在面對環境快速的變遷、激烈競爭的市場，市場需求快速的變化，很多產業
面臨經營上的瓶頸，加以對顧客的環境更是難以預測、控制。且產業與經濟結構
的轉變，趨使過去傳統企業的管理思維與原則受到挑戰。許多企業以企業流程再
造做為重新思考企業的營運觀念，並輔以資訊系統功能的導入，期望在品質、效
率、服務、成本上得到改善，以提升其競爭力。
本個案研究以質性研究方法蒐集資料與分析資料，透過深入訪談與分析，以
瞭解個案公司實際狀況及需求後，使用IDEF規劃、提出個案公司工程部改善流
程模型，訂定合理化、標準化及制度化的流程。本研究發現：以IDEF方法描述
的工程流程可充份將作業流程呈現出來。使工程監控系統之系統開發，提供一個
系統化的分析與設計的建構方法，能夠清楚看出現有系統運作流程中的弊病，以
從事系統工程再造。並可避免因人為的疏失提供了錯誤的訊息，可依現狀資訊隨
時調整產能，來滿足突變的客戶需求。且具使參與人員能有效的溝通功能，於系
統導入時相對的較容易成功。而本研究所建立之流程模型將可作為相關產業之參
考。

Facing with the fast changing environment, high competitive market, and
dynamic market demand, industries need to predict and fulfill the requirements of
customers with more challenge and difficulty. Many enterprises start to reset the
operation rules and concepts with the business process reengineering and
complement with the function of the information system in order to improve the
quality, efficiency, service, cost, and competitiveness.
This research collects and analyzes information by case studying approach. After
the detailed interview and analyzing, by understanding the real state and demand of
this case company, this research uses IDEF (Integration DEFinition) to plan and
propose the reference process model for the engineering department. The
development of the monitoring system provides the method of constructing a system
analysis and design in the reengineering processes. This research prevents operation
mistakes from wrong information input and adjusts capacity by real time situation to
meet the rapid change demand of customers. This research also enhance the
participate personnel easier to communicate and can be a reference model for relevant
industries to refer.

目錄
中文摘要........................................................................................................................i
英文摘要.......................................................................................................................ii
誌謝...............................................................................................................................iii
目錄...............................................................................................................................iv
表目錄...........................................................................................................................vi
圖目錄...........................................................................................................................vii
第一章 緒論..................................................................................................................1
1.1 研究背景與動機.............................................................................................1
1.2 研究目的.........................................................................................................2
1.3 研究範圍.........................................................................................................2
1.4 研究架構.........................................................................................................3
1.5 論文架構.........................................................................................................4
第二章 文獻探討..........................................................................................................5
2.1 流程模型化.....................................................................................................5
2.1.1 流程模型化的定義..............................................................................5
2.1.2 流程模型化探討..................................................................................6
2.1.3 流程模型化發展程序..........................................................................7
2.1.4 流程模型化工具分析..........................................................................9
2.1.5 流程模型化工具之比較與選擇........................................................11
2.2 IDEF 介紹.....................................................................................................13
2.2.1 IDEF 由來..........................................................................................13
2.2.2 IDEF 家族簡介..................................................................................14
2.2.3 IDEF0 表示方法................................................................................16
2.2.4 IDEF0 之優、缺點............................................................................19
第三章 研究方法........................................................................................................21
3.1 研究步驟.......................................................................................................21
3.2 資料蒐集方法..............................................................................................22
3.3 使用IDEF提出改善流程.............................................................................22
第四章 個案範例.......................................................................................................25
4.1 淨水設備產業簡介......................................................................................25
4.1.1 水污染途徑.......................................................................................25
4.1.2 淨水方法...........................................................................................26
4.1.3 產業前景...........................................................................................27
4.2 個案公司簡介..............................................................................................29
4.2.1 F公司問題分析..................................................................................32
4.2.2 F公司工程部原流程描述..................................................................33
4.2.2.1 工程案流程描述....................................................................34
4.2.2.2 定期維修保養流程描述........................................................39
4.3 進行個案工程流程改善..............................................................................41
4.3.1 工程案流程改善...............................................................................41
4.3.2 維修保養流程改善...........................................................................49
第五章 結論...............................................................................................................53
5.1 研究結論與建議..........................................................................................53
5.2 後續研究方向..............................................................................................54
參考文獻.....................................................................................................................55
附錄.............................................................................................................................58
作者簡介 ...................................................................................................................69
表目錄
表2-1 流程模式化語言與四構面關係比較表……………………..........................11
表2-2 流程模式化工具功能比較表..........................................................................12
表2-3 IDEF家族簡介表..............................................................................................15
表2-4 IDEF0作業模型各符號的意義........................................................................17
表4-1地面水體分類....................................................................................................27
表4-2國家標準規範的各式淨水設備........................................................................28
表4-3客戶設備送貨/保養維修服務單.......................................................................33
表附錄1 RO-1000機台備料檢查卡............................................................................58
表附錄2 FP-3000機台備料檢查卡.............................................................................59
表附錄3 FP-5000機台備料檢查卡.............................................................................60
表附錄4 FP-7000 機台備料檢查卡............................................................................61
表附錄5 前處理備料檢查卡.......................................................................................62
表附錄6 RO電控盤備料檢查卡.................................................................................63
表附錄7 FP電控盤備料檢查卡..................................................................................64
表附錄8 機台組裝工作進度檢查卡...........................................................................65
表附錄9 電控組裝工作進度檢查卡...........................................................................66
表附錄10 試車檢驗工作進度檢查卡.........................................................................66
表附錄11 定期維修保養項目查詢表.........................................................................67
表附錄12 維修保養管制表.........................................................................................68
圖目錄
圖1-1 研究架構...........................................................................................................3
圖 2-1 企業發展模型的結構化流程..........................................................................8
圖2-2 IDEF0 基本結構圖..........................................................................................17
圖2-3 IDEF0 節點樹..................................................................................................18
圖2-4 功能模型展開..................................................................................................19
圖3-1 研究流程圖.......................................................................................................21
圖3-2 IDEF0 提出改善流程步驟...............................................................................24
圖4-1 機台用料庫存區...............................................................................................29
圖4-2 電控用料庫存區...............................................................................................30
圖4-3 機台組裝區.......................................................................................................30
圖4-4 電控組裝區.......................................................................................................31
圖4-5 成品圖...............................................................................................................31
圖4-6 問題分析圖.......................................................................................................32
圖4-7 淨水設備原工程流程圖...................................................................................35
圖4-8 工程進度管理掌握不當示意圖.......................................................................37
圖4-9 籌料不確實示意圖...........................................................................................38
圖4-10 定期維修保養流程圖.....................................................................................39
圖4-11 未能主動服務客戶意圖.................................................................................40
圖4-12 工程案流程模型架構.....................................................................................42
圖4-13 工程案節點樹.................................................................................................44
圖4-14 工程案A0階流程圖......................................................................................45
圖4-15 工程案A1階流程圖......................................................................................45
圖4-16 機台組裝流程圖.............................................................................................47
圖4-17 電控組裝流程圖.............................................................................................47
圖4-18 出貨流程圖.....................................................................................................48
圖4-19 定期維修保養流程模型架構.........................................................................49
圖4-20 定期維修保養節點樹.. ..................................................................................51
圖4-21 定期維修保養A0階流程圖...........................................................................51
圖4-22 定期維修保養A1階流程圖...........................................................................52
圖附錄 作業規劃甘特圖.............................................................................................68

英文部份
1. Alter, A.E.(1994).“Japan, Inc. embraces change.” Computer World, Vol.36,No.10,
pp.24-25.
2.A.W. Sheer,1998,Business Process Modeling,second edition.
3.Business Comm-unications Company, Inc.,2005, Major Reverse Osmosis System
Components for Water Treatment: The Global Market
4.Callinane,Thomas P.;Chinnaiah,Pratap S.S.;Wongvasu,Wngvacu,Naken and
Kamarthi,Sagar V.,1997,”A generic IDEF0 model of a production system for mass
customization”,Portland Intenationl Conference on Management and
Technology,pp.679-684.
5.Chang, E. Koh, Hugh J. Waston, (1998),“Research Data management in executive
information systems”, Information & Management, Vol.33, pp.301-312.
6.Hammer, M. and S.A. Stanton (1995). The Reengineering Revolution-A Handbook.
Harper Collins Publishers, Inc.
7.Kaplan, R. S. and D. P. Norton, Sep-Oct 1993.Putting the Balanced Scorecard to
Work, Harvard Business Review, pp.134-147.
8.Kettinger, J., Teng, J. T. C., and Guha, S., “Business Process Change: A Study of
Methodologies, Techniques and Tools,” MIS Quality,Vol.21, No.6,1997, pp.55-80.
9.K.T.K.TOM.”Modelling architectures:a review of their application in structured
methods for information systems specification”, Internstional Journal of Production
Research, vol.37, No.7,1999, pp.1439-458.
10.Marca, David A. and Clement L.McGowan,”SADT Structured Analysis and
Design Technique”,McGraw-Hill. New York. (1987).
11.Mayer, R. J., Painter, M.K., and DeWitte, P.S., IDEF Family of Methods forConcurrent Engineering and Business Re-engineering Application, Knowledge
Based System Inc.,1994
12.Qu,R.”A Data Fusion Framework for an Integrated Plant-wide Information
System,”The 5th International Conference on Information Fusion,
Annapolis,MD,July 8-12,2002,pp.101-107。
13.Richard J. Mayer, and P.S. Dewitte, 1994. IDEF Family of Method for Concurrent
Engineering and Business Re-engineering Application, Taxas: Knowledge Base
System Inc.
14.Yin, K.1994. Case Study Research: Design and Methods, Applied Social Research
Methods Series Volume5,2nd Edition, London:Sag Publications.
中文部份
1.賴耿陽,1994,「純水、超純水製造法」,pp.18~P27,復漢出版社,台南市。
2.郭鴻志、季延平,1995,「系統分析與設計-由自動化到企業再造」,華泰書局。
3.劉必慧,1995,「以品質機能展開法改造企業流程」,中原大學,碩士論文。
4.林成志,1996,「應用流程模式化支援企業再造工程」,成功大學,碩士論文。
5.蔡騰龍,1996,「聚電解質與淨水處理」,pp.34~35,正文書局,台北市。
6.吳宗璠,1997,「資訊管理個案研究方法」,資訊管理學報,第四卷,第一期,P94~97
7.李國光、袁論榮,1997,「台灣大型企業實施企業改造的策略構面與推動架構建
立之研究」,1997年企業管理國際研討會論文集,pp.165-182。
8.鍾啟庸,1999,「工作流程管理模式建構之探討」,台灣科技大學,碩士論文。
9.陳榮安,1999,「資訊運籌管理概論--策略、技術及應用」,滄海書局。
10.蔡明修，1999,「營建管理流程再造之研究」,台灣科技大學,碩士論文。
11.張光旭,2001, 「應用IDEF0方法分析產品研發流程之研究」,臺北科技大學學
報第34之2期,pp.171-188。
12.張俊榮,2001,「顧客關係管理參考模式之研究」,台北科技大學,碩士論文。
13.美國水務局,2003,「自來水需要知道些什麼?」。
14.郭興中,2003,「薄膜系統操作與維護」,台灣環保產業,雙月刊 17期。
15.蔡坤輯,2003,「以企業流程導向設計平衡計分卡之研究」,政治大學,碩士論文
16.韓一鳴,2004,「中小企業流程再造問題與方法之研究」,國立台灣科技大學,碩
士論文。
17.曾呂國,2005,「整合IDEF與派翠網路於物件導向製造控制系統的分析與設計」
,雲林科技大學,碩士論文。
18.陳耀楠,2006,「自來水規劃在台灣」,中華民國自來水協會會刊,第25卷,第1期。
19.葉宣顯,2006,「自來水水質管理之新趨勢」,中華民國自來水協會會刊,第25卷,
第4期。
20.丁威元,2007,「市場導向企業流程再造之探索性研究」,明志科技大學,碩士論
文。
21.王柏元,2007,「以IDEF模型化製造現場監控系統之研究」,中央大學,碩士論文
22.中華民國淨水協會,2009,「淨水產業的變遷」,雙月刊,第七期。