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研究生:黃教勝
研究生(外文):Jiao-sheng Huang
論文名稱:維基百科對知識分享行為與績效之影響
論文名稱(外文):The Effect of Wikipedia on Knowledge Sharing Behavior and Performance
指導教授:曾淑美曾淑美引用關係
指導教授(外文):Shu-Mei Tseng
學位類別:碩士
校院名稱:義守大學
系所名稱:資訊管理學系碩士班
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2009
畢業學年度:97
語文別:中文
論文頁數:77
中文關鍵詞:知識分享工作績效維基百科知識管理
外文關鍵詞:WikipediaKnowledge Sharing BehaviorKnowledge ManagementJob Performance
相關次數:
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隨著網際網路與Web 2.0的蓬勃發展,瀏覽者不再單向的接受資訊,更能分享本身的知識,達成雙向的互通。近年來,許多使用者透過維基百科(Wikipedia)來快速搜尋資訊、編輯創作與相互討論,其中維基百科是一套透過網際網路所整合的的線上百科全書,它是符合自由文檔許可證GNU(GNU''s Not Unix)的條件下的共同創作(collaborative)平台,每位使用者都能即時地透過網際網路修改其內容,並將數以萬計的個別知識,透過關鍵字的形式相互鏈結,以快速搜尋連結所需的資訊內容。同時瀏覽者更能查詢歷史記錄,並針對修正的內容加以討論。維基百科藉由開放式的系統,讓使用者能彼此互動,在不斷的編輯、討論與無成本付出的利他行為下,儘管並非由專家所撰寫,也能在大家不同的見解下尋求合理的解釋,進而加速了知識的分享與人力的發展。然而,過去相關研究對於維基百科的探討並不多,亦不深入。因此,本研究擬以內容價值、技術價值與社會價值等三個構面為基礎,同時藉由相關文獻探討與問卷調查法為工具,以深入了解維基百科對知識分享行為與工作績效的影響。而研究結果發現,維基百科對知識分享行為與工作績效均有顯著影響,表示企業可應用維基百科來增進知識工作者知識分享的意願,以提升其工作績效,進而提昇企業未來人力資源的發展。
Along with the development of the Internet and Web 2.0, users no longer passively received information. Now they can share their knowledge and interact with others. In recent years, people have been using Wikipedia as main tool for instant searching, editing and discussing wide varieties of issues. Wikipedia is a web-based online encyclopaedia integrated through the Internet and fits the collaborative platform of GNU (GNU’s Not Unix). Every user can instantly edit contents, link tens of thousands of knowledge through the keywords, and retrieve information instantly. Simultaneously, users can search for historical events, and then revise and discuss the contents with others. Furthermore, Wikipedia is an open system that allows users to interact, continuously revise and update all information. Even though not written by experts, everyone can discuss and acquire satisfactorily logical explanations regarding their questions. Thus, it accelerates knowledge sharing and enhances the development of human resources. However, due to the few related research on Wikipedia, this research aims to investigate the three following factors—content, technical, and social values. Questionnaire analysis is applied to find the influences of Wikipedia towards knowledge sharing behavior and job performance. Finally, this research is expected to provide useful references for developing the human resources. The research shows that Wikipedia has a significantly effect on knowledge sharing behavior and individual performance which implies that enterprises can apply Wikipedia to increase the willingness among the workers to share knowledge and enhance individual performance, as well as developing the human resources in the future.
目錄
第一章 緒論1
第一節 研究背景1
第二節 研究動機1
第三節 研究目的3
第二章 文獻探討4
第一節 維基百科4
第二節 知識工作者7
第三節 知識分享8
第四節 工作績效16
第五節 網頁成功因素17
第三章 研究方法22
第一節 研究架構22
第二節 研究變數的定義24
第三節 研究假設28
第四節 問項的設計29
第五節 統計分析方法31
第四章 資料分析33
第一節 研究對象與資料收集33
第二節 敘述統計分析33
第三節 信度與效度檢定35
第四節 相關分析41
第五節 迴歸分析46
第五章 結論與探討57
第一節 研究結論57
第二節 研究貢獻58
第三節 未來研究與建議59
參考文獻60
附錄68
表目錄
表2.1 維基百科條目數量前12名4
表2.2 維基媒體基金會之相關計劃5
表2.3 資訊系統更新模型相關度18
表3.1 變數衡量定義表27
表3.2 內容價值問項 29
表3.3 技術價值問項 29
表3.4 社會價值問項 29
表3.5 工作績效問項 29
表3.6 知識分享問項 31
表4.1 研究樣本之基本資料33
表4.2 各構面之信度值37
表4.3 測量模型之整體模型適配指標與分析結果38
表4.5 測量模型檢定結果摘要表40
表4.6 維基百科構面對工作績效構面之相關分析42
表4.7 維基百科對知識分享行為之相關分析44
表4.8 知識分享行為對工作績效之相關分析45
表4.9 維基百科對工作績效之簡單迴歸47
表4.10 維基百科對知識分享行為之簡單迴歸48
表4.11 維基百科對知識分享行為之簡單迴歸49
表4.12 內容價值、技術價值、社會價值對工作績效之複迴歸51
表4.13 內容價值、技術價值、社會價值對知識分享行為之複迴歸53
表4.14 個人成長、作業的自主性、任務的成就感、金錢財富對工作績效之複迴歸55
表4.15 研究假說整理56
圖目錄
圖1.1 維基百科首頁 2
圖2.1 資料、資訊、知識、智慧的加值與階層9
圖2.2 知識轉換模式 10
圖2.3 知識螺旋模式 12
圖2.4 簡易的知識分享模型15
圖2.5 資訊系統成功模式18
圖2.6 資訊系統更新模型18
圖3.1 研究架構23
圖4.1 維基百科構面對工作績效構面之散佈圖42
圖4.2 維基百科與知識分享行為之散佈圖 43
圖4.3 知識分享行為與工作績效之散佈圖 45
圖4.4 迴歸標準化殘差的常態P –P圖47
圖4.5 迴歸標準化殘差的直方圖47
圖4.6 迴歸標準化殘差的常態P –P圖48
圖4.7 迴歸標準化殘差的直方圖48
圖4.8 迴歸標準化殘差的常態P –P圖49
圖4.9 迴歸標準化殘差的直方圖49
圖4.10 構面間迴歸路徑圖50
圖4.11 內容價值、技術價值、社會價值對工作績效之散佈圖52
圖4.12 內容價值、技術價值、社會價值對知識分享行為之散佈圖53
圖4.13 個人成長、作業的自主性、任務的成就感、金錢財富對知識分享行為之散佈圖55
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