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研究生:陳淑琳
研究生(外文):Shu-Lin Chen
論文名稱:信任動態發展歷程影響組織知識分享之探討
論文名稱(外文):A Study on Trust Dynamics Influencing Knowledge Sharing in Organization
指導教授:孫思源孫思源引用關係
指導教授(外文):Szu-Yuan Sun
學位類別:碩士
校院名稱:國立高雄第一科技大學
系所名稱:資訊管理所
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2009
畢業學年度:97
語文別:中文
論文頁數:114
中文關鍵詞:信任動態發展知識分享間斷平衡理論代理理論
外文關鍵詞:knowledge sharingagency theorytrust dynamicspunctuated equilibrium theory
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本研究經由信任動態發展歷程觀點探討影響團隊組織成員知識分享行為的影響因素進行實驗研究,藉由本研究模式說明不同信任程度背景所新組成的團隊組織,經由開發社會化操弄與其自然發展,兩者知識分享的效益差別。驗證探討學生在兩種不同的信任結構下如何去形成早期信任關係,當確認任務後又如何與小組成員建立新的信任關係。
此外,本研究以結合代理理論來評估各構面與團隊組織中個人所提供之知識分享的數量與品質間的關連性,透過相關文獻發展本研究變數之操作型定義,共分為十二個構面,分別為初始信賴、早期溝通層次、早期凝聚、早期信任、晚期溝通層次、晚期凝聚、晚期滿意度、代理理論與知識分享的衡量,並利用問卷調查法進行實證資料蒐集作為研究進行方式。最後以結構模式分析,針對本研究假說,驗證本研究對於兩個班級所架構之研究模型合理性。
研究結果顯示,於班級A中,團隊成員早期信任感會受到初始信賴感與早期溝通層次影響,其早期信任感與晚期溝通層次會增加團隊晚期凝聚力與晚期滿意度;其團隊成員知識分享行為會受到晚期溝通層次、目標衝突、投機主義、資訊不對稱等因素影響。於班級B中,其團隊成員早期信任感亦會受到初始信賴感與早期溝通層次影響,其早期信任感會增加團隊晚期凝聚力與晚期滿意度,進而影響團隊間知識分享行為;團隊間之晚期溝通層次會影響團隊晚期凝聚力與知識分享品質;團隊成員知識分享行為會受到目標衝突、投機主義與資訊不對稱所影響。
An experiment research was conducted in this article by the perspective of process of trust dynamics development to discover the factor how behavior of team members influencing knowledge sharing. This research also want to discover whether different the degree of trust in team members will have different discrepancy by operating development of socialization and natural form. The period trust relationship will be respectively demonstrated by two different trust structures of team members. Then, we will also verify how team members establish new trust relationship after confirming their task.
Simultaneously, this research will also combine Agency theory to evaluate the relationship between quantity of knowledge sharing and the quality of knowledge. This paper established twelve constructs to depict our model as follows: initial trustworthiness, early communication level, early cohesiveness, early trust,late communication level, late cohesiveness, late satisfaction, Agency theory and contribution of knowledge sharing. A survey research will be use to collect questionnaires and analyze results. This paper also applies Structure Equation Model (SEM) to demonstrate results of hypotheses.
At last, results of this research will be discussed as two aspects as follows. Firstly, members in early trust of class A will be influenced by initial trustworthiness and early communication level. Early trust and late communication level will increase the team’s late cohesiveness and late satisfaction. The behavior of knowledge sharing of team members will be significantly influenced by late communication level, goal conflict, opportunism and information asymmetric. Secondly, members in their e early trust of class B will also be influenced by initial trustworthiness and early communication level.
Early trust will increase the team’s late cohesiveness and late satisfaction. Simultaneously, it would further influencing the team knowledge and sharing behaviors. Communication level between the team will affect the team’s late cohesiveness and the knowledge share quality. The behavior of knowledge sharing of team member will be significantly influenced by goal conflict, opportunism and information asymmetric.
壹、緒論
第一節、研究背景
第二節、研究動機
第三節、研究目的
第四節、研究流程架構
貳、文獻探討
第一節、信任(Trust)第二節、知識分享(Knowledge sharing)
第三節、間斷平衡理論(Punctuated Equilibrium Theory)
第四節、代理理論(Agency Theory)
參、研究方法
第一節、研究模式
第二節、研究假說
第三節、變數操作型定義與衡量
第四節、研究設計
肆、資料分析與研究結果
第一節、有效樣本結構
第二節、測量模式分析(Measurement Model)
第三節、結構模式分析(Structural Model)
伍、結論與建議
第一節、研究結果與討論
第二節、研究貢獻
第三節、研究限制與建議未來研究方向
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