跳到主要內容

臺灣博碩士論文加值系統

(3.231.230.177) 您好!臺灣時間:2021/08/04 03:42
字體大小: 字級放大   字級縮小   預設字形  
回查詢結果 :::

詳目顯示

: 
twitterline
研究生:張瑞真
研究生(外文):Jui-chen Chang
論文名稱:逆境商數對工作壓力、社會支持與工作滿足關係之研究
論文名稱(外文):THE STUDY OF THE RELATIONSHIP AMONG ADVERSITY QUOTIENT, JOB STRESS, SOCIAL SUPPORT AND JOB SATISFACTION
指導教授:沈昭吟沈昭吟引用關係
指導教授(外文):Chao-yin Shen
學位類別:碩士
校院名稱:南華大學
系所名稱:企業管理系管理科學碩博士班
學門:商業及管理學門
學類:其他商業及管理學類
論文種類:學術論文
論文出版年:2009
畢業學年度:97
語文別:中文
論文頁數:120
中文關鍵詞:逆境商數工作壓力社會支持工作滿足
外文關鍵詞:Adversity QuotientSocial SupportJob StressJob Satisfaction
相關次數:
  • 被引用被引用:53
  • 點閱點閱:1564
  • 評分評分:
  • 下載下載:378
  • 收藏至我的研究室書目清單書目收藏:10
  近年來由於全民健康保險政策的變革與持續緊縮的限制,醫療產業面臨品質提升、財務收支及大型醫院不斷擴增規模的競爭環境;使得中小型醫院之經營管理產生極大的改變。因此,醫療從業人員在面臨工作壓力與學習壓力的與日俱增,仍能保持樂觀態度積極的學習熱忱,以正面態度回應逆境並克服工作壓力,進而對工作感受滿足,為醫療管理者首要之務。Paul G. Stoltz(1997)指出逆境商數(AQ)愈高,愈能以彈性面對逆境,積極樂觀,接受困難的挑戰,發揮創意找出解決方案且表現卓越。因此,本研究目的在探討醫療從業人員之逆境商數對工作滿足之關係與其工作壓力是否產生調節作用,及其社會支持是否具有緩衝作用。
 
  本研究參考國內外相關文獻,以期建構適合衡量之「逆境商數量表」、「工作壓力量表」、「社會支持量表」與「工作滿足量表」,運用問卷調查之方法測量與蒐集資料,並對變數之間進行相關性的探討。以南部署立醫院醫療從業人員為母體,採用隨機抽樣方式,共發放350份問卷,有效問卷289份,問卷回收率82.6%,有效問卷回收率71.1%,有效量表之資料分析應用SPSS for Windows 12統計軟體,以檢驗研究之假設。結果發現,逆境商數與工作滿足具有顯著相關;工作壓力與工作滿足有顯著負相關,逆境商數與工作壓力包括工作負荷、角色模糊、角色衝突之交互作用,對工作滿足呈現部份負相關;AQ 與社會支持交互作用,對工作滿足有顯著緩衝效果。驗證研究之假說。此外,不同的個人屬性變項的逆境商數亦有部分顯著的結果;本研究亦發現公職人員的逆境商數低於非公職人員。最後本文針對所獲結果加以討論,提供學術界與實務界之參考並對後續研究提出建議。
  Recently medical-care industry in Taiwan has faced major challenges, such as quality advancement, financial balance and increasing competition from ever-increasing large-scale hospitals due to a reform and getting to more restriction in healthcare policy. This has led to drastic changes in the management of small and medium hospitals. How to ensure that their medical practitioners are able to deal with adversary situations with positive altitude has become a top priority for medical-care managers. Paul G. Stoltz (1997) has indicated that the higher the Adversary Quotient (AQ), the better one can perform under adversary situations. Therefore, the purpose of this study is to explore if there is a relationship between Adversity Quotient, Job Stress, Social Support and Job Satisfaction.
With a reference to domestic and foreign literatures, this study conducted a survey to acquire data in a measurement of Adversary Quotient, Job Stress, Social Support and Job Satisfaction. The questionnaires were distributed to medical-care practitioners in public hospitals in Southern Taiwan. With a method of a random sampling, there are 350 questionnaires, 251 effective questionnaires, a response rate of 82.6%, and an effective response rate of 71.1%. The survey data was analyzed by SPSS for Windows 12.
  
  The result shows that adversity quotient and job satisfaction are significantly correlated while job stress and job satisfaction are negatively correlated, conforming to the research hypothesis. However, adversity quotient and job stress, including the work overloading, and the interaction between role stressors (ambiguity and conflict), are negatively correlated to work satisfaction.
Adversity quotients of various personal attributes are partially significant. Interestingly, adversity quotients of public service personnel are lower than those of non-public service personnel. This study concludes by discussing the implications of major findings, which are for a reference to the academics and industries, and making suggestions for further studies.
中文摘要 i
英文摘要 iii
目錄 v
表目錄 vii
圖目錄 viii
 
第一章 緒論 1
1.1 研究背景與動機 1
1.2 研究目的 2
1.3 研究方法與流程 4
1.4 研究範圍與限制 6
 
第二章 文獻探討 7
2.1 逆境商數 7
2.2 工作滿足 25
2.3 工作壓力 38
2.4 社會支持 43
2.5 各構面之關係影響 49
 
第三章 研究方法 56
3.1 研究架構 56
3.2 研究假設 57
3.3 研究變項操作性定義及衡量 58
3.4 抽樣方法與研究對象 63
3.5 研究方法 63
 
第四章 資料分析 66
4.1 樣本描述 66
4.2 信度與效度分析 69
4.3 相關分析 71
4.4 迴歸分析 72
4.5 差異分析 76
 
第五章 結論與建議 78
5.1 結論 78
5.2 研究建議與限制 82
 
參考文獻 86
中文部份 86
英文部份 91
 
附錄一:本研究問卷 101
附錄二:本研究問項探索性因素分析 118
 

表目錄
表2.1 AQ的預測項目 11
表2.2 逆境商數的構成CO2RE要素 18
表2.3 國外學者對工作滿足的定義 30
表2.4 整理各學者對工作滿足的相關影響因素 35
表2.5 醫療從業人員之工作滿足、工作壓力與社會支持之相關研究 49
表3.1 本研究變數操作型定義與衡量工具來源 62
表4.1 樣本特性描述性統計分析表 68
表4.2 逆境商數之研究變項的平均數與標準差 68
表4.3 各變數Pearson''s相關係數分析 71
表4.4 各構面Pearson''s相關係數分析 72
表4.5 各構面迴歸分析 72
表4.6 逆境商數與工作壓力對工作滿足之迴歸分析 73
表4.7 層別迴歸分析:逆境商數與工作滿足之關係及工作壓力之調節作用 74
表4.8 逆境商數與社會支持對工作滿足之迴歸分析 74
表4.9 層別迴歸分析:逆境商數與工作滿足之關係及社會支持之緩衝效果 75
表4.10 AQ與工作壓力對工作滿足之子構面交互作用分析 75
表4.11 AQ與社會支持對工作滿足之子構面緩衝效果分析 76
表4.12 逆境商數與個人屬性之平均數差異檢定 77
表4.13 逆境商數在教育程度變數上的差異分析 77
表4.14 逆境商數在教育程度變數上的描述性統計量 77
表5.1 研究假說與實證分析結果 78
圖目錄
圖1.1 研究流程圖 5
圖2.1 AQ的定義 10
圖3.1 研究觀念性架構 57
圖4.1 AQ的分佈 6
中文部份
 
1.王家玲(民91),甄選工具之效度驗證與運用-以某高科技公司為例,國立中央大學人力資源管理研究所碩士論文。
 
2.王培志(民 86),義工參與的決策因素、工作滿足、離職傾向之研究-以高雄地區醫院義工為例,國立中山大學企業管理學系碩士論文。
 
3.曲素娥(民93),壽險公司新進業務人員逆境商數、績效表現與離職意圖之關係,朝陽科技大學保險金融管理系碩士論文。
 
4.朱伯瑜(民96),海峽兩岸工程師逆境商數分析-以某公司為例,中央大學碩士論文。
 
5.吳萬益(民90),影響學習型組織建立相關因素之研究,文大商管學報, 21-49頁。
 
6.吳慧雯 (民95),科技工作人員的感激特質與主觀幸福感之相關研究:以社會支持和工作滿意為中介變項的路徑分析,國立新竹教育大學人資處輔導教學所碩士論文。
 
7.吳知賢(民 83),歸因再訓練在國小班級情境實施之研究:錄影媒體教學實驗,國立政治大學教育研究所博士論文
 
8.吳慧雯(民 95),科技工作人員的感激特質與主觀幸福感之相關研究:以社會支持和工作滿意為中介變項的路徑分析,國立新竹教育大學/人資處輔導教學碩士論文。
 
9.李茂興、李幕華、林宗鴻譯(民85),組織行為,初版,台北:揚智,譯自Robbins, S. P. (1994) , Essentials of Organizational Behavior。
 
10.李家聖、陳益世(民88),高科技產業特性、工作壓力、工作滿意暨離職傾向之相關性研究:以新竹科學園區高科技廠商研發技術人員為例。人力資源學報,11卷, 93-115頁。
 
11.李英蘭(民94),托兒所保育人員工作價值觀、社會支持與工作滿意度之研究-以高高屏地區為例,中國文化大學青少年兒童福利研究所碩士論文。
 
12.林俊雄(民90),台灣地區連鎖加盟事業經營管理者逆境回應與工作滿足、組織承諾相關之研究,大葉大學事業經營研究所碩士論文。
 
13.林少龍(民95),第一線員工處置行為之管理:壓力源、因應資源與情感承諾之角色,管理學報,第23卷第3期,367-388頁。
 
14.林新沛(民94),Proper Interpretation of Standardized Regression Coefficients,中山管理評論,13卷2期, 533-548頁。
 
15.林錦坤(民89)。台灣地區基層警察人員自殺傾向預測模式之實證研究,中央警察大學警學報,36,341-372頁。
 
16.邱皓政(民92),結構方程模式LISREL的理論與應用,初版。台北:雙葉書廊。
 
17.金培芳(民85),銀行行員工作壓力、工作滿足與工作意願之關聯性研究,國立中興大學企業管理研究所碩士未出版論文。
 
18.洪維宏(民94),個人與組織適配度對於員工工作滿足度、組織承諾及離職傾向之影響___以非營利組織為例,國立中央大學企業管理研究所之碩士論文。
 
19.胡蓮珍等(民92),中部某醫學中心護理人員工作滿足度及其相關因素之探討,Chung Shan Med J ,14:315~325頁。
 
20.許士軍(民87),管理學,台北:台灣東華書局股份有限公司。
 
21.陳怡霏(民92),逆境商數與成就動機、工作績效關係之研究,國立台灣科技大學企業管理系碩士論文。
 
22.陳義勝(民70),工作特性與組織承諾之相關研究,中國文化大學企業管理研究所碩士論文。
 
23.陳義勝(民 84)。組織行為,二版,臺北:華泰書局。
 
24.陳健昇(民95),醫療組織建立學習導向專案團隊的方法與成效,國立雲林科技大學企業管理系碩士論文。
 
25.陳麗資(民94),醫院員工工作滿足度之研究------以護理人員為例,輔仁大學應用統計研究所在職專班碩士論文。
 
26.陳延澤(民92),高科技產業中員工學習意願與知識分享程度之關係研究,國立彰化師範大學工業教育與技術學系碩士論文。
 
27.陳秀玉(民92),人事人員工作壓力、社會支持與身心健康之研究,國立高雄師範大學成人教育研究所文教行政人員在職進修專班碩士論文。
 
28.陳明崇(民91),國中專任人事人員之工作特性與工作滿意度之研究以臺灣北部五縣市為例,國立臺北師範學院國民教育研究所碩士論文。
 
29.陳源湖(民87),高雄縣市婚姻暴力受虐婦女生活壓力、因應策略與社會支持之研究,國立高雄師範大學成人教育研究所碩士論文。
 
30.彭懷真(民 89),啟事,中國地方自治,55卷8期,36-36頁.
 
31.黃國彥、翁一峰(1980),領導方式與人格特質對工人工作滿足的影響,國立政治大學學報,第41期, 45-59頁.
 
32.楊牧青(2000),工作特性、人格特質與工作滿意度之關係研究-以高雄港務局為例,國立成功大學交通管理研究所碩士論文。
 
33.莊安祺譯 (民 88),AQ逆境商數,初版,台北:時報文化出版,譯自Paul Stoltz. (1997), Adversity Quotient : Turming Obstacles into Opportunities, Wiley.
 
34.陸洛、高旭繁、周雲、蕭愛玲(民90),兩岸三地員工之工作壓力、控制信念、工作滿意及身心健康。中華心理衛生學刊,14卷, 55-87頁。
 
35.陸洛、高淑芳(民88),主管工作壓力的族群差異;個人背景、工作與職業因素。中華心理衛生學刊,12卷, 23-66頁。
 
36.傅瓊儀、陸偉明、程炳林(民91),以結構方程模式探討制握信念及社會支持在國中生壓力知覺的作用,教育心理學報,民91,34卷,1期,61-82頁。
 
37.葉桂珍、 汪美香(民92),管理專業人員之專案團隊認同與其工作壓力及工作滿足之關係,臺大管理論叢,第十四卷第一期,79-118頁。
 
38.葉兆祺(民 88),國民小學實習教師工作壓力與因應方式之研究臺中師範學院,國民教育研究所碩士論文。
 
39.劉榮哲(民93),女警工作壓力、社會支持與工作滿意關係之研究,國立高雄師範大學成人教育研究所組織發展與領導在職專班碩士論文。
 
40.蔡文輝(民86),社會學,台北:三民書局。
 
41.蔡欣嵐(2001),工作特性、人格特質與工作滿意度之關係-以半導體為例,國立中央大學企業管理研究所碩士論文。
 
42.熊英君(民96),國中生之內外控、社會支持、情緒智力與學業成就之相關研究,銘傳大學教育研究所碩士論文。
 
43.劉潔心等(民95),基層醫療保健人員組織充能對組織承諾及其工作滿足度影響之研究,實證護理,2卷1期。
 
44.羅家德、朱慶忠,(民93),人際網路結構因素對工作滿足之影響,中山管理評論,第12卷第4期,795-823頁。
 
英文部分
 
1.Adams, J.L. (1963), Conceptual Blockbusting: A Guide to Better Ideas, Norton & SanFrancisco.
 
2.Alderfer,C. P. (1972), Existence, relatedness, and growth:Human needs in organizational settings, Free Press, New York.
 
3.Atkinson(1996), JM. Copying with Stress at Work :Welling borough: Thomson Publishers Limited.
 
4.Baron, R.M, Kenny, D.A, (1986)., The Moderator-Mediator Variable Distinction on Social Psychological Research: Conceptual, Strategic, and Statisticals Considerations, Journal of Personality and Social Psychology, 51(6):1173-1182.
 
5.Baroudi, J. J.(1985), The impact of Role Variables on IS Personnel Work Attitudes and Intentions , MIS Quarterly, 9(4), 341-356.
 
6.Beehr, J., Neman, J. E.(1978), Job Stress, Employee Health, and Organizational Effectiveness: A Facet Analysis, Model, and Literature Review , Personnel psychology, 31(4), 665-699.
 
7.Bloom, B.L., Asher,S.J. & White, S.W. (1978). Marital disruption as tressor , Psychological Bulletin,85, pp.867-894.
 
8.Borman, W. C., & Motowidol, S. J. (1993). Expanding the criterion domain to include elements of contextual performance. In Schmit N. and Borman W. C. (Eds), San Francisco: Jossey-Bass, Personnel Selection in Organizations, 71-98.
 
9.Brayfield, A.H., & Crockett, W. H. (1955). Employee Attitudes and Employee Performance. Psychological Bulletin, 52, 396-424.
 
10.Brief, A.P., Schuler, R.S., & Van Sell, M. (1981) Managing Job Stress. Boston: Little, Brown and Company.
 
11.Cammann C; Fischman M; Jenkins D; Klesh J (1982),Michigan organization assessment questionnaire: Intrinsic and extrinsic rewards satisfaction,Pg68-70.
 
12.Campbell, J. (1990). Modeling the performance prediction problem in industrial and organizational psychology. Chicago: Consulting Psychologists press.
 
13.Canon, W.(1914). The interrelations of emotions as suggested by recent physiological researchers. American Journal of Psychology, 25, 256-282.
 
14.Caplan, R.D., Cobb, S., French, J.P.R., Van, H.R., & Pinneau, S.R.( 1975).Job demands and worker health: Main effects and occupational differences. Washington: US Department of Health, Education and Welfare.
 
15.Cartwright,S., & Cooper, C.L.(2001). ASSET: An Organizational Stress Screening Tool, The Management Guide. Manchester, UK: RCL Ltd.
 
16.Cassel, J.(1976).The Contribution of the Social Environment to Host Resistance,American Journal of Epidemiology, 104:23-1074.
 
17.Chand, K. (1990), Pressures, stressus, anxieties, and on-job safety of the school superintendents, (ERIC Document Reproduction Service No. ED 249706).
 
18.Cohen, S. & Wills, T.A.(1985). Stress, social support, and the buffering hypothesis. Psychological Bulletin, 98, 310-357.
 
19.Cooper, C. L., Dewe, P. J., O’Driscoll , M. P.(2001b).Coping of job stress. Organizational Stress: A review and Critique of Theory, Research, and Applications. p159-186, Sage.
 
20.Cribbin (1972)J. Effective Managerial Leadership. American Management Association Inc.
 
21.Davis H. (1977).Human Behavior at Work. Organizational Behavior,5th Ed., New York:McGraw-Hill.
 
22.Davis, J.& Wilson,S.M.(2000). Principals efforts to empower teachers:Effects on teacher motivation and job satisfaction and stress. The Clearing House.73,pp.349-353.
 
23.Ferris, G. R., Frink, D. D., Gilmore, D. C., & Kacmar, K. M.(1994). Understanding as an antidote for the dysfunctional consequences of organizational politics as a stressor. Journal of Applied Social Psychology, 24, 1204-1220
 
24.Fischer HJ. (1999).A psychoanalytic View of burnout. In B.A Farber(ed.), Stress and burnout in the human service professions. New York: Pergamon Press.
 
25.Fitzgerald, B. (1996). An empirical investigation into the adoption of systems development methodologies. Information and Mangerment, 34,317-328.
 
26.Folkman, S.(1984). Personal control and stress and working process: A theoretical analysis. Journal of personality and Social Psychology. 46, 839-852.
 
27.Frese, M., & Zapf, D. (1994). Action as the core of work psychology: A German approach. In H. C. Triandis, M. D. Dunnette, & L. M. Hough (Eds.), Handbook of industrial and organizaitonal psychology, 4 (pp. 271-340). Palo Alto, California: Consulting Psychologists Press.
 
28.French, J.R.P., Rodgers, W., & Cobb, S.(1974), Adjustment as person-environment fit. in Coehol, C. V., & Hambrug, D.A. (Eds), Coping and adaptation. New York: Basic Books.
 
29.Goldstei, D.K., An Examination of Work-Related Correlatio of Job Satisfaction In Programmer/Analysis. MIS Quarterly.1984:103-115.
 
30.Greenberg, J., Baron, R. A.(1995), Behavior in Organization, New Jersey: Prentice Hall Inc.
 
31.Hackman, J.R. & Oldham, G.R. (1975). Development of The Job Diagnostic Survey, Journal of Applied Psychology, Vol.60, pp.159-170.
 
32.Hartley, M.P.(1976), Drssertation Abstract :The Relationship of Locus of Control and Need Achievement to Job atisfaction ,vol.36. ,PP245-250.
 
33.Hall,D.T.&Goodale,J.G.(1986).Human resource management:Strategy,design and implement.Scottand foresmen company.
 
34.Hemingway, M. A., & Smith, C. S.(1999). Organizational climate and occupational stressors as predictors of withdrawal behaviors and injuries in nurses. Journal of Occupational & Organizational Psychology, 72(3), 285-299.
 
35.Hendrix,W.H., R.P. Steel & S.A Schultz,(1987), ob stress and consequences. J Journality, ,2, 291-302.
 
36.Herzberg, F. (1956). Job Attitudes: Review and opinion., Pittsburg, PA: Psychological Services of Pittsburg.
 
37.Holland, J. L. (1969). Making Vocational Choices: A theory of Vocational Personalities and Work Environments ,2nd ed., Eaglewood Cliffs, NJ. Prentice Hall International.
 
38.Hollenbeck, John R. & Williams, Charles R. (1987). Goal Importance, Self-Focus, and the Goal-Setting Process. Journal of Applied Psychology, 72(2), pp. 204-212.
 
39.Holmes, T. H., & Rahe, R. H.(1976).The Social Readjustment Rating Scale. Journal of Psychosomatic Research, 11, 213-218.
 
40.Hoppock,R. (1935), Job Satisfaction, New York:Happer and Row.
 
41.House, J. S.(1981). Work stress and social support reading. Mass: Addison-Wesley.
 
42.Howell, Jane M. & Christine M. Shea. (2001). Individual Difference, Environmental Scanning, Innovation Framing, and Champion Behavior: Key Predictors of Project Performance. The Journal of Product Innovation Management, 18, pp. 15-27.
 
43.Hulin, C.L.,& Smith, P.C.(1964) Sex Difference in Job Satisfaction , Journal Of Applied Psychology, 48, 88—92.
 
44.Jerald Greenberg(1995), The Quest for Justice on the Job: Essays and Experiments, New Jersey: Prentice Hall Inc.
 
45.Jerald Greenberg, Robert A. Baron(2002), Behavior in Organizations: Understanding and Managing the Human Side of Work, New Jersey: Prentice Hall Inc.
 
46.Julian B Rotter(1972),Applications of a Social Learning Theory of Personality ,Holt, Rinehart and Winston .
 
47.Keenan, A. & Newton, T. J. (1985). Stressful events, stressors, and psychological strains in young professional engineers, Journal of Occupational Behaviour, 6, 151-156.
 
48.Kessler, R. C., & Price, J. D.(1985). Social Support and Social Factors in Psychopathology: Stress, Social Support and Coping Pocesses. Ann, Rev.Psychol. 36,531-72.
 
49.Lazarus,R.S.,& Folkman,S.(1984).Stress,appraisal,and coping, New York: Springer Publishing Co.
 
50.Li, E. Y., and Shani, A. B.(1991), Stress Dynamics of Information Systems Managers : A Contingency Model , Journal of Management Information Systems, 7(4), 107-130.
 
51.Liu, C (2002). A comparison of job strains among employees holding comparable jobs in Western and Eastern societies. USA: Unpublished ph.D. Dissertation, University of South Florida.
 
52.Lusch, Robert F.; Serpkenci, Ray R.(1990),Personal differences, job tension, job outcomes, and store performance: A study of retail store managers. Journal of Marketing. Vol 54(1), pp. 85-101.
 
53.Locke, E. A. (1976), The Nature and Causes of Job Satisfaction,” In M. C. Dunnette(Ed.), Handbook of Industrial and Organizational Psychology. Chicago: Rand Mcnally.
 
54.Julian B Rotter(1972),Applications of a Social Learning Theory of Personality ,Holt, Rinehart and Winston .
 
55.Li, E. Y., and Shani, A. B.(1991), Stress Dynamics of Information Systems Managers : A Contingency Model, Journal of Management Information Systems, 7(4), 107-130.
 
56.Liu, C (2002). A comparison of job strains among employees holding comparable jobs in Western and Eastern societies. USA: Unpublished ph.D. Dissertation, University of South Florida.
 
57.Locke, E. A. (1976), The Nature and Causes of Job Satisfaction, In M. C. Dunnette(Ed.), Handbook of Industrial and Organizational Psychology. Chicago: Rand Mcnally.
 
58.Lusch , R.F., and R.R. Serpkenci , Personal Differences , Job Tension , JobOutcomes , and Store Performance : A Study of Retail Store Managers , Journal of Marketing , Vol.54, January 1990 , PP.85-101.
 
59.Maslow, A.H. (1954), Motivation and Personality. New York: Harper & Brothers Pub. pp.146-150.
 
60.McClelland, D.C., Atkinson, J.W., Clark, R.A., & Lowell, E.L. (1953), The achievement motive. New York: Appleton-Century-Crofts.
 
61.McCormick E.J. & Ilgen, D.(1968), Managerial attitudes & Performance,Homewood, Illinois: Dorsey Press .
 
62.Michel Hersen(2004),Comprehensive Handbook of Psychological Assessment,John Wiley and Sons,p.460-479.
 
63.Mitchell, T. R. (1979). “Organizational Behavior.” Annual Review of Psychology, 22, pp. 426-435.
 
64.Nolen-Hoeksema, S., Girgus, J. S., & Seligman, M. E. P. (1986). Learned helplessness in children: A longitudinal study of depression,achievement, and explanatory style. Journal of Abnormal Psychology.101(3), 405-422.
 
65.Papallo, W. R. (1990), Launching a Superintendency, Executive Educator National School Boards Association (Alexandria, VA),May.
 
66.Paul Gordon Stoltz(1997),Adversity Quotient: Turning Obstacles Into Opportunities, John Wiley and Sons.
 
67.Porter, L. W. & E. E. Lawler(1971),Managerial Attitudes & Performance lllinoiss:Homewood Company.
 
68.Robbins, S. P.(1982), Personnel:The Management of Human Resource, Englewood Cliffs, NJ:Prentice-Hall.
 
69.Robbins, S. P.(2001), Organizational Behavior. Upper Saddle River, NJ: Prentice Hall Inc.
 
70.Rotter, J.B.(1966). Generalized expectancies for internal versus external control of reinforcement. Psychological Monographs, 33(1), 300-303.
 
71.Rusbult C and Lowery D.(1985). When Bureaucrats Get the Blues: Responses to Dissatisfaction Among Federal Employees. Journal of Applied Social Psychlolgy.;15(1):80-103.
 
72.Schermerhorn, Hunt, & Osborn. ( 1996 )。Organizational Behavior。 台北:台灣西書出版社。
 
73.Seashore S. E. and T. D. Taber(1975), Job Satisfaction Indicators and Their Correlates. American Behavioral Scientist, 18: 333-368.
 
74.Shafer,A.B.(2000).Mediation of the Big Five’s effect on career decision making by life task dimensions and on money attitudes by materialism. Personality and Individual Differences.28.pp.93-109.
 
75.Seligman, Martin E. P. (1995), Learned Helplessness: A Theory for the Age of Personal Control,Oxford Univ Pr .
 
76.Seligman, M. E. P.(2006), Learned Optimism: How to Change Your Mind and Your Life, Pocket Books, Londen.
 
77.Selye, H. (1956), The stress of life. New York: McGraw-Hill.
 
78.Sharon Glazer ,Terry A. Beehr,(2005), Consistency of implications of three role stressors across four countries , Journal of Organizational Behavio.26, 467-487.
 
79.Shumaker, S. A., & Brownell, A.(1984). Toward a Theory of Social Support: Closing Conceptual Gaps. Journal of Social Issue 40,11-36.
 
80.Siu, O. L., Spector, P. E., Cooper , C. L., Lu, L., Yu, S. F.(2002). Managerial stress in Greater China: The direct and moderate effect of coping strategy and work locus of control. International Association for Applied Psychology, 51, 608-632.
 
81.Smith, P. C.,Kendall, L. M.,& Hulin, C. L.(1969),The Measurement of Satisfaction in Work & Retirement,Chicago:Rand McNally。
 
82.Spector, P. E. (1986). Perceived control by employees: A meta-analysis of studies concerning autonomy and participation at work. Human Relations, 19, 11, 1005-1016.
 
83.Staw, B. M. (1980). Rationality and Justification in Organizational Life. Research in Organizational Behavior, 2, 45-80.
 
84.Turnage, J. J., & & Spielberger, C. D., (1991). Job stress in managers, professionals and clerical workers. Work & Stress, 5, 165-176.
 
85.Turner, A.N. & Lawrence, R.P. (1965), Industrial Jobs and the Worker:AnInvestigation of Response to Task Attributes, Boston: Harvard Univ.Press.
 
86.Vigoda, E.(2002). Stress-related aftermaths to workplace politics: the relationships among politics, job distress, and aggressive behavior in organizations. Journal of Organizational Behavior, 23, 571-591.
 
87.Viswesvaran, Sanchez and Fisher(1999)The Role of Social Support in the Process of Work Stress: A Meta-Analysis.Journal of Vocational Behavior,V 54, I2, Pages 314-334 .
 
88.Vroom, V. H. (1964), Work and Motivation., New York: Wiley.
 
89.Weiss, D. J., Dawis, R. V., England, G. W. & Lofguist, L. H. (1967). Manual for the Minnesota Satisfaction Questionnaire, Minneapolis Industrial Relations Center, University of Minnesota.
 
90.Wenz-Gross & Siperstein (1997), Stress, Social Support, and Adjustment of Adolescents in Middle School,The Journal of Early Adolescence,Vol. 17, No. 2, 129-151 .
 
91.Wexley, K. N. & Yukl G. A.(1977),Organization Behavior and Personnel Psychology. Homewood, III : Richard D. Irwin Inc。
 
92.Williams, L. J., and Hazer, J. T. (1986). Antecedents and Consequences of Satisfaction and Commitment in Turnover Models: A reanalysis using Latent Variable Structural Equation Methods. Journal of Applied Psychology, 71(2), 219-231.
 
93.Wolk, S. & D. Bloom. (1978), The Interactive Effects of Locus of Control and Situational Stress upon Performance Accuracy and Time, Journal of Personality, 46, pp. 279-298.
 
94.Wong, M. F., & Wong, M. P.(2002). Workplace stress: Causes, consequences, and why it concerns managers. Akauntan Nasional, 11, 24-28
QRCODE
 
 
 
 
 
                                                                                                                                                                                                                                                                                                                                                                                                               
第一頁 上一頁 下一頁 最後一頁 top
1. 大學教師之逆境商數對情緒調適、工作壓力與工作滿足之相關研究-以南部某私立大學為案例
2. 大學生的逆境商數與學習壓力、學習態度、學習滿意度關係之研究-以宗教信仰為干擾變數
3. 國民小學級任教師情緒智慧、逆境商數與班級經營效能之研究
4. 壽險公司新進業務人員逆境商數、績效表現與離職意圖之關係
5. 屏東縣兼任組長教師之人格特質、工作壓力、社會支持與工作耗竭之相關研究
6. 「男女大不同?」-以性別角色討論逆境商數、工作壓力、人格特質與工作績效之相關研究
7. 工作壓力對身心健康與工作滿足之影響-以社會支持為調節變數
8. 工作壓力、工作滿足、社會支持與情緒管理對工作績效影響之研究-以法務部調查局人員為例
9. 緊急救護技術員工作壓力、社會支持與專業承諾關係之研究:以臺北市專責救護隊為例
10. 零售門市自行創業者與加盟創業者逆境商數之研究—以雜貨門市為例
11. 社會支持、工作投入與工作績效之研究-以逆境商數為干擾變項
12. 國中輔導教師工作壓力、社會支持與職業倦怠之研究
13. 工作壓力、社會支持與工作績效之相關研究-以高雄市政府員工為例
14. 女警工作壓力、社會支持與工作滿意關係之研究
15. 高中教師之宗教信仰與逆境商數相關研究:宗教創辦高中與一般高中之比較