臺灣博碩士論文加值系統

市面上產品體積不斷變小的同時， 功能卻日漸增多， 按鍵數量增多是隨之而來
的困擾。本研究旨在提昇整合按鍵使用時之辨認性， 並嘗試整合電視、DVD 及CD
三種功能之遙控器為例。根據文獻整理出介面所需之相關提示方式及群化原則，並由
市面售常見之遙控器上歸納出三種排列方式。以排列方式(十字排列、成對排列、無
規則排列)， 群化原則(封閉性、接近性、相似性)以及提示方式(文字、圖示、圖示加
文字)，由此前述之變因及水準並參照L9 直交表，設計九支遙控器樣本，並分別進行
任務及QUIS 使用者介面滿意度問卷之實驗，研究數據經由變異數分析與變因反應圖，
可獲致操作效率優化之辨認性組合為「十字排列」、「封閉性群化」以及「圖示提示」；
此外， 使用者認為較容易學習之因子為「文字加圖示」之提示因子， 而「文字」為使
用者較不滿意之提示方式。

Commercialized products are forced to downsize and accompanying with more
multiple functions. So there comes a problem: how to simplify the buttons to let
consumers identify. This study aims at improving with discernment when using
integrated buttons, and tries to provide a solution to integrate the remote control with
these three functions of TV, DVD and CD. Accordingly, we integrated modes to hint and
group rules related to the need of the interface. We generalized three types of
arrangement with common remote control on the market. (1) Cross type, paired type and
none order type. As well as (2) Grouping rules (law of closure、law of proximity、law of
similarity), and (3) Label (text、icons、text-icons), according these 3 factors and levels
to organize an L9 Orthogonal Array, We designed nine samples of remote control and
proceeded a series of experiments with satisfaction questionnaire of missions and QUSI
survey. We found that the cross type arrangement, the law of closure and graphic mode
have the greatest efficiency in recognition of remote control. Besides, consumers
consider that it is easier to learn how to use the remote control with the mode of buttons
including icons and descriptions. In addition, consumers are unsatisfied with only the
description without visual contact.

中文摘要 ............................................................................................ ii
ABSTRACT ....................................................................................... iii
誌謝 ................................................................................................... iv
第一章 前言 ....................................................................................... 2
1.1 研究背景與動機 ......................................................................... 2
1.2 研究目的 ................................................................................... 3
1.3 研究範圍與限制 ......................................................................... 4
第二章 文獻探討 ................................................................................ 7
2.1 整合型遙控器 ............................................................................ 8
2.1.1 技術進步產生的矛盾(The paradox of technology) .................. 8
2.1.2 整合型遙控器種類 ............................................................... 8
2.2 人機互動 ................................................................................. 11
2.2.1 人機互動(human-computer interaction, HCI) ........................ 11
2.2.2 使用者介面(user iterface , UI) ............................................ 11
2.2.3 使用性工程(usability engineering) ...................................... 12
2.2.4 使用者的群體刻板印象(population stereotype) .................... 13
2.2.5 相容性(compatibility) ........................................................ 13
2.3 介面設計 ................................................................................. 16
2.3.1 使用者介面設計原則 ......................................................... 16
2.3.2 心智模式 ........................................................................... 17
2.3.3 以使用者為中心的設計 ...................................................... 19
2.3.4 硬體介面設計原則 ............................................................. 20
2.3.5 現有介面的問題與限制 ...................................................... 21
2.4 辨認性 ..................................................................................... 24
2.4.1 辨認性 .............................................................................. 24
2.4.2 群化原理 ........................................................................... 25
2.5 工具方法 ................................................................................. 27
2.5.1 QUIS 使用者互動法意度問卷 .............................................. 27
vi
2.5.2 田口穩健設計法 ................................................................ 27
第三章 研究方法 .............................................................................. 30
3.1 實驗流程 ................................................................................. 31
3-1.1 樣本設計 .......................................................................... 31
3-1.2 任務設計 .......................................................................... 38
3-1.3 問卷設計 .......................................................................... 41
3-1.4 實驗方式 .......................................................................... 42
3.2 資料處理分析 .......................................................................... 48
3-2.1 田口穩健設計法 ................................................................ 48
第四章 資料分析 .............................................................................. 50
4.1 整合型按鍵實驗QUIS 使用者互動滿意度分析 .......................... 50
4.1.1 信號雜音比 ....................................................................... 50
4.1.2 QUIS 整體反應問卷統計結果 .............................................. 51
4.1.3 QUIS 介面遣詞問卷統計結果 .............................................. 53
4.2 整合型按鍵實驗使用時間績效分析 ........................................... 57
4.2.1 受測者在電視模式下時間績效統計分析 ............................. 57
4.2.2 受測者在DVD 模式下時間績效統計分析............................. 59
4.3 驗證實驗分析 .......................................................................... 64
4.3.1 QUIS 整體反應問卷驗證實驗 .............................................. 64
4.3.2 時間績效驗證實驗 ............................................................. 65
第五章 結論與建議 ........................................................................... 67
5.1 結論 ........................................................................................ 67
5.2 研究建議 ................................................................................. 70
參考文獻 ........................................................................................... 71
個人資料 ........................................................................................... 75
附錄一 研究調查問卷 ....................................................................... 77
附錄二 任務實驗過程 ....................................................................... 79
附錄三 程式編碼 .............................................................................. 87

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