本文之目的在瞭解整個海運供應鏈成員透過「信任」、「承諾」關係的建立，如何影響海運供應鏈間的「知識分享」，進一步透過「協同合作」以進行「風險分擔」，以及「夥伴相容」與信任、承諾對「夥伴評價」的影響為何，透過因素間的鏈結，將有助於整個海運供應鏈的整合。另一方面，將研究對象區分為航運部門與港埠部門，瞭解本研究提出之整合成功因素在航港部門間的認知是否存在顯著差異，並將航港部門所認知排名前五項的整合成功因素加以分析，以作為航港部門在進行整合時之參考依據。
本研究針對海運供應鏈的成員為對象，發放294份問卷，有效問卷93份，有效回收率31.63％。根據原始資料進行?述統計分析、因素分析、信度分析、單因子變異數分析、相關分析、多元迴歸分析等方法來進行驗證，並將其結果用來檢驗本研究所提出之假說是否成立。
研究結果可知，海運供應鏈中的航港部門對本研究所提出之海運供應鏈整合成功因素的認知均無顯著差異，以知識分享為航港部門認為能成功整合海運供應鏈最重要的因素，其次為承諾、協同合作、夥伴評價、信任。而在海運供應鏈整合成功因素間之關係方面，當供應鏈夥伴雙方培養一定的信任基礎，才願意付出承諾以進行合作；且獲得書面契約或口頭的合作承諾，會提升夥伴間知識分享的意願。然而，藉由知識分享所進行的協同合作則未必能分擔風險，因為若沒有慎選合作夥伴，導致夥伴竊取企業資源、技術與扭曲資訊等，則反而增加無法分擔的關係風險。因此需慎選具有相互信任與承諾關係之合作夥伴，且選擇在營運、策略目標及資訊系統上具有相容性的夥伴進行合作，才能藉以提昇作業效率以滿足顧客需求，有助於整個供應鏈的整合，以減少不必要的成本支出與風險。

目錄

謝 辭 i
摘 要 ii
Abstract iii
目錄 iii
表目錄 vii
圖目錄 ix

第一章 緒論 1
1.1 研究背景與動機 1
1.2 研究目的 3
1.3 研究範圍與限制 3
1.4 章節結構與研究流程 4
第二章 文獻回顧 6
2.1 供應鏈整合 6
2.2 海運供應鏈整合 8
2.3 信任 10
2.3.1 信任的定義 10
2.3.2 信任在供應鏈的關係 12
2.4 承諾 13
2.4.1 承諾的定義 13
2.4.2 承諾在供應鏈的關係 14
2.5 風險分擔 15
2.6 知識分享 17
2.6.1 知識分享的定義 17
2.6.2 知識分享在供應鏈的關係 19
2.7 協同合作 21
2.7.1 協同合作的定義 21
2.7.2 協同合作在供應鏈的關係 22
2.8 夥伴相容 24
2.8.1 夥伴相容性 24
2.8.2 相容的目標 24
2.8.3 相容的資訊系統 25
2.9 夥伴評價 26
2.9.1 夥伴選擇與評價 26
2.9.2 互補的能力 29
2.9.3 夥伴學習能力 32
2.9.4 符合績效期望的能力 34
2.10 組織的提倡與議題 36
第三章 研究方法與設計 38
3.1 研究架構 38
3.2 研究假設 40
3.2.1 航港部門認知差異 40
3.2.2 海運供應鏈整合成功因素關係 44
3.3 研究變數操作性定義與衡量 48
3.3.1 信任構面 48
3.3.2 承諾構面 49
3.3.3 風險分擔構面 50
3.3.4 知識分享構面 50
3.3.5 協同合作構面 51
3.3.6 夥伴相容性構面 52
3.3.7 夥伴評價構面 53
3.3.8 組織的提倡與議題構面 54
3.3.9 人口統計變項 54
3.4 問卷設計與資料收集 55
3.4.1 問卷設計 55
3.4.2 研究對象 56
3.4.3 抽樣方法 56
3.5 資料分析方法與工具 57
第四章 問卷調查與資料分析 60
4.1 回收樣本與基本資料分析 60
4.1.1 人口特徵與各研究變項之關係 62
4.2 研究構面因素分析與信度分析 65
4.2.1 因素分析 65
4.2.2 信度分析 72
4.3 航港部門認知差異研究假設驗證與討論 78
4.3.1 航港部門認知差異T檢定 78
4.3.2 航港部門對於整合成功因素之重要性順序排列 80
4.3.3 航港部門前五項整合成功因素認知差異之T檢定 81
4.4 研究構面假設驗證與討論 86
4.4.1 相關分析 86
4.4.2 主構面研究假設驗證 89
第五章 結論與建議 95
5.1 結論 95
5.1.1 航港部門認知整合成功因素重要性排序結果 95
5.1.2 迴歸分析驗證結果 98
5.2 建議 102
5.3 管理意涵 103
參考文獻 105
附錄一 海運供應鏈整合成功因素之研究 115
附錄二 公司別/機關別與各構面間之?述統計與單因子變異數分析 123
附錄三 服務年資與各構面間之?述統計與單因子變異數分析 125
附錄四 企業成立與各構面間之?述統計與單因子變異數分析 126

表目錄

表2.1 國外學者評估夥伴選擇準則彙整 27
表2.2 國內學者評估準則彙整 28
表3.1 研究架構(一) 38
表3.2 問卷發放與回收比例表 57
表4.1 問卷基本資料分析 61
表4.2 教育程度與各構面之敘述統計與單因子變異數分析 62
表4.3 工作職位與各構面之敘述統計與單因子變異數分析 64
表4.4 信任因素分析量表 66
表4.5 承諾因素分析量表 67
表4.6 風險分擔因素分析量表 67
表4.7 知識分享因素分析量表 68
表4.8 協同合作因素分析量表 69
表4.9 夥伴相容因素分析量表 69
表4.10 夥伴評價因素分析量表 70
表4.11 組織的提倡與議題因素分析量表 71
表4.12 本研究之信任構面信度表 73
表4.13 本研究之承諾構面信度表 74
表4.14 本研究之風險分擔構面信度表 74
表4.15 本研究之知識分享構面信度表 75
表4.16 本研究之協同合作構面信度表 76
表4.17 本研究之夥伴相容構面信度表 76
表4.18 本研究之夥伴評價構面信度表 77
表4.19 本研究之組織的提倡與議題構面信度表 78
表4.20 航港對其整合成功因素構面差異之敘述統計與獨立樣本T檢定 79
表4.21 假設檢定結果 80
表4.22 整合成功因素之重要性順序排列 80
表4.23 航港部門對於組織內部的知識分享認知差異 81
表4.24 航港部門對於組織外部的知識分享認知差異 81
表4.25 航港部門對於組織內部支持知識分享的支援性技術認知差異 82
表4.26 航港部門對於關係維持認知差異 82
表4.27 航港部門對於致力發展認知差異 83
表4.28 航港部門對於協作提升服務認知差異 83
表4.29 航港部門對於符合績效期望的能力認知差異 83
表4.30 航港部門對於改善競爭的能力認知差異 84
表4.31 航港部門對於鑑定夥伴價值認知差異 85
表4.32 航港部門對於互補的能力認知差異 85
表4.33 航港部門對於誠實正直認知差異 85
表4.34 航港部門對於意見採用認知差異 86
表4.35 航港部門對於溝通能力認知差異 86
表4.36 整合成功因素各構面之相關分析 88
表4.37 信任對承諾之迴歸分析 89
表4.38 信任與承諾對知識分享之迴歸分析 90
表4.39 知識分享對協同合作之迴歸分析 91
表4.40 協同合作對風險分擔之迴歸分析 92
表4.41 信任、承諾與夥伴相容對夥伴評價之迴歸分析 93
表4.42 研究假設檢定結果總覽 94

圖目錄

圖1.1 本研究流程圖 5
圖2.1 供應鏈整合 6
圖2.2 潛在夥伴分類 16
圖2.3 海運業動態知識流 20
圖2.4 協同合作規劃 23
圖3.1 研究架構(二) 39

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