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研究生:簡卿宇
研究生(外文):Ching-Yu Chien
論文名稱:探討海運承攬運送業採用文件EDI系統之關鍵影響因素
論文名稱(外文):Identifying the critical factors influencing the adoption of Documentation EDI for Freight Forwarders
指導教授:林秀芬林秀芬引用關係趙時樑趙時樑引用關係
指導教授(外文):Hsiu-Fen LinShih-Liang Chao
學位類別:碩士
校院名稱:國立臺灣海洋大學
系所名稱:航運管理學系
學門:運輸服務學門
學類:運輸管理學類
論文種類:學術論文
論文出版年:2009
畢業學年度:97
語文別:中文
論文頁數:86
中文關鍵詞:文件EDI系統海運承攬運送業區別分析
外文關鍵詞:Documentation EDIFreight ForwarderDiscriminant Analysis
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貨櫃運輸的發達,船舶航運時間大幅縮短,常有貨物先於載貨證券到達目的港的情況,為改善此問題,船公司研發文件EDI系統,以增進與海運承攬運送業間之文件處理效率。本研究使用擴充式科技-組織-環境架構(Technology-Organization-Environment,簡稱TOE架構),從科技特性、組織特性、環境特性與創新特性四個方面探討影響海運承攬運送業採用文件EDI系統的關鍵因素,並提出13項研究假說。本研究對象為臺灣地區海運承攬運送業者,總共寄發150份問卷,回收有效問卷78份,有效回收率為52%。經區別分析驗證結果顯示企業規模、高階主管支持度、交易夥伴影響、相容性與複雜度為有效區別已採用與非採用企業的重要因素。
Due to the development of containerization, the transit time has been substantially shortened. Cargo often arrive in the destination port before the bill of lading does. To improve this problem, shipping companies develop Documentation EDI, which is able to increase the efficiency of document handling process with freight forwarders. This research
uses the extended Technology-Organization-Environment framework to identify the critical factors influencing the adoption of Documentation EDI for freight forwarders from technology characteristic, organization characteristic, environment characteristic and innovation characteristic and propose thirteen hypotheses. The empirical study was conducted on freight forwarders in Taiwan. Totally 150 questionnaires were delivered, and validly replied by 78, the return rate was 52%. The hypothesis were tested by discriminant analysis, the results show that firm size, top manager support, trading partner influence, compatibility and complexity are significant in distinguishing enterprises as adopters and non-adopters of Documentation EDI. Conclusions and suggestions are discussed based on these results.
謝辭………………………………………………………………i
中文摘要…………………………………………………………ii
英文摘要…………………………………………………………iii
目錄………………………………………………………………iv
表目錄……………………………………………………………vi
圖目錄……………………………………………………………vii
第一章 緒論……………………………………………………1
1.1 研究背景與動機…………………………………1
1.2 研究目的…………………………………………2
1.3 研究流程…………………………………………3
1.4 研究範圍與限制…………………………………3
1.5 章節架構…………………………………………5
第二章 文獻探討………………………………………………6
2.1 海運電子資料交換………………………………………6
2.1.1 海運電子資料交換之發展.…………………………6
2.1.2 全球定期航運三大電子商務平台……………………9
2.2 海運承攬運送業之業務與文件EDI……………………17
2.2.1 海運承攬運送業……………………………………17
2.2.2 文件EDI系統………………………………………22
2.3 科技-組織-環境架構……………………………………24
2.3.1 科技構面……………………………………………25
2.3.2 組織構面……………………………………………27
2.3.3 環境構面……………………………………………29
2.4 科技創新擴散理論………………………………………31
第三章 研究設計與方法………………………………………33
3.1 研究架構…………………………………………………33
3.2 變數操作型定義…………………………………………35
3.2.1 資訊系統基礎架構……………………………………35
3.2.2 資訊系統專業能力……………………………………35
3.2.3 安全性疑慮……………………………………………36
3.2.4 企業規模………………………………………………36
3.2.5 高階主管支持度………………………………………37
3.2.6 組織結構………………………………………………37
3.2.7 競爭壓力………………………………………………38
3.2.8交易夥伴影響…………………………………………38
3.2.9 產業/政府的鼓勵……………………………………39
3.2.10 相對利益……………………………………………39
3.2.11 相容性………………………………………………40
3.2.12 複雜度………………………………………………41
3.2.13 成本…………………………………………………41
3.3 研究假說…………………………………………………42
3.3.1 科技構面………………………………………………42
3.3.2 組織構面………………………………………………42
3.3.3 環境構面………………………………………………44
3.3.4 創新構面………………………………………………46
3.4 問卷設計…………………………………………………48
第四章 資料分析與結果…………………………………………50
4.1 敘述性統計分析……………………………………………50
4.2 信度與效度分析……………………………………………52
4.3 區別分析……………………………………………………54
第五章 結論與建議………………………………………………60
5.1 研究結論……………………………………………………60
5.2 研究建議……………………………………………………62
5.3 未來研究建議………………………………………………63
參考文獻…………………………………………………………65
附錄一 研究問卷…………………………………………………74
一、中文部份
(一)期刊論文
1.王志翔(2006),「託運人使用海運承攬運送業電子商務行為之研究」,國立高雄海洋科技大學航運管理研究所碩士論文。
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8.張志清、陳岳宏(2002),「論電子載貨證券之憑證機構作業方式」,國立臺灣海洋大學航運學報,第十期,頁43-65。
9.黃韋嘉(2004),「影響經銷商採用供應商電子商務系統因素之研究—以照明業為例」,樹德科技大學資訊學院資訊管理研究所碩士論文。
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14.劉麗貞(2003),「影響醫院健檢服務導入顧客關係管理系統因素之研究」,國立中正大學資訊管理研究所碩士論文。
15.黎瑞德(2002),「海運港埠管理資訊系統整合之研究」,淡江大學商管學院高階主管管理碩士學程論文。
(二)書籍
1.北澤博原著、李明昌編譯(1994),電子資料交換(EDI)入門,台北市:全華科技圖書股份有限公司。
2.林光、張志清(2004),航業經營與管理,台北市:航貿文化,三版。
3.林光(2006),海運學,台北市:航貿文化,七版。
4.吳萬益(2005),企業研究方法,台北市:華泰文化事業股份有限公司,二版。
5.曾俊鵬(2005),海運承攬運送業理論與實務,台北市:博創出版社,二版。
二、英文部分
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10.Choe, J. M. (1996), “The relationship among performance of accounting information systems, influence factors, and evolution level of information systems”, Journal of Management Information Systems, Vol. 12, No. 4, pp. 215- 239.
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三、網站部份
1.CargoSmart http://www.cargosmart.com/en/default.htm
2.GT Nexus https://www.gtnexus.com/
3.INTTRA http://www.inttra.com
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