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研究生:高振源
論文名稱:從使用者觀點討論科技產業應用企業系統之綜合效益-以ERP對SCM之影響為例
論文名稱(外文):The Users’ Perception of the Impact of ERP Implementation on Corporate Supply Chain Performance
指導教授:帥嘉珍帥嘉珍引用關係
學位類別:碩士
校院名稱:明新科技大學
系所名稱:資訊管理研究所
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:200907
畢業學年度:97
語文別:中文
論文頁數:58
中文關鍵詞:企業資源規劃供應鏈管理績效評估約略集合理論
外文關鍵詞:Enterprise resource planningSupply chain managementPerformance evaluationRough set theory
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近年來企業引進企業資源規劃系統已成為全球趨勢,期望藉由資訊技術能力的提升,以改善企業營運管理,並提升整體供應鏈管理績效。在此同時,學術界對此相關議題亦有諸多討論。學者多認為提高資訊技術上的投資,對提升企業績效極具影響力。企業資源規劃(ERP)系統能促使企業的交易流程自動化,而有效的供應鏈管理(SCM)則提供了解決更複雜的運籌規劃能力。本研究從使用者觀點探討企業資源規劃與供應鏈管理之間的綜合效益,以問卷及深度訪談方式調查2005至2006年間台灣科技產業應用企業系統之效益,分析89家已經使用ERP系統及SCM系統的企業。研究架構包含引進企業資源規劃系統的效益、對企業能力建構之影響、以及這些相關企業能力對供應鏈管理績效之影響。以約略集合(rough set)理論作為研究方法,分析兩者的關聯性規則。由研究結果可知,從使用者觀點,企業資源規劃能:(1) 提升生產力 (2) 對客戶提供及時服務來提升客戶滿意度和忠誠度 (3) 提升市場占有率,同時提供及時存取和正確一致的企業資料,使得企業資源的有效管理可支援企業結盟及成長、全球佈局,大幅提昇供應鏈的規劃整合能力。
This paper presents results of operational interaction between enterprise resource planning systems and supply chain performance. Enterprise Resource Planning (ERP) and Supply Chain Management (SCM) represent important technology investment options for operation managers. ERP systems provide benefits in the area of transaction automation; SCM systems provide sophisticated planning capabilities. The results are based on a sample of 89 announcements both of ERP and SCM implementations. We discuss the ERP benefits, firm competences, and supply chain performance. We apply rough set theory (RST) to discover important ERP attributes leading to the success of SCM. ERP was seen as offering a positive contribution to the supply chain issues: (1) improve productivity (2) more customization of products and services; (3) more standardized processes and information and greater transparency of the marketplace. Implications for subsequent research and management practice are discussed.
摘要 i
Abstract ii
誌 謝 iii
圖目錄 v
表目錄 vi
第一章 緒論 7
1.1 研究動機與背景 7
1.2 研究目的 3
1.3 研究流程 3
1.4 論文架構 4
第二章 文獻探討 5
2.1 企業資源規劃 5
2.2 供應鏈管理 8
2.3 企業系統的交互影響 10
第三章 研究設計 14
3.1 研究架構 14
3.2 資料收集 15
3.3 問卷設計 15
3.4 信度(Reliability) 18
3.5 內容效度(Content validity) 18
3.6 約略集合理論 19
第四章 資料分析 33
4.1 問卷答題者基本資料 33
4.2 信度分析 35
4.3 效度分析 38
4.4 約略集合分析結果 40
第五章 結論 46
5.1 研究結論 46
5.2 研究限制 47
參考文獻 48
附錄 55
企業資源規劃系統建置對供應鏈管理績效之影響之問卷設計 55

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