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研究生:宋怡貞
研究生(外文):Sung, Yi-Chen
論文名稱:文化智商、情緒智商、文化衝擊與跨文化適應之關係
論文名稱(外文):A Study of the Relationship among Cultural Intelligence, Emotional Intelligence, Cultural Shock, and Cross-cultural Adjustment
指導教授:陳心懿陳心懿引用關係
指導教授(外文):Angela Shin-Yih Chen
學位類別:碩士
校院名稱:國立中興大學
系所名稱:企業管理學系所
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2009
畢業學年度:97
語文別:中文
論文頁數:138
中文關鍵詞:文化智商情緒智商跨文化適應文化衝擊
外文關鍵詞:cultural intelligenceemotional intelligencecross-cultural adjustmentcultural shock
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本研究主要目於在於了解文化智商(cultural intelligence)、文化衝擊(cultural shock)與跨文化適應(cross-cultural adjustment)三者間之影響,同時探討文化衝擊對文化智商與跨文化適應之間的影響,以及情緒智商(emotional intelligence)對文化智商與跨文化適應之間的影響。本研究以立意抽樣選取台灣地區中部三所大學之國際學生為研究對象,發放期間為3個月,共發放549份問卷,回收之有效樣本數為293份,有效回收率為53.4%。
研究結果顯示文化智商對跨文化適應具有正向關係,文化智商對文化衝擊具有負向關係,文化衝擊對跨文化適應具有負向關係,文化衝擊對文化智商與跨文化適應具有中介效果,及情緒智商對文化智商與跨文化適應具有調節效果。最後,提供本研究之結論、建議與限制以供學術界、企業界參考。
The purpose of this study is to understand international students’ adjustment in a different culture environment. We studied the relationship among cultural intelligence, emotional intelligence, cultural shock, and cross-cultural adjustment by using paper-based survey 549 questionnaires were distributed in three months with a return rate of 53.4%.
The data supports the following findings: first, cultural intelligence predicted cross-cultural adjustment; second, cultural intelligence predicted cultural shock; third, cultural shock predicted cross-cultural adjustment; fourth, cultural shock mediated the relationships between CQ and cross-cultural adjustment; and fifth, emotional intelligence moderated the relationships between cultural intelligence and cross-cultural adjustment. At the end, conclusions, recommendations, and limitations were provided.
謝誌 i
中文摘要 i
英文摘要 ii
目錄 iii
表目錄 v
圖目錄 vi

第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的與問題 3
第三節 研究流程 4
第四節 主要名詞介紹 5
第五節 論文章節安排 6
第二章 文獻探討 7
第一節 跨文化適應 7
第二節 文化智商 9
第三節 文化衝擊 13
第四節 情緒智商 17
第三章 研究方法 22
第一節 研究架構 22
第二節 研究對象 23
第三節 變數操作型定義與衡量工具 26
第四節 問卷編製 28
第五節 資料分析方法 36
第四章 研究結果 39
第一節 敘述性統計 39
第二節 各變數之相關分析 48
第三節 文化智商與情緒智商之區別 51
第四節 文化智商與跨文化適應之假說檢定 51
第五節 文化智商與文化衝擊之假說檢定 54
第六節 文化衝擊與跨文化適應之假說檢定 56
第七節 中介效果之假說檢定 58
第八節 調節效果之假說檢定 63
第五章 討論、結論與建議 69
第一節 討論 70
第二節 研究意涵與管理意涵 75
第三節 研究限制與研究建議 81
第四節 結論 82
參考文獻 83
附錄一 中介效果檢定表 89
附錄二 調節效果檢定表 106

表目錄
表3-1 台灣地區中部大學之國際學生人數 25
表3-2 中興、逢甲、朝陽之國際學生人數及教育體系別分佈 26
表3-3 原始量表與本研究之信度比較 33
表3-4 整體模式配適度指標 34
表3-5 各變數之前測信度(n=93) 36
表3-6模式配適度衡量指標 38
表4-1 敘述性統計(n=293) 41
表4-1 敘述性統計(n=293) (續) 42
表4-2 跨文化適應之T檢定 43
表4-3文化智商之T檢定 44
表4-4文化衝擊之T檢定 45
表4-5情緒智商之T檢定 46
表4-6 學制對各變數之ANOVA分析 47
表4-7 年級對各變數之ANOVA分析 47
表4-8 來台時間對各變數之ANOVA分析 48
表4-9 變數敘述性統計與相關分析表(n=293) 50
表4-10 文化智商與情緒智商之區別 51
表4-11 文化智商與跨文化適應之迴歸分析 52
表4-12 文化智商四構面與跨文化適應二構面之迴歸分析 53
表4-13 文化智商與文化衝擊之迴歸分析 54
表4-14 文化智商四構面與文化衝擊二構面之迴歸分析 56
表4-15 文化衝擊與跨文化適應之迴歸分析 57
表4-16 文化衝擊二構面與跨文化適應二構面之迴歸分析 58
表4-17 文化衝擊對文化智商與跨文化適應之中介效果 59
表4-34 情緒智商對文化智商與跨文化適應之調節效果 64
表4-67 調節效果整理表 68
表5-1 研究假說分析結果 69

圖目錄
圖1.1 研究流程圖 4
圖3.1 研究架構圖 23
圖4.1 情緒智商對文化智商與跨文化適應之調節圖 65
中文文獻
洪鐿月(2004)。外派人員跨文化適應之研究。國立成功大學國際企業學系研究所碩士論文,未出版,台南。
陳瑞貴(2001)。全球化下多元文化性的可能。國際論壇期刊,2(1),93-108。
趙怡淵(1993)。在台外國人跨文化適應之研究。文化大學新聞學系研究所碩士論文,未出版,台北。
藍雅馨(2002)。跨文化訓練實施程度、派外人員能力與海外適應之關聯性研究─以台南派駐大陸人員為例。中原大學企業管理學系研究所碩士論文,未出版,桃園。

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