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研究生:曾惠珊
研究生(外文):Huei-Shan Tsung
論文名稱:ERP成功推動地圖與策略
論文名稱(外文):A study for the successful implementation of ERP map and strategy
指導教授:簡德金簡德金引用關係
學位類別:碩士
校院名稱:國立虎尾科技大學
系所名稱:資訊管理研究所
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
畢業學年度:97
語文別:中文
論文頁數:128
中文關鍵詞:ERPPDCAKano model執行地圖策略圖
外文關鍵詞:ERPPDCAKano modelImplementation MapStrategy Map
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儘管已有不少學者提出各項研究成果,企圖協助企業成功導入ERP系統。卻因缺乏系統化的引導結構,致使企業無法有效確認各階段的推動成效,以及總體的推動價值。究其原因,除經驗缺乏與組織運作不當外,系統化引導程序未能建立,才是關鍵核心所在。
為此,本研究透過定性與定量分析技術,提出「ERP成功推動之執行地圖」與「ERP成功推動策略圖」。「ERP成功推動之執行地圖」是針對執行構面/類別及項目彼此之間的因果關係及權責歸屬等三項重要資訊所提出的,明確指出ERP執行程序。而「ERP成功推動策略圖」主要有「導入類別的重要度順位」與「執行項目的價值特性」兩部分。前者可協助企業掌握導入ERP各階段的重要順位。後者則可協助企業作出具體強化改善方向。
最後,本研究透過一家企業合作,確認執行地圖與策略圖之價值與可行性。結果發現,企業不僅能更準確分配資源之價值外,亦能協助降低企業在ERP導入過程中之摸索時間及失敗的可能性,以加速強化ERP成功導入作用。
Although many scholars attempt to introduce and build up ERP system successfully into the enterprises by proposing their researches but, due to, the lack of guidance to the whole ERP system, therefore; the enterprises can not recognize the value of ERP and have the performance judgments. Besides the dis-function of organization and the lack of operation experience, the key reason of introducing ERP un-efficiently is out of the whole ERP system guidance.
Therefore, this research permeated through the quantitative analysis and qualitative analysis technology.This research composes of two categories, the implementation map and the strategy map of a successful ERP promotion. The implementation map is constructed to identify three important information, ownerships responsibility and cause and effect; among the items of executions and categories. The implementation map defines the processes clearly. The strategy map consists of two parts, one is “the priority of category” and the other is “the properties of the value of implementation items” The former can assist enterprises to introduce various stages of ERP system in accordance with their priorities. The latter can assist enterprises to strengthen specific direction to get identical improvement.
Finally, we confirm the feasibility by cooperating with a corporation that both, the implementation map and strategy map of ERP, attribute concisely not only to resource allocation but also shorten the introducing period and decrease the failure possibility of ERP introduction and help to strength and speed up ERP to implement into a corporation.
中文摘要 i
英文摘要 ii
誌 謝 iii
表 目 錄 vi
圖 目 錄 vii
一、緒論 1
1.1 研究背景與動機 1
1.2 研究目的 1
1.3 研究流程 3
二、文獻探討 5
2.1 企業資源規劃(Enterprise Resource Planning, ERP) 5
2.2 價值觀點 5
2.2.1 價值角度 6
2.2.2 效益角度 6
2.3 滿意度觀點 7
2.4 ERP成功關鍵因素 7
2.4.1 ERP系統 8
2.4.2 ERP供應商 8
2.4.3 顧問 8
2.5 ERP導入程序 9
2.6 Kano二維品質模式 12
2.6.1 Kano的應用 14
2.6.2 Kano model的優點 15
2.7 模糊層級分析法(Fuzzy Analytic Hierarchy Process, FAHP) 15
2.7.1 源起-層級分析法(Analytic Hierarchy Process, AHP) 15
2.7.2 意涵-模糊層級分析法 17
2.8 德爾菲法(Delphi Method) 21
2.9 統計分析 21
2.9.1 信度與效度 21
2.9.2 因素分析法 22
三、研究步驟 24
3.1 研究分析流程 24
3.2 問卷設計 25
3.3 價值觀點下之Kano model 的變形 26
四、實證分析與結果 31
4.1 ERP成功推動執行架構之規劃 31
4.1.1 PDCA管理循環 31
4.1.2 ERP成功推動執行架構之構面與類別 31
4.1.3 ERP成功推動執行架構執行之項目 34
4.1.4 ERP成功推動執行架構執行項目之確定 34
4.2 ERP成功推動之執行地圖 44
4.2.1 因果關係的確立 44
4.2.2 權責歸屬的確立 45
4.2.3 ERP成功推動之執行地圖 48
4.3 Kano價值分析 51
4.4 FAHP重要度順位 55
4.5 ERP成功推動策略 63
五、個案討論 65
5.1 個案公司現況 65
5.2 導入目的及過程 65
5.3 導入成果 67
六、結論 68
6.1 研究成果 68
6.2 管理意涵 69
6.3 未來研究方向 70
參考文獻 72
附錄一、重要度問卷 79
附錄二、權責歸屬問卷 86
附錄三、Kano-value問卷 93
附錄四、FAHP問卷 105
附錄五、模糊層級分析法之計算 121
附錄六、ERP成功推動策略圖之各構面、類別及執行項目之X軸計算 127
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