臺灣博碩士論文加值系統

由於市場競爭快速變化，使得純粹的推式或拉式的生產方式已經漸漸不符當今企業之需求。從過去之研究可知，整合推式及拉式之生產方式具有多種優點；然而，尚未有人從流程分析的角度去探討整合推-拉式生產之運作方式，當公司對作業流程越了解越能從中找出不合理之處，並重新以不同角度檢視企業流程，如此不僅可以釐清並檢視公司的價值鏈，對於公司往後導入資訊系統時也能更清楚，因此，本研究以台灣專業精密機械加工廠為例，運用整合式資訊系統中的事件導向程序連結圖為分析流程之工具，建構符合該公司之推-拉流程模型，最後並將此推-拉流程模式以模擬模式分析推-拉系統之績效。結果顯示當訂單抵達間隔時間與訂單量變異大時，推-拉式生產系統能夠有更充足的反應時間，讓生產線更快速反應客戶訂單提升服務水準。

For the sake of quick change in global competition, a pure push or pull production environment cannot meet the requirements of enterprise. Past researches demonstrated that there are many advantages by implementing a push-pull integrated production system. However it still lacks of detail discussions for such system from the point of process analysis which can highlight the non-value added operation and find out the value chain of a company. In this research a precision machinery company was used to be the background for constructing the push-pull process production model. We utilized an excellent process based model, eEPC (extended Event-driven Process Chains), to describe the analyzed case. Finally this research used simulation method to show the performance of the corresponding developed process-based push-pull production model. The results indicate that this developed push-pull production model can provide quick response for customer orders when high variation exists in order inter-arrival and order quantity. That is, a process-based model can be a new solution to analyze push-pull production system quickly. And such analysis will provide an effective performance in a global changing marketing.

摘 要 i
Abstract ii
誌 謝 iii
目 錄 iv
圖 目 錄 vi
表 目 錄 viii
第一章 緒論 1
1.1 研究背景與動機 1
1.2 研究目的 2
1.3 研究範圍 2
1.4 論文架構 4
1.5 論文結構 5
第二章 文獻探討 6
2.1 大量客製化 6
2.1.1 本節結論 10
2.2 推-拉式生產系統 11
2.2.1 物料需求規劃 11
2.2.2 豐田式生產系統 12
2.2.3 推-拉式生產方式 13
2.2.4 整合式生產系統 14
2.2.5 本節結論 17
2.3 企業流程再造 17
2.3.1 企業流程 17
2.3.2 企業流程管理生命週期 20
2.3.3 企業流程再造 21
2.3.4 企業流程再造的特點 22
2.3.5 本節結論 22
2.4 整合性資訊系統 22
2.4.1 ARIS四大觀點 24
2.4.2 ARIS系統生命週期 25
2.4.3 ARIS的優點 26
2.4.4 本節結論 27
第三章 研究方法與架構 28
3.1 研究架構 28
3.2 事件導向程序連結圖 29
3.2.1 工作流程結構介紹 35
3.2.2 工作流程之衝突 36
3.3 模擬工具 37
第四章 個案研究 39
4.1 個案描述 39
4.2 個案公司之現況分析作業流程 40
4.3 個案公司之生產模式 51
4.4 推-拉生產模式導入之過程 52
第五章 模擬分析 55
5.1 系統模擬定義與目的 55
5.1.1 模擬的定義 55
5.1.2 模擬之目的 55
5.1.3 本節結論 56
5.2 模擬架構 56
5.2.1 系統模型基本假設 57
5.2.2 系統參數 57
5.2.3 實驗變數 58
5.3 實驗設計 59
5.4 績效指標 59
5.5 模擬驗證結果 60
第六章 結論與建議 65
6.1 研究結論 65
6.2 研究建議 65
參考文獻 67
附錄A 71
作者簡介 74

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