臺灣博碩士論文加值系統

在面對環境快速的變遷、激烈競爭的市場，市場需求快速的變化，很多產業
面臨經營上的瓶頸，加以對顧客的環境更是難以預測、控制。且產業與經濟結構
的轉變，趨使過去傳統企業的管理思維與原則受到挑戰。許多企業以企業流程再
造做為重新思考企業的營運觀念，並輔以資訊系統功能的導入，期望在品質、效
率、服務、成本上得到改善，以提升其競爭力。
本個案研究以質性研究方法蒐集資料與分析資料，透過深入訪談與分析，以
瞭解個案公司實際狀況及需求後，使用IDEF規劃、提出個案公司工程部改善流
程模型，訂定合理化、標準化及制度化的流程。本研究發現：以IDEF方法描述
的工程流程可充份將作業流程呈現出來。使工程監控系統之系統開發，提供一個
系統化的分析與設計的建構方法，能夠清楚看出現有系統運作流程中的弊病，以
從事系統工程再造。並可避免因人為的疏失提供了錯誤的訊息，可依現狀資訊隨
時調整產能，來滿足突變的客戶需求。且具使參與人員能有效的溝通功能，於系
統導入時相對的較容易成功。而本研究所建立之流程模型將可作為相關產業之參
考。

Facing with the fast changing environment, high competitive market, and
dynamic market demand, industries need to predict and fulfill the requirements of
customers with more challenge and difficulty. Many enterprises start to reset the
operation rules and concepts with the business process reengineering and
complement with the function of the information system in order to improve the
quality, efficiency, service, cost, and competitiveness.
This research collects and analyzes information by case studying approach. After
the detailed interview and analyzing, by understanding the real state and demand of
this case company, this research uses IDEF (Integration DEFinition) to plan and
propose the reference process model for the engineering department. The
development of the monitoring system provides the method of constructing a system
analysis and design in the reengineering processes. This research prevents operation
mistakes from wrong information input and adjusts capacity by real time situation to
meet the rapid change demand of customers. This research also enhance the
participate personnel easier to communicate and can be a reference model for relevant
industries to refer.

目錄
中文摘要........................................................................................................................i
英文摘要.......................................................................................................................ii
誌謝...............................................................................................................................iii
目錄...............................................................................................................................iv
表目錄...........................................................................................................................vi
圖目錄...........................................................................................................................vii
第一章 緒論..................................................................................................................1
1.1 研究背景與動機.............................................................................................1
1.2 研究目的.........................................................................................................2
1.3 研究範圍.........................................................................................................2
1.4 研究架構.........................................................................................................3
1.5 論文架構.........................................................................................................4
第二章 文獻探討..........................................................................................................5
2.1 流程模型化.....................................................................................................5
2.1.1 流程模型化的定義..............................................................................5
2.1.2 流程模型化探討..................................................................................6
2.1.3 流程模型化發展程序..........................................................................7
2.1.4 流程模型化工具分析..........................................................................9
2.1.5 流程模型化工具之比較與選擇........................................................11
2.2 IDEF 介紹.....................................................................................................13
2.2.1 IDEF 由來..........................................................................................13
2.2.2 IDEF 家族簡介..................................................................................14
2.2.3 IDEF0 表示方法................................................................................16
2.2.4 IDEF0 之優、缺點............................................................................19
第三章 研究方法........................................................................................................21
3.1 研究步驟.......................................................................................................21
3.2 資料蒐集方法..............................................................................................22
3.3 使用IDEF提出改善流程.............................................................................22
第四章 個案範例.......................................................................................................25
4.1 淨水設備產業簡介......................................................................................25
4.1.1 水污染途徑.......................................................................................25
4.1.2 淨水方法...........................................................................................26
4.1.3 產業前景...........................................................................................27
4.2 個案公司簡介..............................................................................................29
4.2.1 F公司問題分析..................................................................................32
4.2.2 F公司工程部原流程描述..................................................................33
4.2.2.1 工程案流程描述....................................................................34
4.2.2.2 定期維修保養流程描述........................................................39
4.3 進行個案工程流程改善..............................................................................41
4.3.1 工程案流程改善...............................................................................41
4.3.2 維修保養流程改善...........................................................................49
第五章 結論...............................................................................................................53
5.1 研究結論與建議..........................................................................................53
5.2 後續研究方向..............................................................................................54
參考文獻.....................................................................................................................55
附錄.............................................................................................................................58
作者簡介 ...................................................................................................................69
表目錄
表2-1 流程模式化語言與四構面關係比較表……………………..........................11
表2-2 流程模式化工具功能比較表..........................................................................12
表2-3 IDEF家族簡介表..............................................................................................15
表2-4 IDEF0作業模型各符號的意義........................................................................17
表4-1地面水體分類....................................................................................................27
表4-2國家標準規範的各式淨水設備........................................................................28
表4-3客戶設備送貨/保養維修服務單.......................................................................33
表附錄1 RO-1000機台備料檢查卡............................................................................58
表附錄2 FP-3000機台備料檢查卡.............................................................................59
表附錄3 FP-5000機台備料檢查卡.............................................................................60
表附錄4 FP-7000 機台備料檢查卡............................................................................61
表附錄5 前處理備料檢查卡.......................................................................................62
表附錄6 RO電控盤備料檢查卡.................................................................................63
表附錄7 FP電控盤備料檢查卡..................................................................................64
表附錄8 機台組裝工作進度檢查卡...........................................................................65
表附錄9 電控組裝工作進度檢查卡...........................................................................66
表附錄10 試車檢驗工作進度檢查卡.........................................................................66
表附錄11 定期維修保養項目查詢表.........................................................................67
表附錄12 維修保養管制表.........................................................................................68
圖目錄
圖1-1 研究架構...........................................................................................................3
圖 2-1 企業發展模型的結構化流程..........................................................................8
圖2-2 IDEF0 基本結構圖..........................................................................................17
圖2-3 IDEF0 節點樹..................................................................................................18
圖2-4 功能模型展開..................................................................................................19
圖3-1 研究流程圖.......................................................................................................21
圖3-2 IDEF0 提出改善流程步驟...............................................................................24
圖4-1 機台用料庫存區...............................................................................................29
圖4-2 電控用料庫存區...............................................................................................30
圖4-3 機台組裝區.......................................................................................................30
圖4-4 電控組裝區.......................................................................................................31
圖4-5 成品圖...............................................................................................................31
圖4-6 問題分析圖.......................................................................................................32
圖4-7 淨水設備原工程流程圖...................................................................................35
圖4-8 工程進度管理掌握不當示意圖.......................................................................37
圖4-9 籌料不確實示意圖...........................................................................................38
圖4-10 定期維修保養流程圖.....................................................................................39
圖4-11 未能主動服務客戶意圖.................................................................................40
圖4-12 工程案流程模型架構.....................................................................................42
圖4-13 工程案節點樹.................................................................................................44
圖4-14 工程案A0階流程圖......................................................................................45
圖4-15 工程案A1階流程圖......................................................................................45
圖4-16 機台組裝流程圖.............................................................................................47
圖4-17 電控組裝流程圖.............................................................................................47
圖4-18 出貨流程圖.....................................................................................................48
圖4-19 定期維修保養流程模型架構.........................................................................49
圖4-20 定期維修保養節點樹.. ..................................................................................51
圖4-21 定期維修保養A0階流程圖...........................................................................51
圖4-22 定期維修保養A1階流程圖...........................................................................52
圖附錄 作業規劃甘特圖.............................................................................................68

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