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研究生:蔡宜真
研究生(外文):Yi-Chen Tsai
論文名稱:研發專案的品質保證知識創造系統之研究
論文名稱(外文):The Study of Quality Assurance Knowledge Creation System in A Development Project
指導教授:吳杉堯吳杉堯引用關係
指導教授(外文):Shan-Yan Wu
學位類別:碩士
校院名稱:國立高雄應用科技大學
系所名稱:工業工程與管理系
學門:工程學門
學類:工業工程學類
論文種類:學術論文
論文出版年:2009
畢業學年度:97
語文別:中文
論文頁數:102
中文關鍵詞:研發專案管理品質保證品質機能展開修正式德菲法知識創造SECI模式
外文關鍵詞:Development Project ManagementQuality AssuranceQuality Function Deployment.Modified Delphi MethodKnowledge Creation SECI Model
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二十一世紀知識經濟時代來臨,如何運用知識提昇產業競爭力是目前的課題。新產品研發往往延續以前所保有的產品知識來進行新產品的開發,如何藉由知識創造方法制訂新產品品質審查基準與規格目標值是本研究主要探討的議題。本研究運用修正式德菲法的步驟,首先建立品質審查基準流程圖,並設計兩份問卷,每項問題須達成一致性才停止發放下一回合問卷,利用無母數符號檢定問卷結果是否有差異性,最後選取重要品質審查指標。藉由本研究模式,在制訂新產品研發品質審查基準與規格目標值時,可以快速且正確地獲得品質保證知識,以協助企業及提升企業競爭力。
It is the knowledge-based economy times in the twenty-first century. Researchers focus on how to utilize the knowledge for enterprises competition promotion. The knowledge which is used to develop the new products is existed. Hence, the authors attempt to discuss that how to set the verification basis of product quality and the target value of product specification with knowledge creation. In this study, it establishes the process of quality verification basis and designs two questionnaires with modified Delphi method application. After that every question which is in the first questionnaire obtains experts consensuses, the article could enter the process of the second questionnaire. The authors adopt non-parametric sign test method to examine that whether the questionnaire results have significant differences or not and decides the critical quality verification indicators. Throughout this study model proposed, it can achieve the quality assurance system quickly and accurately and help companies to create the knowledge effectively and promote the competition advantages.
中文摘要 i
英文摘要 ii
誌 謝 iii
目 錄 iv
圖目錄 vi
表目錄 vii
第一章 緒論 1
1.1 研究背景與動機 1
1.2研究目的 2
1.3研究限制 3
1.4研究架構與流程圖 3
第二章文獻探討 5
2.1研發專案管理 5
2.1.1研發專案模式 6
2.1.2專案品質規劃與執行 10
2.1.3研發之同步工程 13
2.2知識創造管理 14
2.2.1知識管理定義 16
2.2.2組織知識創造SECI模式 17
2.3品質管理 19
2.3.1品質保證 20
2.3.2品質機能展開 23
2.4 德菲法 26
2.4.1德菲法的種類 26
2.4.2修正式德菲法 34
第三章 研究方法與步驟 41
3.1問題定義 41
3.2問卷設計及專家名單選取 44
3.2.1第一份品質屋問卷設計、專家選取名單及收發情形 44
3.2.2第二份知識創造問卷設計、專家選取名單及收發情形 46
3.3第一份品質屋問卷執行 48
3.4第二份知識創造問卷執行 57
第四章 研究結果與分析 60
4.1 第一份品質屋問卷資料分析 60
4.2 第二份知識創造問卷資料分析 62
4.3管理意涵 67
第五章 結論與建議 70
5.1結論 70
5.2建議 71
參考文獻 72
附綠A 79
附綠B 90
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