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研究生:歐宗明
研究生(外文):Tsung-Ming Ou
論文名稱:以資訊處理觀點探討主管資訊系統之決策績效-以台糖量販店為例
論文名稱(外文):The Investigation for the Performance Decision-making of Executive Information System from the Information Processing Perspective - A Case Study of Taisuco
指導教授:許麗玲許麗玲引用關係
指導教授(外文):Li-Ling Hsu
學位類別:碩士
校院名稱:國立高雄第一科技大學
系所名稱:資訊管理所
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2009
畢業學年度:97
語文別:中文
論文頁數:116
中文關鍵詞:資訊系統品質資訊處理理論主管資訊系統環境不確定性
外文關鍵詞:information system qualityinformation processing theoryExecutive Information System (EIS)environment uncertainty
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零售業面對日趨激烈的經營環境,利用資訊科技來協助企業主管做管理或決策參考,已是不可避免的趨勢,而主管資訊系統具備從組織內部到外部進行資料之存取及整合,其重要性更是可見一斑。本研究的目的,便是針對台糖量販店分析其環境不確定性及資訊系統品質兩者適配程度對主管資訊系統幫助主管決策績效的影響。
本研究以「資訊處理理論」為基礎,其主要理念為:當不確定性越大,組織的資訊處理需求就越大,所具備的資訊處理能力也要越強,也就是說組織的資訊處理能力必須符合資訊處理需求,這就是資訊處理理論的理論核心。根據過去相關研究,整理出「環境不確定性」、「資訊系統品質」,又自過去文獻中發現「企業決策」的重要性,並以此探討「環境不確定性」及「資訊系統品質」的適配度對「主管決策績效」之影響情況。本研究採用問卷調查法,針對國內台糖量販店之在職主管作為主要研究對象。
資料分析方式則使用結構方程模式來分析。本研究結果指出,環境不確定性與資訊系統品質的適配會正向影響到主管決策績效;乃說明企業不同環境不確定性應搭配合適的資訊系統才能幫助企業主管做決策,其最主要意涵則建議企業在評估環境不確定性時,應考量公司的資訊系統能力,進而提升主管決策績效。
As the retail industry is facing intense business environment, it is an inevitable trend to adopt information technology in assisting the senior executives for management and reference of decision-making. Moreover, Executive Information System (EIS) plays an important role in providing convenient access and integration to both the internal and external information of the organization. The objectives of this research are to analyze the environment uncertainty and information system quality of the organization by focusing on Taisuco in Taiwan. By applying the fit between environment uncertainty and information system quality, the influence of the fit toward the facilitation of EIS in decision-making performance of senior executives is analyzed.
This research is implemented based on the information processing theory which has the main principle: the demand for information management in an organization increases as the uncertainty intensifies; therefore, the information processing ability also has to be expanded. In other words, the information processing ability of the organization has to comply with the information management demand, which is also presented as the core concept of information processing theory. From the previous related research, the importance of “business decision-making” is revealed through the findings of “environment uncertainty” and “information system quality”. In addition, the fit between “environment uncertainty” and “information system quality” is applied to investigate the influence of the fit toward “executives’ performance in decision-making”. This research employs the questionnaire investigation and emphasizes on the executives of Taisuco as the main targets.
Furthermore, Structural Equation Model (SEM) is adopted for the data analysis. According to the results of this research, the fit between environment uncertainty and information system quality will positively influence the executives’ performance in decision-making. For different organizations, the environment uncertainty should collocate with the appropriate information system to facilitate the executives in making decision. During the assessment of environment uncertainty, the enterprise is suggested to consider the information system ability of their organization and subsequently improve the executives’ performance in decision-making.
摘 要 .......................................................................................................................... I
ABSTRACT .................................................................................................................II
誌 謝 ....................................................................................................................... IV
目 錄 ....................................................................................................................... V
表目錄 ......................................................................................................................VII
圖目錄 ...................................................................................................................Ⅸ
第一章 緒論 ……………………………………………………………………… 1
第一節 研究背景與動機 ………………………………………...……………… 1
第二節 研究目的 ……………………………………………….……..………… 3
第三節 研究範圍及限制 …………………………………….…..……………… 4
第四節 論文架構與研究流程……………………………………………………4
第二章 文獻探討 ………………………………………………………………… 6
第一節 主管資訊系統 ……………………………………...…..………….. 6
第二節 資訊處理理論 ……………………………………………….………… 21
第三節 環境不確定性 …………………………………………….……….…... 29
第四節 資訊系統品質 ……………………………………………….….….….. 38
第五節 主管決策績效 ………...…………………………………..….…….….. 50
第三章 研究模型與方法 ……………………………………………………… 56
第一節 研究模型 ……………………………………………………………… 56
第二節 研究假說 ……………………………………………………………… 58
第三節 研究變項操作型定義 ………………………………………………… 60
第四節 研究方法 ……………………..……………..………………………… 66
第五節 研究樣本、資料蒐集 …………..……………….………………………70
第六節 資料分析方法與工具 …………………...……………..………………71
第七節 台糖量販店EIS介紹 …………………...……..………….……………75
第四章 資料分析與結果 ……………………………………………………… 79
第一節 問卷回收及樣本特性 ………………………………………………… 79
第二節 測量模式之檢定 ……………………………………………………… 82
第三節 結構模式之檢定 ……………………………………………………… 90
第五章 結論與建議 …………………………………………………………… 94
第一節 研究結果與討論………………………..…………………………… 94
第二節 研究貢獻………………………………..…………………………… 95
第三節 研究限制………………………………………………………………96
第四節 未來研究建議……………….…………..…………………………… 97
參考文獻 ……………………………………….…………………….…………... 98
中文部份 ……………………………………….…………………..…….…..… 98
網路部份 ……………………………………….…………………..…….…..… 99
英文部份 ………………………………….…………………………….…… 100
附錄一:研究問卷 ……………………………………………………………… 113
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網站部份
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2.台糖公司量販事業部,http://www.tsctaisuco.com.tw/。


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