Investigation of the Relationship between DSS Usage and System Performance: A Case Study of a Navigation Support System. MIS Quarterly, 14(3), 263-277.
55.Lee, H., Kim, J., & Kim, J. (2007). Determinants of success for application service provider: An empirical test in small businesses. International Journal of Human-Computer Studies, 65(9), 796-815.
56.Magnussen, A. (2002). The Development of Virtual Libraries in Commonwealth Libraries in Australia. University of Canberra.
57.Marketing the Library. Evaluation and Usability of the Library Web Site Retrieved 11/1, 2007, from http://www.olc.org/marketing/5evaluation.htm
58.Martorana, J. (2008). Website Examples for Evaluation Retrieved 11/1, 2007, from http://www.library.ucsb.edu/libinst/infolit/webevalexamples.html
59.Mckinney, V., Yoon, K., & Zahedi, F. M. (2002). The measurement of web-customer satisfaction: an expectation and disconfirmation approach. Information Systems Research, 13(3), 296-315.
60.Moore, G. C., & Benbasat, I. (1991). Development of an instrument to measure the perceptions of adopting an information technology innovation. Information Systems Research, 2(3), 192-222.
61.Needleman, M. H. (2003). The NISO Metasearch Workshop. Serials Review, 29(3), 256-257.
62.Needleman, M. H. (2006). An Update on the NISO Metasearch Activity. Serials Review, 32(2), 143-145.
63.Niyonsenga, T., & Bizimana, B. (1996). Measures of library use and user satisfaction with academic library services. Library & Information Science Research, 18(3), 225-240.
64.Noerr, K. T. (2006). Muse Metasearch: Beyond Federated Searching. Serials Review, 32(3), 186-189.
65.Nunnally, J. C. (1978) Psychometric theory (2ed ed.). New York: McGraw Hill.
66.Nunnally, J., & Bernstein, 1. (1994), Psychometric theory, 3rd Ed., New York: McGraw-Hill.
67.Oliver, R. L. (1980). A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions. Journal of Marketing Research, 17(4), 460-469.
68.Oliver, R. L., & DeSarbo., W. S. (1988). Response Determinants in Satisfaction Judgments. The Journal of Consumer Research, 14(4), 495-507.
69.Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A Conceptual Model of Service Quality and Its Implications for Future Research. Journal of Marketing, 49, 41-50.
70.Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). Quality Counts in Services, Too. Business Horizons, 28(3), 44-52.
71.Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A Multiple-Item Scale for Measuring Customer Perceptions of Service Quality. Journal of Retailing, 64(1), 12-40.
72.Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1991). Refinement and reassessment of the SERVQUAL scale. Journal of Retailing, 67(4), 420-450.
73.Ramasubbu, N., Mithas, S., & Krishnan, M. S. (2008). High tech, high touch: The effect of employee skills and customer heterogeneity on customer satisfaction with enterprise system support services. Decision Support Systems, 44(2), 509-523.
74.Ramayah, T., & Aafaqi, B. (2004). Role of Self-Efficacy in E-Library Usage among Students of a Public University in Malaysia. Malaysian Journal of Library & Information Science, 9(1), 39-57.
75.Ren, W. H. (2000). Library instruction and college student self-efficacy in electronic information searching. Journal of Academic Librarianship, 26(5), 323-328.
76.Robinson, J. P., haver, P. R., & Wrightsman, L.S. (1991). Measures of Personality and Social Psychological Attitudes: Volume 1: Measures of Social Psychological Attitudes: Academic Press.
77.Sadeh, T. (2007). Transforming the Metasearch Concept into a Friendly User Experience. Internet Reference Services Quarterly, 12(1), 1-25.
78.Sagar, V. R. V. (2006). A digital library success model for computer science student use of A Meta-Search system. Virginia Polytechnic Institute and State University.
79.Saint Paul Public Library. Website Criteria. Website Criteria Retrieved 11/1, 2007, from http://www.sppl.org/weblinks/website-criteria.htm
80.Saracevic, T. (2004). Evaluation of digital libraries: An overview. Unpublished Presentation at the DELOS WP7 Workshop on the Evaluation of Digital Libraries, University of Padua, Italy.
81.Shi, X., Holahan, P. J., & Jurkat, M. P. (2004). Satisfaction Formation Processes in Library Users: Understanding Multisource Effects. The Journal of Academic Librarianship, 30(2), 122-131.
82.Spreng, R. A., & Olshavsky, R. W. (1993). A Desires Congruency Model of Consumer Satisfaction. Journal of the Academy of Marketing Science, 21(3), 169-177.
83.Steenkamp, J. B. E. M., & Van Trijp, H. C. M. (1991). The Use of LISREL in Validating Marketing Constructs. International Journal of Research in Marketing. 8(4), 283-299.
84.Taylor, S., & Todd, P. (1995). Decomposition and crossover effects in the theory of planned behavior: A study of consumer adoption intentions. International Journal of Research in Marketing, 12(2), 137-155.
85.Tannery, N. H., Foust, J. E., Gregg, A. L., Hartman, L. M., Kuller, A. B., Worona, P., Tulsky, A.A. (2002). Use of Web-based library resources by medical students in community and ambulatory settings. Journal Medical Library Association, 90(3), 305-309.
86.Thompson, R. L., Higgins, C., & Howell, J. M. (1991). Personal Computing: Toward a Conceptual Model of Utilization. MIS Quarterly, 15(1), 125-143.
87.Thong, J. Y. L., Hong, W., & Tam, K. Y. (2002). Understanding user acceptance of digital libraries: what are the roles of interface characteristics, organizational context, and individual differences? International Journal of Human-Computer Studies, 57(3), 215-242.
88.Tsakonas, G., & Papatheodorou, C. (2007). Critical constructs of digital library interaction. In Proceedings 11th Panhellenic Conference on Informatics 1, 57-67.
89.Tsakonas, G., & Papatheodorou, C. (2008). Exploring usefulness and usability in the evaluation of open access digital libraries. Information Processing and Management: an International Journal, 44(3), 1234-1250
90.University of Wisconsin at EanClair. 10 C’s for Evaluating Internet Resources Retrieved 11/1, 2007, from http://www.uwec.edu/library/research/guides/tenCs.pdf
91.Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: Toward a unified view. MIS Quarterly, 27(3), 425-478.
92.Waldman, M. (2003). Freshmen''s use of library electronic resources and self-efficacy. Information Research, 8(2).
93.Wang, Y. S., & Liao, Y. W. (2008). Assessing eGovernment systems success: A validation of the DeLone and McLean model of information systems success. Government Information Quarterly, 25(4), 717-733.
94.Wixom, B. H., & Todd, P. A. (2005). A theoretical integration of user satisfaction and technology acceptance. Information Systems Research, 16(1), 86-102.
95.Woodside, A. G., Frey, L. L., & Daly, R. T. (1989). Linking service quality, customer satisfaction, and behavioral intention. Journal of Health Care Marketing, 9(4), 5-17.
96.Wu., S. I. (2006). A comparison of the behavior of different customer clusters towards Internet bookstores. Information & Management, 43(8), 986-1001.
97.Xie, H. I. (2008). Users’ evaluation of digital libraries (DLs): Their uses, their criteria, and their assessment. Information Processing & Management, 44(3), 1346-1373.
98.Zhang, Z., Lee, M. K. O., Huang, P., Zhang, L., & Huang, X. (2005). A framework of ERP systems implementation success in China: An empirical study. International Journal of Production Economics, 98(1), 56-80.
QRCODE
 
 
 
 
 
                                                                                                                                                                                                                                                                                                                                                                                                               
第一頁 上一頁 下一頁 最後一頁 top
1. 2. 王存國、戴基峰、王凱 (2004). 影響消費者接受線上購物傾向之探討-結合慎思行動理論以及交易成本理論. 資訊管理學報, 11(1), 113-137.
2. 2. 王存國、戴基峰、王凱 (2004). 影響消費者接受線上購物傾向之探討-結合慎思行動理論以及交易成本理論. 資訊管理學報, 11(1), 113-137.
3. 4. 張紹勳 (2002). 兩性採用資訊科技的徑路比較. 管理評論, 21(4), 19-45.
4. 4. 張紹勳 (2002). 兩性採用資訊科技的徑路比較. 管理評論, 21(4), 19-45.
5. 6. 洪新原、陳鴻基、葉景琳 (2006). 創意支援系統提昇使用者創造力之研究:自我效能理論之解釋與實證. 資訊管理學報, 13(4), 1-26.
6. 6. 洪新原、陳鴻基、葉景琳 (2006). 創意支援系統提昇使用者創造力之研究:自我效能理論之解釋與實證. 資訊管理學報, 13(4), 1-26.
7. 8. 許秉瑜、申元洪、蕭文龍、莊芷萱、陳炫碩 (2008). 探討電腦自我效能對於ERP系統成功之影響. 電子商務學報, 10(2), 379-402.
8. 8. 許秉瑜、申元洪、蕭文龍、莊芷萱、陳炫碩 (2008). 探討電腦自我效能對於ERP系統成功之影響. 電子商務學報, 10(2), 379-402.
9. 9. 吳政叡 (1997). 電子圖書館時代的大學圖書館. 大學圖書館(2), 111-122.
10. 9. 吳政叡 (1997). 電子圖書館時代的大學圖書館. 大學圖書館(2), 111-122.
11. 17. 陳昭珍 (民國89). 二十一世紀電子圖書館的發展趨勢. 國家圖書館館刊, 89(2).
12. 17. 陳昭珍 (民國89). 二十一世紀電子圖書館的發展趨勢. 國家圖書館館刊, 89(2).
13. 21. 羅思嘉 (民國95). 資訊搜尋與異質資料庫整合查詢系統建置之初探. 國立成功大學圖書館館刊,15,35-44。
14. 21. 羅思嘉 (民國95). 資訊搜尋與異質資料庫整合查詢系統建置之初探. 國立成功大學圖書館館刊,15,35-44。
 
系統版面圖檔 系統版面圖檔