一、中文部份
王青祥(1985)，組織溝通、決策參與、個人特質、角色壓力與工作態度之關係，國立政治大學心理學研究所未出版之碩士論文。
王昱鈞(2001)，被購併企業員工角色壓力之成因與結果，私立東海大學企業管理所未出版之碩士論文。李欽明(1998)，旅館客房管理實務，臺北：揚智文化。
阮承宗(1994)，我國國際連鎖旅館人力資源管理之研究，私立中國文化大學觀光事業研究所未出版之碩士論文。
呂永祥(1999)，旅館管理(上冊)，台北：桂魯。
呂慧貞(2005)，臨床助理的角色壓力與工作滿意度之相關研究－以高高屏地區為例，私立義守大學管理研究所未出版之碩士論文。余海生(1987)，我國觀光管行銷策略之研究，私立中原大學企業管理研究所未出版之碩士論文。
邱皓政(2000)，量化研究與統計分析：SPSS 中文視窗版資料分析範例解析，台北：五南。
林政佑(2002)，從正面情緒達與工作滿意度之觀點探討組織氣候與服務品質關聯性之研究－以服飾零售業為例，私立輔仁大學織品服裝研究所未出版之碩士論文。
林惠玲，陳正倉(2000)，應用統計學，台北：雙葉。
吳勉勤(1998)，旅館管理－理論與實務，台北：揚智文化。
吳翌菁(2000)，以SERVQUAL Model進行員工滿意度之調查研究－以某高科技公司為例，私立中原大學工業工程研究所未出版碩士論文。吳靜吉，潘養源，丁興祥(1980)，內外控取向與工作滿意度及績效之關係，國立政治大學學報，41，61-74。吳慧瑛(2007)，工讀生工作環境、工作滿意度與服務品質之相關研究－以大台北地區國際觀光旅館宴會廳與一般宴會廳為例，私立輔仁大學餐旅管理學系未出版之碩士論文。易進忠(2003)，內部服務品質之研究，國立台北科技大學生產系統工程與管理研究所未出版之碩士論文。
陳建文(2004)，國民小學學校行政服務品質對教師工作滿意度影響之調查研究，國立嘉義大學國民教育研究所未出版之碩士論文。許士軍(1977)，工作滿足個人特徵與組織氣候文獻檢討及實證研究，國立政治大學學報，35，13-56。許士軍(1993)，管理學(10版)，台北：東華印書館。
黃金梅(2005)，醫院護理人員之角色壓力，工作滿足及領導型態與離職傾向之相關性研究－以南部某區域教學醫院為例，私立南台科技大學高階主管企管碩士班未出版之碩士論文。張宮熊(2002)，休閒事業概論，台北：揚智文化。
張麗英(2003)，旅館暨餐飲業人力資源管理。台北：揚智文化。
張德銳(1990)，台北市國民中學行政人員所經歷的角色衝突與角色不明確之研究，新竹師範學院學報，4，61-89。
張春興(1978)，工業化社會中人與工作的關係，台灣師大學報，23，41-68。
詹益政(1991)，現代旅館實務，台北：品度出版公司。
趙美玲(1997)，國小已婚女教師工作特性知覺、角色壓力與其工作投入之關係，國立新竹師範學院國民教育研究所未出版之碩士論文。
劉信吾(2007)，組織與管理心理學，台北：心理出版社。
鄭怡婷(2006)，人資顧客服務代表的角色壓力與工作滿意、工作投入、留任意願之關聯－以知覺人力資源部門主管支持為調節變項，國立中央大學人力資源管理研究所碩士在職專班未出版之碩士論文。潘富仁(2003)，督導行為、角色壓力任務績效關係之研究－以高高屏地區醫院為例，國立中山大學人力資源管理研究所未出版之碩士論文。
蕭富峰(1996)，影響服務品質關鍵因素之研究－服務要素服務力之觀點，國立政治大學企業管理研究所未出版之碩士論文。黨宗元(1997)，角色壓力與工作產出關係之研究，國立中興大學企業管理研究所未出版之碩士論文。蘇淑芬(2000)，社會工作員提供24小時保護服務之工作滿意度、工作負荷與服務品質研究，國立高雄醫學大學行為科學研究所未出版之碩士論文。交通部觀光局(2008)，觀光統計[線上資料]，來源：http://admin.taiw an.net.tw/i-ndexc.asp[2008, April 28]。
行政院主計處(2007)，薪資與生產力統計年報。台北：行政院主計處。
中華民國發展觀光條例，第1章，第2條，第7項，「觀光旅館業：指經營國際觀光旅館或一般觀光旅館，對旅客提供住宿及相關服務之營利事業。」
中華民國發展觀光條例，第1章，第2條，第8項，「旅館業：指觀光旅館業以外，對旅客提供住宿、休息及其他經中央主管機關核定相關業務之營利事業。」
中華民國發展觀光條例，第1章，第22條，「觀光旅館業業務範圍如下：一、客房出租。二、附設餐飲、會議場所、休閒場所及商店之經營。三、其他經中央主管機關核准與觀光旅館有關之業務。」
觀光旅館業管理規則，第2條，「觀光旅館業經營之觀光旅館分為國際觀光旅館及一般觀光旅館，其建築及設備應符合觀光旅館建築及設備標準之規定。」
二、英文部分
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