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研究生:黃增光
研究生(外文):Tseng-Kuang Huang
論文名稱:工作投入、職家衝突、工作滿足、工作耗竭、離職傾向與主管支持之關係探討-以空軍為例
論文名稱(外文):The Relationships among Job Involvement, Work Family Conflict, Job Satisfaction, Work Exhaustion, Turnover Intention and Manager Support-An Empirical Study of Chinese Air Force
指導教授:池文海池文海引用關係
指導教授(外文):Wen-Hai Chih
學位類別:碩士
校院名稱:國立東華大學
系所名稱:高階經營管理碩士在職專班
學門:商業及管理學門
學類:其他商業及管理學類
論文種類:學術論文
論文出版年:2009
畢業學年度:97
語文別:中文
論文頁數:115
中文關鍵詞:工作投入職家衝突工作耗竭離職傾向
外文關鍵詞:Turnover Intention.Job InvolvementWork Family ConflictWork Exhaustion
相關次數:
  • 被引用被引用:15
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  • 收藏至我的研究室書目清單書目收藏:7
新任總統馬英九先生於其競選政見的全募兵制方案出爐,國防部規劃建立總員額在20萬人以下,小而美、小而強的國軍。在國軍推動一連串組織精簡後,成員因工作投入而產生的職家衝突及在工作上的反應(如工作耗竭、工作滿足),是否影響成員之離職傾向;另面對職家衝突產生,主管如何展現對部屬同理心的支持,進而影響國軍「人力」培養,達成組織變革的目標,是一重要課題。
本研究以空軍基層單位軍士官為研究對象,從基層軍士官觀點來量測國軍推動組織變革情境下之工作投入、職家衝突、工作滿足、工作耗竭、離職傾向與主管支持的認知,藉以建構其關係模式。本研究採用問卷調查法,有效問卷計367份,並以結構方程模式驗證假說。
經實證與分析結果發現:(1)工作投入對職家衝突有顯著正向影響;(2)工作投入對工作滿足有顯著正向影響;(3)職家衝突對工作滿足有顯著負向影響;(4)職家衝突對工作耗竭有顯著正向影響;(5)職家衝突對離職傾向有顯著正向影響;(6)工作滿足對離職傾向有顯著負向影響;(7)工作耗竭對離職傾向有顯著正向影響。最後本研究依據建立之架構及實證結果,提出若干管理實務之意涵及後續研究之建議。
After a series of downsizing plans in country army, a member of the army in job involvement results in work family conflict and stress in job, such as work exhaustion and job satisfaction, whether his turnover intention is influenced. In another hand, faced the existence of the work family conflict, it is an important issue that how supervisors to display their support to employees' same feeling, and furthermore to affect “manpower culture” of country army as well as achieve the goal of the military reform.
The objects in our study are the grass roots officers in air force. This study measures the perceptiveness of Job Involvement, Work Family Conflict, Job Satisfaction, Work Exhaustion, Turnover Intention and Manager Support under the scenarios of military reform performed by national army in view of the grass roots officers in order to construct the model of relationship.
This study adopts the investigated method using questionnaire, and the valid questionnaire counts 367. Structural Equation Modeling (SEM) was adopted to verify hypothesis. According to the results of empirical and statistic analysis, seven conclusions as follows:(1) Job Involvement shows significantly positive effects on Work Family Conflict; (2) Job Involvement shows significantly positive effects on Job satisfaction; (3) Work Family Conflict has negative effect on Job satisfaction;(4) Work Family Conflict shows significantly positive effects on Work Exhaustion; (5) Work Family Conflict shows significantly positive effects on Turnover Intention; (6) Job Satisfaction has negative effect on Turnover Intention; (7) Work Exhaustion shows significantly positive effects on Turnover Intention. Finally, on the framework what our built and according to the evident results, this study intends to propose several suggestions to meaning of management practice and further research.
誌 謝....................................... ii
中文摘要..................................... iii
Abstract..................................... iv
目 錄....................................... vi
圖目錄....................................... viii
表目錄....................................... ix
第一章 緒 論................................. 1
第一節 研究背景.............................. 1
第二節 研究動機.............................. 3
第三節 研究目的.............................. 5
第四節 研究範圍與對象........................ 5
第五節 研究流程.............................. 5
第二章 文獻探討.............................. 9
第一節 工作投入.............................. 9
第二節 職家衝突的意涵及前因後果.............. 11
第三節 工作滿足.............................. 16
第四節 工作耗竭.............................. 18
第五節 離職傾向.............................. 20
第六節 主管支持.............................. 22
第三章 研究方法.............................. 25
第一節 研究架構.............................. 25
第二節 研究假說.............................. 26
第三節 研究變數與操作性定義.................. 29
第四節 問卷設計.............................. 35
第五節 資料蒐集方法.......................... 36
第六節 共同方法變異問題之處理................ 38
第七節 資料分析方法.......................... 39
第八節 問卷前測分析.......................... 40
第四章 資料分析.............................. 45
第一節 敘述性統計分析.........................45
第二節 共同方法變異檢測...................... 50
第三節 問卷效度與信度分析.................... 52
第四節 整體結構方程式模式分析................ 60
第五章 結論與建議............................ 71
第一節 結論.................................. 71
第二節 管理意涵與建議........................ 74
第三節 研究限制與後續研究建議................ 78
參考文獻..................................... 81
附錄一、第一次前測問卷....................... 91
附錄二、前測英文原始量表..................... 95
附錄三、前測共同方法變異檢測-探索性因素分析. 97
附錄四、前測共同方法變異檢測-驗證性因素分析. 99
附錄五、前測各構面量表收斂效度分析........... 101
附錄六、前測區別效度分析暨變數相關係數表..... 103
附錄七、前測各構面量表信度分析............... 105
附錄八、正式問卷............................. 107
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