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Thesis:
1. 廖凡雅 (2006),手機使用者對於3G 影音服務之創新抵制因素來源分析,台灣科技大學企業管理系,碩士論文。2. Liu I-Hsien (1999), A Study on the Influence of Perceived Risk in Consumer‘s Choice between Personnel and Self -service Technologies, National Kaohsiung First University of Science and Technology, Master of Business Administration.
3. Jinhui Wang& Jose Namen (2004), Customer Adoption of Technology-Based Self-Service: a case study on airport self check-in service, Master of Science Program in Business and Economics Specialization.
4. Murray, Keith B. (1985), Risk Perception and Information Source Use for Products Differing in Service Attributes, Arizona State University; Tempe, Arizona, Doctoral Dissertation.