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研究生:蔡依真
研究生(外文):Yi-Chen Tsai
論文名稱:海運供應鏈跨組織文化、信任、知識分享、協同合作與績效之關係研究
論文名稱(外文):The Relationships among Inter-organizational Culture, Trust, Knowledge Sharing, Collaboration and Performance in Maritime Logistics Supply Chain
指導教授:倪安順倪安順引用關係
指導教授(外文):An-Shuen Nir
學位類別:碩士
校院名稱:國立臺灣海洋大學
系所名稱:航運管理學系
學門:運輸服務學門
學類:運輸管理學類
論文種類:學術論文
論文出版年:2009
畢業學年度:97
語文別:中文
論文頁數:119
中文關鍵詞:海運供應鏈組織文化信任知識分享協同合作績效
外文關鍵詞:maritime logistics supply chainorganizational culturetrustknowledge sharingcollaborationperformance
相關次數:
  • 被引用被引用:6
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海運產業面對高度變遷的市場環境,必須對外界動態具有高度敏銳,同時培養自身能力以因應市場需求,達成企業的卓越績效。本研究主要是以海洋運輸鏈為基礎下,探討跨組織文化、信任、知識分享如何影響協同合作,進而提升海運供應鏈之整體績效。
本研究以海運供應鏈業者為抽樣母體,發放了800份問卷,回收有效問卷252份。根據原始資料進行結構方程模式等方法檢驗本研究之假說是否成立。研究結果得知,組織文化顯著影響信任與知識分享;信任顯著影響知識分享與協同合作;知識分享顯著影響協同合作;協同合作顯著影響績效。
透過結構方程模型分析結果,本研究認為欲提升海洋運輸鏈之整體績效,可從內部組織文化開始著手,加強組織間的信任,提倡知識分享,並進一步落實到協同合作的實質策略中,發揮海洋運輸鏈的效能與效率。
謝辭…………………………………………………………………………...……i
摘要……...................................................ii
Abstract…………………………………………………………………………iii
目錄………………………………………………………………………………..iv
表目錄…………………………………………………………………………….vii
圖目錄……………………………………………………………………………viii
第一章 緒論………………………………………………………………….….1
1.1 研究背景與動機…………………………………………………….….1
1.2 研究目的…………………………………………………………….….2
1.3 研究內容與方法……………………………………………………….2
1.4 研究對象與範圍…………………………………………………….….4
1.5 研究流程與論文架構……………………………………………….….4
第二章 文獻回顧…………………………………………………………………7
2.1 組織文化……………………………………………………………...…….7
2.1.1 組織文化的意涵……………………………………………….…...7
2.1.2 組織文化構成要素……………………………………………..….10
2.1.3 供應鏈組織文化構成要素……………………………………..….11
2.1.4 組織文化的影響………………………………………………..….13
2.2 信任…………………………………………………………………….....14
2.2.1 信任的意義……………………………………………………...…14
2.2.2 信任的重要性…………………………………………………...…16
2.3 知識分享………………………………………………………………..…17
2.3.1 知識分享的意義………………………………………………...…17
2.3.2 網路……………………………………………………………...…19
2.3.3 學習……………………………………………………….......…21
2.4 協同合作……………………………………………………………….....23
2.4.1 協同合作的意義………………………………………………...…23
2.4.2 CPFR的應用………………………………………………….…...25
2.4.3 協同合作的重要性……………………………………………...…26
2.5 績效…………………………………………………………………….....28
2.5.1 供應鏈績效…………………………………………………….…..28
2.5.2 組織績效…………………………………………………….……..31
2.5.3 績效管理制度……………………………………………….……..32
第三章 研究方法與設計…………………………………………….……..35
3.1 研究架構………………………………………………………….….....35
3.2 研究假設……………………………………………………………….....36
3.3 研究變數操作性定義與衡量………………………………………......39
3.3.1 組織文化構面…………………………………………………...…40
3.3.2 信任構面………………………………………………………...…41
3.3.3 知識分享構面…………………………………………………...…42
3.3.4 協同合作構面…………………………………………………..….43
3.3.5 績效構面……………………………………………………..…….44
3.4 問卷設計與資料蒐集……………………………………………...…...45
3.4.1 問卷設計……………………………………………………...……45
3.4.2 研究對象……………………………………………………...……45
3.4.3 抽樣方法…………………………………………………….…..…46
3.5 資料分析方法與工具……………………………………………...…...47
3.5.1 敘述統計…………………………………………………….…..…47
3.5.2 因素分析…………………………………………………….…..…47
3.5.3 信度分析…………………………………………………….…..…47
3.5.4 效度分析…………………………………………………….…..…48
3.5.5 相關分析…………………………………………………….…..…49
3.5.6 結構方程模式……………………………………………….…..…49
第四章 問卷調查與資料分析……………………………………….…..…55
4.1 樣本資料分析…………………………………………………….….....55
4.2 敘述統計分析……………………………………………………………..58
4.2.1 組織文化敘述統計分析…………………………………….…..…58
4.2.2 信任敘述統計分析………………………………………….…..…59
4.2.3 知識分享敘述統計分析…………………………………….…..…59
4.2.4 協同合作敘述統計分析………………………………………...…60
4.2.5 績效敘述統計分析……………………………………………...…61
4.3 因素分析與信效度分析………...…………….……………….….....62
4.3.1 探索性因素分析………………………………………………...…62
4.3.2 信效度分析…………………………………………………..….…67
4.3.3 驗證性因素分析與建構檢定………………………………..….…72
4.4 相關分析…………………………………………………………...…...73
4.5 模型驗證…………………………………………………………...…...75
4.5.1 模型架構、辨識度與配適度指標………………………..…….…75
4.5.2 結構模式信效度分析………………………………………..….…77
4.5.3 路徑分析……………………………………………………..….…79
第五章 結論與建議…………………………………………………..….…83
5.1 結論………………………………………………………………….. ...83
5.1.1 基本敘述統計分析結果……………………………………..…….83
5.1.2 線性研究關係驗證結果………………………………………...…85
5.2 建議…………………………………………………………………......86
5.3 管理意涵……………………………………………………………......88
參考文獻…………………………………………………………………….....90
附錄一 問卷調查表………………………………………………………………104
一、 中文部分

1. 邱皓政(2003),結構方程模式,台北:雙葉書廊。
2. 黃芳銘(2004),結構方程模式理論與應用,台北:五南圖書。
3. 黃俊英(1998),多變量分析,台北,華泰書局。

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