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研究生:劉千萍 
研究生(外文):Chien-Ping Liu
論文名稱:職場友誼與反生產力行為關係之研究
論文名稱(外文):A Study on the Relationship between Workplace Friendship and Counterproductive Behaviors
指導教授:楊濱燦楊濱燦引用關係
指導教授(外文):Bin-Tsann Yang
學位類別:碩士
校院名稱:中國文化大學
系所名稱:國際企業管理研究所
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2009
畢業學年度:97
語文別:中文
論文頁數:78
中文關鍵詞:職場友誼反生產力行為
外文關鍵詞:work place friendshipcounterproductive behaviors
相關次數:
  • 被引用被引用:0
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  • 收藏至我的研究室書目清單書目收藏:4
我國自從加入WTO,金融國際化以及自由化的腳步隨之加快,有許多的新銀行與外商銀行加入此競爭的行列,因此金融員工現面臨國內外金融機構,整合與併購之環境影響。此整合併購之過程當中,所產生的人力重疊的現象,掀起了金融業人事精簡的風暴,而員工為了因應金融整合時代之挑戰,演變所造成的激烈的競爭是難以想像,此時員工與員工之間的友誼是否會因人事精簡的現象,影響到彼此間的情感,進而到員工正面或是負面之行為。因此,本研究將針對職場友誼,了解其可能對金融人員的反生產力行為所造成的影響進行了解。
本研究以職場友誼為自變數,反生產力行為為依變數,本研究的資料蒐集方式是採用實體問卷的方式,以金融業之全職員工為對象,共發放問卷約440份,回收420份,問卷回收率達95.45%,其中有效問卷為400份。本研究採用敘述性統計分析、Cronbachα 信度分析、皮爾森相關分析、階層迴歸分析等統計方法進行資料分析驗證。
結果發現職場友誼與反生產力行為呈顯著負相關,此部份仍需由未來研究者繼續研究來加以釐清。
Since Taiwan's accession to the WTO in 2002, the processes of globalization and liberalization have been speeding up in the financial institutions. Foreign banks and new competitors are active in the Taiwanese marketplace. The employees of financial institutions face the stresses and are influenced by the domestic and foreign banks’ acquisition and integration. This integration of the process of mergers and acquisitions, and the phenomenon of human overlapping, wave the financial industry to streamline the personnel of the storm. Staff to cope with the challenges of financial integration cause the evolution of competition is above imagination. At this time, whether the friendship between the staff and employees would be affected by the streamlining personnel phenomenon or may furthermore cause their positive or negative behavior. Therefore, this study will address friendship of the workplace and the understanding of the impacts about the financial staffs’ counterproductive behaviors.
This study uses the workplace friendship factor as independent variable, and uses the counterproductive behaviors factor as dependent variable. This study employs the investigation by questionnaire as the way of data collecting. We take the whole employees of the financial circles as our objects of investigation. The grand total provides 440 questionnaires and collected back 420 valid questionnaires, the effectiveness of this questionnaire returning rate is 95.45%. The questionnaires were analyzed by a variety of statistical methods, such as the descriptive statistics, Cronbach α reliability analysis, correlation analysis, and Hierarchical Regression Analysis in this study. The result shows that the workplace friendship factor is significantly and negatively influencink6g on the counterproductive behaviors factor. It will be interesting to explore this issue by further research.
中文摘要 iii
英文摘要 iv
誌謝辭 vi
內容目錄 vii
表目錄 ix
圖目錄 x
第一章  緒論 1
第一節  研究背景與研究動機 1
第二節  研究問題與目的 3
第三節  研究架構與假設 5
第二章  文獻探討 8
第一節  職場友誼 8
第二節  反生產力行為 16
第三章  研究方法 23
第一節  研究變項操作型定義與測量方法 23
第二節  研究樣本與資料收集 29
第三節  資料分析方法 31
第四章  資料分析結果 32
第一節  基本資料分析 32
第二節  信度與相關分析 36
第三節  職場友誼對反生產力行為之影響分析 38
第五章  結論與建議 49
第一節  結論 49
第二節  建議 54
第一章  緒論 1
第一節  研究背景與研究動機 1
第二節  研究問題與目的 3
第三節  研究架構與假設 5
第二章  文獻探討 8
第一節  職場友誼 8
第二節  反生產力行為 16
第三章  研究方法 23
第一節  研究變項操作型定義與測量方法 23
第二節  研究樣本與資料收集 29
第三節  資料分析方法 31
第四章  資料分析結果 32
第一節  基本資料分析 32
第二節  信度與相關分析 36
第三節  職場友誼對反生產力行為之影響分析 38
第五章  結論與建議 49
第一節  結論 49
第二節  建議 54
參考文獻 57
附錄 研究問卷 75
表 2- 1 職場友誼之定義彙整表 10
表 2- 2 反生產力行為之定義彙整表 18
表 3- 1 職場友誼題項 24
表 3- 2 反生產力行為題項 25
表 3- 3 問卷發放與回收情形 30
表 4- 1 樣本性別分析 32
表 4- 2 樣本婚姻狀況分析 32
表 4- 3 樣本年齡分析 33
表 4- 4 樣本工作年資分析 34
表 4- 5 樣本平均月收入分析 35
表 4- 6 各變數相關係數表 37
表 4- 7 友誼機會性與攻擊行為之多元迴歸分析表 39
表 4- 8 友誼機會性與生產偏差行為之多元迴歸分析表 40
表 4- 9 友誼機會性與蓄意破壞行為之多元迴歸分析表 41
表 4-10 友誼機會性與退縮行為之多元迴歸分析表 42
表 4-11 友誼機會性與偷竊行為之多元迴歸分析表 43
表 4-12 友誼普遍性與攻擊行為之多元迴歸分析表 44
表 4-13 友誼普遍性與攻擊行為之多元迴歸分析表 45
表 4-14 友誼普遍性與蓄意破壞行為之多元迴歸分析表 46
表 4-15 友誼普遍性與退縮行為之多元迴歸分析表 47
表 4-16 友誼普遍性與偷竊行為之多元迴歸分析表 48
表 5- 1 假設之檢定結果彙總表 50
圖 1- 1 研究架構圖 5
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林子芸 (2005)。組織政治知覺與反生產力行為關係之研究,私立中國文化大學國際企業管理研究所碩士論文。
張富婷 (2005)。心理契約與角色內行為、角色外行為、反生產力行為之關係研究,私立中國文化大學國際企業管理研究所碩士論文。

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