目前大部分問題單處理的工具，通常都需要以人工的方式填入實際工時等資訊，不但容易錯誤，有些比較複雜或需要多人處理的問題，不僅不容易追蹤控管，每位成員的實際工時也很難精確地計算出來。同時在資源分配方面，也常必頇使用不同的工具，因此管理階層對於問題單處理，派工及資源分配三方面，也很難有一個通盤的考量。
在本篇論文中，我們整合了問題單處理軟體 Jira及可用於派工的軟體 XPlanner。當使用者將問題單填入 Jira 之後，能將必要的欄位匯出到 XPlanner中，此時可以透過 XPlanner 進行分工計畫，派工及進度追蹤。然後在問題解決並確認結案之後，將實際工時匯回 Jira，並將每一個處理問題的成員的實際工作時數，加總後匯到一個工時匯報系統中。

Most existing issue tracking tools still require users to manually fill in actual efforts for resolving issues and other related information. This is error prone. It is also difficult to monitor and control complex issues or issues that need to be handled by more than one people, as it is usually not easy to compute precisely the efforts of each member in resolving such issues. Furthermore, different software tools are needed for resource allocation. Therefore, it is difficult for a manager to have a comprehensive view regarding issue tracking, task assignment and resource allocation.
In this thesis, we will present a system that integrated an issue tracking tool, Jira, with XPlanner, which can also be used as a task assignment tool. When an issue is reported by a user using Jira, the related fields will be exported to XPlanner. A manager can then use XPlanner for work breakdown, task assignment and progress monitoring. After an issue is resolved, the actual efforts will be computed by the XPlanner and then reported back to Jira.

目錄
中文摘要 ..................................................................................................... I
Abstract ...................................................................................................... II
致謝 ........................................................................................................... III
目錄 .......................................................................................................... IV
圖形目錄 ................................................................................................. VII
表格目錄 ................................................................................................. VII
第一章 簡介............................................................................................... 1
1.1 前言 ............................................................................................... 1
1.2 動機與目的 ................................................................................... 3
1.3 章節概述 ....................................................................................... 5
第二章 背景知識 ...................................................................................... 6
2.1 問題單處理 ................................................................................... 6
2.2 Jira: 問題單處理及追蹤系統 ...................................................... 8
2.3 XPlanner........................................................................................ 9
第三章 系統架構設計 ............................................................................ 11
3.1 系統架構 ..................................................................................... 11
3.2 狀態轉換 ..................................................................................... 12
第四章 系統實作 .................................................................................... 15
4.1 實作方法 ..................................................................................... 15
4.2 操作流程 ..................................................................................... 16
4.3 討論 ............................................................................................. 21
第五章 結論與未來展望 ........................................................................ 22
參考文獻 ................................................................................................... 23
附錄一 （Appendix A） ....................................................................... 24
A. 程式說明文件 .............................................................................. 24
作者簡介 ................................................................................................... 26

圖形目錄
圖1. 問題單處理狀態 ................................................................ 6
圖2. XPlanner Domain Model ................................................. 10
圖3. 整合系統架構 .................................................................. 13
圖4. 整合XPlanner的處理流程 ............................................ 13
圖5. Jira同步到XPlanner的片段程式 .................................. 17
圖6. XPlanner同步到Jira的片段程式 .................................. 18
圖7. JIRA issue同步到XPlanner ........................................... 19
圖8. 同步後XPlanner產生一工作 ......................................... 19
圖9. 在XPlanner完成工作 ..................................................... 20
圖10. JIRA問題單取得工時記錄 ............................................ 20
圖11. 系統整合循序圖 ............................................................. 24

表格目錄
表格 1. JIRA狀態轉換及XPlanner工作項目對照 ................ 14

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