1. 干淑芬(2003)，應用品質機能展開於服務品質之研究－以海運承攬運送業為例，國立臺灣海洋大學航運管理究所碩士論文。2. 王天津、蕭雅云(2006)，「應用TOPSIS於上市航運公司營運績效之研究」，北商學術論壇資訊管理與實務研討會論文集，國立臺北商業技術學院。
3. 李政翰(2006)，應用QFD於保險經紀人公司服務品質改進之研究，中華大學資訊管理研究所碩士論文。4. 赤尾洋二(1992)，品質展開入門-內容與應用簡介，臺北：聯經出版事業公司。
5. 赤尾洋二(1992)，品質展開法(1)-品質表之作成與演習，臺北：聯經出版事業公司。
6. 林香君(2008)，論程傭船營運關鍵影響因素與傭船方案組合之分析，國立臺灣海洋大學航運管理究所碩士論文。7. 林光、張志清(2006)，航業經營與管理，臺北：航貿文化事業有限公司。
8. 高希均、石滋宜(1996)，「競爭力手冊」，臺北：天下文化。
9. 郭俊麟(2004)，整合Kano、FAHP與QFD於提昇診所之醫療服務品質，中華大學資訊管理研究所碩士論文。10. 張嘉珮(2008)，論時傭船營運關鍵影響因素與傭船方案組合之分析，國立臺灣海洋大學航運管理究所碩士論文。11. 陳永順(2007)，國際散裝乾貨船海運市場行情分析，船舶與海運通訊，第四十八期，頁12-20。
12. 陳宗楷(2006)，應用品質機能展開於構建國際港埠競爭力之研究－以A國際港為例，國立臺灣海洋大學航運管理究所碩士論文。13. 陳彥宏、張家榕(2003)，散裝貨輪安全評估模式之研究，海運研究學刊，第十五期，頁39-59。14. 郭財吉(2002)，綠色產品設計-綠色品質機能展開，永續產業資訊雙月刊，第二期，第45-54頁。
15. 楊錦章、白几芸、葉子明(2004)，「品質機能展開應用於跨部門服務品質設計之研究」，第十屆全國品質管理研討會論文集，中華民國品質學會，頁90-99。
16. 廖德政(2007)，「散裝不定期船業務人員基本入門」，航貿週刊，第五十二期，第48-52頁。
17. 劉金鳳、林文晟、蘇育玲、劉中平(2004)，「以灰關聯分析評估我國不定期航運上市公司經營績效」，航運季刊，第十三卷第四期，頁11-19。18. 鍾政棋、徐嘉陽、林宥勝(2009)，「散裝波羅地海海岬型船市場與BCI指數之預測」，運輸學刊，第二十一卷第一期，頁25-45。19. 鍾政棋(2004)，「我國散裝航運公司船舶國籍與營運績效之分析」，國立交通大學交通運輸研究所博士論文。20. Aaker, D. A. (1992), Strategic Marketing Management, 3rd Ed., New York: John Wiley and Sons.
21. Bendall, H. and Stent, A. F. (2003), “Investment Strategies in Market Uncertainty,” Maritime Policy and Management, Vol. 30, No. 4, pp. 293-303.
22. Blyler, M. and Coff, R. W. (2003), “Research Notes and Commentaries: Dynamic Capabilities, Social Capital, and Rent Appropriation: Ties that Split Pies,” Strategic Management Journal, Vol. 24, pp. 677-686.
23. Bossert, J. L. (1991), “Quality Function Deployment - a Practitioner’s Approach,” New York: ASQC Quality Press Inc.
24. Brooks, M. R. (1993), “International Competitiveness - Assessing and Exploring Competitive Advantage by Ocean Container Carriers,” Logistics and Transportation Review, Vol. 29, No. 3, pp. 275-293.
25. Chen, S. and Hsieh, C. H. (2000), “Representation, Ranking, Distance, and Similarity of L-R Type Fuzzy Number and Application,” Australian Journal of Intelligent Processing Systems, Vol. 6, No. 4, pp. 217-229.
26. Clarkson (2009), Shipping Review Database, Clarkson Research Services, Summer.
27. Cummins, J. D., Harrington, S. E. and Klein, R. (1995), “Insolvency Experience, Risk-Based Capital, and Prompt Corrective Action in Property - Liability Insurance,” Journal of Banking and Finance, Vol. 19, pp. 511-527.
28. Dubois, D. and Prade, H. (1978), “Operations on Fuzzy Number,” The International Journal of Systems Science, Vol. 9, pp. 613-626.
29. Dzinkowski, R. (2000), “The Measurement and Management of Intellectual Capital: An Introduction,” Management Accounting, Vol. 78, No. 2, pp. 32-36.
30. Engelen, S. Dullaert, W. and Vernimmen, B. (2007), “Multi-agent Adaptive Systems in Dry Bulk Shipping,” Transportation Planning and Technology, Vol. 30, No. 4, pp. 377-389.
31. Grammenos, C. Th. and Arkoulis, A. G. (2003), “Determinants of Spreads on New High Yield Bonds of Shipping Companies,” Transportation Reasearch E, Vol. 39, No. 6, pp. 459-471.
32. Grewal, D. and Haugstetter, H. (2007), “Capturing and Sharing Knowledge in Supply Chains in the Maritime Transport Sector: Critical Issues,” Maritime Policy and Management, Vol. 34, No. 2, pp. 169-183.
33. Hauser, J. R. and Clausing, D. (1998), “The House of Quality,” Havard Business Review, Vol. 63, pp. 63-73.
34. Kentchen, D. J., Snow, C. C. and Hoover, V. L. (2004), “Research on Competitive Dynamics: Recent Accomplishments and Future Challenges,” Journal of Management, Vol. 30, No. 6, pp. 779-804.
35. ISL (2008), Shipping Statistics and Market Review (SSMR), Institute of Shipping Economics and Logistics (ISL), Germany.
36. Koekebakker, S. and Adland, R. (2004), “Modelling Forward Freight Rate Dynamics-empirical Evidence from Time Charter Tates,” Maritime Policy and Management, Vol. 31, No. 4, pp. 319-335.
37. Panyides, P. M., (2006), “Supply Chain: Towards a Research Agenda,” Maritime Economics and Logistics, Vol. 8, No. 1, pp. 3-18.
38. Poter, M. E. (1985), Competitive Advantage, N.Y.: The Free Press.
39. Tongzon, J. (2007), “Determinants of Competitiveness in Logistics: Implications for the ASEAN Region,” Maritime Economics and Logistics, Vol. 9, pp. 67-83.
40. Lagoudis, I. N., Lalwani, C. S. and Naim, M. M. (2006), “Ranking of Factors Contributing to Higher Performance in the Ocean Transportation Industry: A Multi-attribute Utility Theory Approach,” Maritime Policy and Management, Vol. 33, No. 4, pp. 345-369.
41. Lin, W. C., Liu, C. F. and Chu, C. W. (2005), “The Sensitivity of the Growth of Earnings per Share in the Tramp Shipping Industry of Taiwan,” Journal of the Eastern Asia Society for Transportation Studies, Vol. 6, pp. 586-594.
42. Sullivan, L. P. (1986), “Quality Function Deployment,” Quality Progress, Vol. 19, No. 6, pp. 39-50.
43. Tamvakis, M. N. (1995), “An Investigation into the Existence of a Two-tier Spot Freight Market for Dry Capesize Tonnage,” Maritime Policy and Management, Vol. 23, No. 1, pp. 81-90.
44. UNCTAD (2008), Review of Maritime Transport, United Nations Conference on Trade and Development, United Nations, UNCTAD/RMT, New York and Geneva.
45. Veenstra, A. W. and Ludema, M. W. (2006), “The Relationship between Design and Economic Performance of Ships,” Maritime Policy and Management, Vol. 33, No. 2, pp. 159-171.
46. Weerawardena, J. (2003), “Exploring the Role of Market Learning Capability in Competitive Strategy,” European Journal of Marketing, Vol. 37, No. 3/4, pp. 159-171.
47. Wright, G. (2007), “Term Risk Permia in Shipping Markets: Reconciling the Evidence,” Journal of Transport Economics and Policy, Vol. 41, No. 2, pp. 247-256.
48. Zadeh, L. A. (1965), “Fuzzy Sets,” Information and Control, Vol. 8, pp. 338-353.
49. Zadeh, L. A. (1975), “The Concept of a Linguistic Variable and Its Application to Approximate Reasoning,” Information Sciences, Vol. 9, pp. 43-80.
50. Zwell, M. and Ressler, R. (2000), “Powering the Human Drivers of Financial Performance,” Strategic Finance, Vol. 91, No. 11, pp. 40-45.