臺灣博碩士論文加值系統

Business process modeling is a set of technologies and standards for the design, execution, administration, and monitoring of business processes. It is an enterprise integration technology that helps managing and driving largely human-based, paper-driven processes within a corporate department. This technology has been complemented with the Electronic Document Management (EDM) system. EDM manages all the information on electronic documents mimicking the traditional movement of interoffice paper mail from desk to desk. Inter and intra integration of a company has been improved through this new way of information exchange. Although there are many researchers who have tried to analyze the best way to integrate a company with its suppliers and customers it is hard to find any special concern in sharing, flowing and retrieving information in the safety field. The present study’s main goal is to provide a methodology to improve job injury investigations in any company by implementing EDM. Even though the methodology has not have been implemented in a factory yet, the studied has run a simulation of it using real data. INCOME software was used to simulate an EDM implementation in the job injury investigation. Although the proposed model simulation was run in a footwear factory, it can be useful for different companies that want to improve their safety system. EDM can transform the efficiency of the job injury investigation process in any company, bringing significant time saving through document workflow, space saving with faster retrieval and improved security benefits across the entire network. Consequently EDM can diminish time and cost in a job injury investigation process, avoiding substantial losses for the company.

TABLE OF CONTENTS

ACKNOWLEDGEMENT I
ABSTRACT III
TABLE OF CONTENTS III
LIST OF TABLES VII
LIST OF FIGURES IX

CHAPTER 1: INTRODUCTION 1
1.1 Background 1
1.2 Problem definition 4
1.3 Objectives 4
1.3.1 General objective 4
1.3.2 Specific objectives 5
1.4 Scope of the study 6
1.5 Justification 6

CHAPTER 2: LITERATURE REVIEW 8
2.1 Brief recompilation of footwear manufacturing 8
2.2 Current footwear manufacturing 9
2.3 Footwear manufacturing in Taiwan 12
2.4 Job Injury investigation 14
2.5 Knowledge management (KM) 19
2.6 Information and communications technology 21
2.7 Electronic document management (EDM) 23

CHAPTER 3: METHODOLOGY 26
3.1 Business process modeling (BPM) improves a process 26
3.2 The tool: INCOME software 27
3.2.1 Behavior model 28
3.2.2 Organization model 29
3.2.3 Object model 30
3.2.4 Link between behavior model - organizational model 30
3.2.5 Link between behavior model - object model 31
3.2.6 Event based simulation 31
3.3 INCOME software in the study 34

CHAPTER 4: BUSINESS PROCESS MODELING USING INCOME 4 35
4.1 Company’s background 35
4.1.1 Production process 36
4.1.2 Types of job injuries 41
4.1.3 Investigation process 46
4.1.4 Major problems categorization 46
4.1.5 Evaluation committee 47
4.1.6 Job injury statistics 48
4.1.7 Job injury penalties 49
4.2 As-Is model using INCOME 51
4.2.1 As-Is behavior model 51
4.2.2 As-Is organizational model 54
4.2.3 As-Is object model 57
4.2.4 Link between As-Is behavior model - organizational model 59
4.2.5 Link between As-Is behavior model – object model 63
4.3 To-Be model using INCOME 65
4.3.1 Job injuries categorization 65
4.3.2 To-Be behavior model 66
4.3.3 To-Be organizational model 68
4.3.4 To Be object model 70
4.3.5 Link between To-Be behavior model - organizational model 77
4.3.6 Link Between To-Be behavior model – object model 81

CHAPTER 5: RESULTS AND DISCUSSION OF CASE STUDY 84
5.1 Running simulation results 84
5.2 Comparison between As-Is and To-Be results 88
5.2.1 Injury job investigation time period 88
5.2.2 Injury job investigation cost 92
5.2.3 Improve the job injury investigation share information 96
5.2.4 Prevent the recurrence on an job injury accident 97


CHAPTER 6: CONCLUSIONS 100

REFERENCES 106

Appendix A 113
Appendix B 116
Appendix C 119


LIST OF TABLES

Table 1. Employment in the United States 10
Table 2. Employment in footwear industry in leading production countries 12
Table 3. Major world exporters of footwear, (values shown are in current dollars and represent footwear exports to all countries a) (Scott, 2006). 14
Table 4. Categorization of the major problems in the company 47
Table 5. Percentage of the Job Injury among the Major Problems 49
Table 6. Penalties applied to the responsible of the job injury occurrence 49
Table 7. Activities’ time in the As-Is job injury investigation process 85
Table 8. Activities’ time in the To-Be job injury investigation process 85
Table 9. Employees’ average salary who participate in the injury job investigation 87
Table 10. Job injury investigation annual cost and time. 87


LIST of FIGURES

Figure 1. Cost in billions of unintentional job injuries (Galizzi & Zagorsky, 2008) 16
Figure 2. Average cost of a job injury ($ cost 1992 - 2004). (Galizzi & Zagorsky, 2008) 16
Figure 3. Modeling, documentation and analysis of business process 28
Figure 4. Store object depicted as circle 28
Figure 5. Activity depicted as rectangle 28
Figure 6. Fundamentals of Connections in Petri-Nets 29
Figure 7. Link between the behavior model and the organizational model 31
Figure 8. Link between the behavior model and the object model 31
Figure 9. Event based simulation procedure 33
Figure 10. The company production process 41
Figure 11. The company investigation process 46
Figure 12. Major problems investigation’s As-Is behavior model 53
Figure 13. Job injury investigation’s As- Is behavior model drill down 54
Figure 14. Company S whole company As-Is organizational model 54
Figure 15. Company S drill down As-Is organizational model 55
Figure 16. Human Resources unit drill down As-Is organizational model 55
Figure 17. Management unit drill down As-Is organizational model 56
Figure 18. SEA drill down As-Is organizational model 57
Figure 19. Work benefit unit drill down As-Is organizational model 57

Figure 20. JDIC document represented in an INCOME object model (As-Is) 59
Figure. 21. Major problems investigation’s link As-Is behavior model – organizational model……… 62
Figure 22. Job injury investigation’s drill down link As-Is behavior model – organizational model……… 63
Figure 23. Major Problems Investigation’s link As-Is behavior model – object model 64
Figure. 24. Job injury investigation’s drill down link As-Is behavior model – object model 65
Figure. 25. Major problems investigation To-Be behavior model 68
Figure. 26. Job Injury Investigation’s To-Be behavior model drilled down 68
Figure 27. Human Resources unit drill down To-Be organizational model 69
Figure 28. Work benefit unit drill down To-Be organizational model 70
Figure 29. JDIC (JI) electronic document 1st section object model with attributes (To-Be) 72
Figure 30. JDIC (JI) electronic document 2nd & 3rd section object model with attributes (To-Be)………… 73
Figure 31. JDIC (JI) electronic document 4th section object model with attributes (To-Be) 74
Figure 32. JDIC (JI) electronic document 5th section object model with attributes (To-Be) 76
Figure 33. JDIC (JI) electronic document represented in an INCOME object model (To-Be) 77
Figure 34. Job injury investigation’s drill down link To-Be behavior model – organizational model……… .80
Figure 35. Major problems investigation’s link To-Be behavior model – organizational model……… 81
Figure 36. Major Problems Investigation’s link To-Be behavior model – object model 82

Figure. 37. Job injury investigation’s drill down link To-Be behavior model – object model 83
Figure. 38. Comparison between As-Is and To-Be model activities’ time 92
Figure. 39. Comparison between As-Is and To-Be model activities’ cost 96

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