洪舜彥,2004,E-Business套裝應用系統及其導入顧問之評選,國立中央大學企業管理學系碩士在職專班碩士論文,未出版,桃園。陳麗品,2001,ERP 顧問服務品質與系統滿意度之研究,國立中央大學資訊管理研究所碩士論文,未出版,桃園。黃勝泰,2001,影響ERP顧問績效因素之探討,國立中央大學資訊管理研究所碩士論文,未出版,桃園。張碩毅、吳承志,2008,企業資源規劃系統建置與管理,初版,台北:文魁資訊。
國立中央大學管理學院ERP中心,2008,ERP資源規劃導論,初版,台北:旗標。
國立中正大學製商整合研究中心,2005,e化顧問養成入門手冊,第一版,台北:經濟部中小企業處。
Sumner原著;蔡文賢編譯,2008,企業資源規劃導論:暨台灣精選個案,初版,台北,普林斯頓國際。
林燦燈, 2003,服務品質管理,初版,台北:品度。
崔立新,2004,服務品質評量,初版,台北:五南。
林枚枚,2005,服務品質與客戶滿意度之研究,經營管理論叢,第一屆管理與決策2005年學術研究會特刊。
邱皓政, 2006,量化研究與統計分析,初版,台北:五南。
李祐榮,2001,知識管理系統接受度影響因素之研究,中山大學資訊管理研究所碩士論文,未出版,高雄。張碩毅、黃士銘、阮金聲、洪育忠、洪新原,2005,企業資源規劃,台北市:全華科技圖書。
俞清宇,1998,企業導入ERP的策略步驟,能力雜誌,第514期,12月,pp.28-33劉國良,2000,資訊顧問服務業市場分析,資訊與電腦,11,頁46-54。
許文科,1999,企業導入ERP的成功關鍵因素探討,國立台灣科技大學工業管理系碩士論文,台北。今井正明,1998,改善,台北市:長河出版社 。
劉常勇,1991,服務品質的觀念模式,台北市銀月刊,頁2-16。
黃俊英、林義屏、董玉娟,1999,非營利組織顧客滿意模式之研究-以台南捐血中心為例,亞太管理評論,台南:成功大學企業管理學系出版,第四卷第三期,323-339頁。Ajzen, I. & Fishbein, M.,1980, “Understanding attitudes and predicting social behavior”, Englewood Cliffs, NJ: Prentice Hall.
Ajzen, I.,1991,“The Theory of Planned Behavior”,Organizational Behavior and Human Decision Process, 50, 179-211.
Barcus, S.W. & Joseph, W.W.,1981,” Handbook of Management Consulting Services”, 2rd Edition, McGraw-Hill, 1994. , BLOCK, P., Flawless Consulting, Pfeiffer & Company.
Chang, A., 1998, “Development of Consultant Performance Measures for Design Projects” , Project Management Journal, June pp.39-53.
Compeau, R. R. & Hoiggins, C. A. , 1995b, “Computer self-efficacy: development of a measure and initial test”, MIS Quarterly. (June), 189-211.
Coulter, K. S. & Coulter, R. A., 2002, “Determinants of Trust in a Service Provider: The Moderating Role of Length of Relationship”, The Journal of Services Marketing, 16(1), 35-50.
Zimmerman, D., 1985, “Quality: Key to service productivity”, Quality Progress, (June), 32-35.
Cannon, J.P. & Perreault, W.D., Jr., 1999, “The Nature of Buyer-Seller Relationships in Business Markets”, Journal of Marketing Research, pp.439-460.
Cardozo, R. M., 1965, “An Experimental Study of Consumer Effort, Expectation and Satisfaction”, Journal of Marketing Research, 2(8), 244-249.
Cronin, J. J, Jr. & Taylor, St. A. 1992,"Measuring Service Quality: A Reexamination and Extension," Journal of Marketing,Vol.56,July,pp.55-68
Fornell,Cl. Johnson,Mi. D. Anderson, E. W. Cha, J. & Bryant, B. E. 1996,“The American Customer Satisfaction Index. Nature, Purpose and Findings, ”Journal of Marketing, 60(4), 7-18.
Compeau, D. R., Higgins, C. A., & Huff, S., 1999, “Social Cognitive Theory and Individual Reactions to Computing Technology: A Longitudinal Study,” MIS Quarterly (23:2), pp. 145-158.
Davis, F. D., Bagozzi, R. P., & Warshaw, P. R., 1989, "User Acceptance of Computer Technology: A Comparison of Two Theoretical Models", Management Science, 35(8), pp.982-1003
Drucker, P. F., 1950, The New Society, William Heinemann, Ltd.
Davis, F. D., 1989 , “Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology,” MIS Quarterly (13:3), pp. 319-339.
Gable, G.G., August 1996 , “A Multidimensional Model of Client Success When Engaging External Consultants,” Management Science, Vol.42, No.8, pp.1175-1198.
Gartner Group, 1990 , “ERP: A version of the next generation MRPII.” Gartner Group.
Gronroos, C., 1984,” A service quality model and its marketing implications”. European Journal of Marketing 18:36 – 44.
Gronroos, C., 1990,” Service management and marketing: managing the moments of truth in service competition”. Lexington7 Lexington Books.
Gronroos, C., September 1994, “From Scientific Management to Service Management: A Management Perspective for the Age of Service Competition.” International Journal of Service Industry Management 5: 15-28.
Gronroos, C., 1993, "Towards a Third Phase in Service Quality Research: Challenges and Future Directions", Advances in Service Marketing and Management, Vol. 2, pp. 49-64.
Halinen, A.,1997, “Relationship Marketing in Professional Services: A Study of Agency-Client Dynamics in the Advertising Sector”, Routledge, London.
Lars, H. Jan, J., Nazeem, S. M., April 1991,”Interfirm adaptation in business relationships.”, Journal of Marketing;55:29–37.
Host, V. & Knie-Andersen, M., 2001, “Customer Satisfaction, Antecedents and Consequences in Mortgage Credit Companies”, Working Paper, Department of Management, University of AARHUS, Denmark , pp. 10-12.
IMP Group, 1982, International Marketing and Purchasing of Industrial Goods, Hakansson, H. Ed., John Wiley and Sons, New York, 1982.
Kotler, P.,1996, Marketing management: Analysis, planning, implementation, and control (9th ed.). New Jersey: Prentice Hall.
Kotler, P., 2000, Marketing Management 10th Edition. N.J: Prentice Hall.
Larson, M.,1998, “Meet Customer Demands with New ERP System,” Quality, 37(2), pp80-81.
Laughlin, S. 1999, “A ERP game plan, The Journal of business strategy”, 20(1), 32-37
Mabert,V. A., Soni, A. & Venkataramanan, M. A., 2003 ,“The Impact of Organization Size on Enterprise Resource (ERP) Implementations in the US Manufacturing Sector”, Omega, pp.235-246.
Melone, N. P.,1989, “A Theoretical Assessment of the User Satisfaction Construct inInformation Systems Research,” Management Science, 36(1), pp76-91.
Metcalf, L. E., Frear, C. R.,Krishnan, R.,1992, “Buyer-Seller
Relationships: An Application of the IMP Interaction Model”, European Journal
of Marketing, vol. 26, p.27
Motwani, J., Mirchandani, D., Madan, M. & Guasekaran, A., 2002, “Successful implementation of ERP projects: evidence from two case studies,” International Journal of Production Economics, 75(1-2), pp. 83-96.
Oliver, R. L.,1980, " A Cognitive Model for the Antecedents and Consequences of Satisfaction." Journal of Marketing Research 17: pp460-469.
Parasuraman, A., Zeitgaml, V. A. & Berry, L. L., 1985, “A conceptual model of service quality and its implications for future research”, Journal of Marketing Vol. 49, 41-50.
Parasuraman, A., Zeitgaml, V. A. & Berry, L. L., 1996, “The behavioral consequences of service quality”, Journal of Marketing, 60, 31-46.
Parasuraman, A., Zeithaml, V. A. & Berry, L. L., 1988, “SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality,” Journal of Retailing, Vol.64, No.1, Spring, pp.12-40.
Rosander ,A. C.,1980, “Service Industry QC—Is the Challenge Being Met,“Quality Progress, September,pp.34-35.
Nadler, L., 1984, The Handbook of Human Resource Development. New York: John Wiley & Sons pp. 1-12
Takeuchi, H. & Quelch, J. A., 1983, Quality is more than Making a good product. Harvard Business Review, July – August 139 – 145.
Taylor, S., Todd, P.,1995, “Decomposition and crossover effects in the theory of planned behavior: a study of consumer adoption intentions,” International Journal of Research in Marketing, 12: 137-155.
Taylor, S., & Todd, P. A., 1995a, “Assessing IT Usage: The Role of Prior Experience,” MIS Quarterly (19:2), pp. 561-570.
Taylor, S., & Todd, P. A. 1995b,“Understanding Information Technology Usage: A Test of Competing Models,” Information Systems Research (6:4), pp. 144-176.
Thompson R.L., Higgins, C.A. & Howell, J.M., 1991, ”Personal computing: Toward a conceptual model of utilization.” MIS Quarterly ,15(1) : 125–143.
Tait, P. & Vessey, I.,1988 , “The effect of user involvement on system success: a contingency approach,” MIS Quarterly, 12(1), pp. 91-108.
Welti, N., 1999, Successful SAP R/3 Implementation: Practical Management of ERP Project, Addison-Wesley Publishing Co..
Willcocks, L. P. & Sykes, R., 2000, “The role of the CIO and IT function in ERP,” Communications of the ACM, Vol. 43, No 4, April, pp.32-38.
Woo, K.S. & Ennew, C.T., 2005, “Measuring business-to-business professional service quality and its consequences” Journal of Business Research 58 1178-1185