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研究生:王士偉
研究生(外文):SHIH-WEI WANG
論文名稱:領導風格與成員人格特質之互動過程與績效之研究-以資訊系統開發專案觀點
論文名稱(外文):Research on the Relationship between Leadership Style and Team Personality Traits, and how they interact to affect Team Efficiency for IT Projects
指導教授:李坤清李坤清引用關係
學位類別:碩士
校院名稱:世新大學
系所名稱:資訊管理學研究所(含碩專班)
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2009
畢業學年度:97
語文別:中文
論文頁數:87
中文關鍵詞:領導風格團隊人格特質團隊互動衝突溝通團隊績效
外文關鍵詞:Leadership StyleTeam PersonalityConflictCommunicationTeam Efficacy
相關次數:
  • 被引用被引用:3
  • 點閱點閱:186
  • 評分評分:
  • 下載下載:0
  • 收藏至我的研究室書目清單書目收藏:4
本研究針對軟體專案經理及專案團隊成員進行問卷調查,探討專案經理領導風格搭配不同的專案團隊人格特質,對於團隊互動過程的影響及團隊績效之關聯性,並就調查結果與專案管理領域專家進行訪談,探討資訊系統開發專案團隊成員組成對於團隊績效達成的最佳方式。本研究之主要研究目的包括:(一)探討專案團隊人格特質與團隊效能之關係。(二)探討領導風格對於團隊人格特質與團隊互動之調節關係。(三)探討團隊互動過程與團隊效能之關係。
經分析問券結果後發現,團隊人格特質對團隊效能有顯著影響;團隊互動過程中溝通與任務衝突對於團隊效能有正向影響;關係衝突與流程衝突則對於團隊效能有負向影響,而任務衝突若處理不當,有可能增加流程衝突,進而影響團隊效能,專案經理領導風格在不同的團隊人格特質中,對於團隊互動的調節效果不一,情緒性較高之團隊,其團隊互動之負向效果最為顯著,但也最容易經領導行為調節後,增加團隊互動;外向性較高之團隊,因其次構面含有領導性特質,因此也較不易經由領導行為調節;而開放性較高之團隊本研究結果顯示其較適合由轉換型領導帶領。
本研究建議專案經理面對不同人格特質之專案團隊時,可應用不同領導風格以促進團隊溝通並減少衝突,以增加團隊績效。企業對於資訊系統開發專案團隊組成時人力資源之調派,除考量資源應有技能及專案時程外,若能進一步考量團隊人格特質與專案經理領導風格的搭配問題,並加強「衝突管理」及成員的溝通訓練,將更能創造團隊績效。
This study conducted a questionnaire survey for the software project manager and project team members to explore the leadership style of project manager and team personality traits, the process of team interaction and team performance of relevance, and interviews with experts in the field of project management on the research findings to explore the best way to achieve performance while developing the information systems project. In this study, some main purposes are as follows:
(1) to explore the relationship of the leadership style of project managers and Team Personality Traits
(2) to explore the process of team interaction (communication, conflict) with the ad hoc relationship between team performance.
(3) to explore the leadership style of project managers and members of the ad hoc combination of personality traits for team interaction (communication, conflict) with the ad hoc relationship between team performance.
The results of analysis found that team personality traits have a significant impact on team efficiency; team communication and interaction for the task conflict have a positive impact on team efficiency; the relationship conflict and process conflict have a negative impact on team efficiency. While the task conflict if not handled properly, process conflict is likely to be increased, thereby affecting team performance, project manager leadership style in different team personality traits, team interaction for the regulation of mixed results, for the higher emotional team, the team of the negative interaction the most significant effect, but also the most easily fine-tuned by the leadership of post-trip and to increase team interaction; for the higher extraversion team, containing the potential characteristics of leadership and, therefore, less effects by regulation through the leadership; and for the openness team, the result of this study shows that the team is more suitable for their transformational leadership.
摘要 I
Abstract II
目錄 IV
表目錄 V
圖目錄 VII
第壹章 緒 論 1
第一節 研究背景及動機 1
第二節 研究目的 2
第三節 研究流程 2
第貳章 文獻探討 4
第一節 資訊系統專案團隊 4
第二節 團隊效能與互動過程 7
第三節 團隊人格特質 11
第四節 團隊溝通 18
第五節 團隊衝突 19
第六節 領導風格理論 22
第七節 相關文獻綜合評論 31
第參章 研究設計 32
第一節 研究架構 32
第二節 研究假設 33
第三節 問卷設計 33
第四節 研究對象及抽樣方法 38
第五節 資料分析方法 39
第六節 專家訪談說明 39
第肆章 資料分析與研究結果 40
第一節 敘述性統計 40
第二節 信度分析 42
第三節 相關分析 43
第四節 交互作用迴歸分析 45
第五節 研究結果整理 57
第六節 開放性問題分析與專家訪談 58
第伍章 結論與建議 68
第一節 研究結果討論 68
第二節 研究貢獻與管理意涵 73
第三節 研究限制 74
第四節 未來研究方向與建議 74
參考文獻 76
附錄 研究問卷 83
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