臺灣博碩士論文加值系統

企業在面臨快速變遷的市場壓力下，為有效提升整體供應鍊價值與快速回應顧客之需求，需要與合作廠商進行作業流程與資訊的整合，以延續目前競爭之優勢。跨組織資訊系統為企業克服組織間區域障礙，分享訊息的重要工具。跨組織資訊系統的使用除緊密的連結組織間的生產與銷售流程外，亦加強了供應鍊成員間的互動與整合，協助企業達成運籌全球市場之管理目標。本研究以跨組織資訊系統為標的，探討影響企業達成跨組織整合的相關因素。
　　本研究以資訊系統品質、組織間的影響策略為前置變數，並以信任與關係承諾為中介變數，探討影響跨組織整合的重要關鍵因素。本研究以台灣的物流產業為研究對象，採用問卷調查的方式進行實證研究。研究問卷共發放600份，回收之有效問卷共220份（有效回收率為37％）。研究結果顯示如下：
一、跨組織資訊系統的品質與影響策略對於跨組織信任具有顯著正向影響。
二、跨組織信任與關係承諾對於組織間的合作具有顯著的正向影響。
三、組織間的合作對於跨組織整合具有顯著的正向影響。
四、跨組織信任對於跨組織整合不具有直接的顯著正向影響。
本研究建議組織間應該適時導入跨組織資訊系統，增進組織間資訊交換與分享的能力；而組織間在互動的過程中，應該慎選相關影響策略，以避免造成雙方的誤解。企業也需要經常與合作廠商進行溝通，增加彼此的信任感，讓組織成員成為真正的團隊，互相支援與合作，以提升整體作業績效與競爭能力。

The rise and wide-spreading of inter-organizational information systems, such as supply-chain management systems, have changed the way of business interaction and competition. The inter-organizational information system not only provides a communication platform for information exchange but also serves as a valuable business medium to strengthen the business partnership. This research explores the underpinning driving forces that cultivate organizational trust and the relationship commitment in achieving inter-organizational process integration.
This study investigates the influence of information system quality and influential strategies on trust and relationship commitment of 220 inter-organizational information systems adopters. The findings suggest:
1.The quality of inter-organizational system and influential strategy has positive impact on organizational trust.
2.Organizational trust and relationship commitment have positive impact on inter-organizational cooperation.
3.Inter-organizational cooperation has positive impact on inter-organizational integration.
4.Organizational trust does not have direct impact on inter-organizational integration.
This research unfolds the management issues driving to relationship building and inter-organizational process integration. The findings have both theoretical and practical implications: theoretically, this research applies the trust-commitment theory to explain the process achieving inter-organizational cooperation and integration; practically, this research provides evidence that organization should endeavor to cultivate trust of business partners in order to grasp the benefits of inter-organizational information systems.

中文摘要…………………………………………………………………………Ⅰ
英文摘要…………………………………………………………………………Ⅱ
謝辭………………………………………………………………………………Ⅳ
目錄………………………………………………………………………………Ⅴ
表目錄……………………………………………………………………………Ⅶ
圖目錄……………………………………………………………………………Ⅸ

第一章　緒論……………………………………………………………………1
第一節　研究背景與動機…………………………………………………1
第二節　研究目的…………………………………………………………3
第三節　研究流程與步驟…………………………………………………4

第二章　文獻探討………………………………………………………………6
第一節　跨組織資訊系統…………………………………………………6
第二節　影響策略…………………………………………………………16
第三節　信任、承諾與合作………………………………………………22
第四節　跨組織整合………………………………………………………32

第三章　研究方法………………………………………………………………37
第一節　研究架構…………………………………………………………37
第二節　研究假說…………………………………………………………38
第三節　研究變數與操作型定義…………………………………………45
第四節　問卷設計與前測…………………………………………………51
第五節　資料分析方法……………………………………………………54

第四章　資料分析………………………………………………………………55
　　第一節　敘述性統計分析…………………………………………………55
　　第二節　測量模式分析……………………………………………………59
　　第三節　結構模式分析……………………………………………………64
　　第四節　因果關係驗證……………………………………………………67

第五章　結論與建議……………………………………………………………70
第一節　研究結論…………………………………………………………70
第二節　研究意涵…………………………………………………………71
　　第三節　研究限制…………………………………………………………73
　　第四節　未來研究方向與建議……………………………………………73

參考文獻…………………………………………………………………………74

附錄一：跨組織整合因素之衡量問卷…………………………………………84

參考文獻
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