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研究生:阮春芳
研究生(外文):Nguyen Xuan Phuong
論文名稱(外文):The Impact of Users' Perceived Threats on ERP System Success
指導教授:蕭銘雄蕭銘雄引用關係
學位類別:碩士
校院名稱:樹德科技大學
系所名稱:資訊管理研究所
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2009
畢業學年度:97
語文別:英文
論文頁數:95
外文關鍵詞:Enterprise Resource Planning (ERP)user resistanceperceived threats
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In the globalization competition, Enterprise Resource Planning (ERP) appears to be the base requirement for replacing legacy systems, simplifying and standardizing systems, improving interactions with suppliers and customers, gaining strategic advantage, or linking to global activities… However, bearing high failure rate, it is important to examine the failure factors. Users’ perceived threats have long been recorded as a serious cause of Information Systems (IS) failures. The literature review proposed that user’s perceived threats’ impact on ERP systems success may even more severe. Using the famous DeLone and McLean Information System Success Model and questionnaire email survey, this paper intends to examine the effect of perceived threats on ERP systems success. The result supports the hypotheses that users’ perceived threats may have negative effects quite equally on all the aspects of the success of ERP implementation projects, including system quality, information quality, service quality, user satisfaction and net benefits. Managers, implementers, consultants and all relevant parties may need to notice the fact and may have good prevention and solving methods.
Abstract i
Acknowledgment iii
Table of Contents iv
List of Tables vi
List of Figures vii
CHAPTER 1 Introduction 1
1.1. Research background 1
1.2. Research purpose 6
1.3. Structure of the study 6
CHAPTER 2 Literature review 8
2.1. ERP and ERP system 8
2.1.1. Definitions 8
2.1.2. Modules and historical development 9
2.1.3. ERP implementation and maintenance 12
2.2. User resistance and perceived threats 15
2.2.1. User resistance 15
2.2.2. Perceived threats 19
2.2.3. Perceived threats in IT context 30
2.3. Existing success models and the IS success model 32
CHAPTER 3 Research design and methodology 37
3.1. Research model 37
3.2. Hypotheses to be tested 40
3.3. Operationalization of research variables 41
3.4. Construct measurement 41
3.5. Questionnaire design and sample plan 42
3.6. The information of the respondents 44
3.7. Data analysis procedure 44
3.7.1. Descriptive statistics analysis 44
3.7.2. Purification and reliability of the measurement variables 45
3.7.3. Independent sample T-test and one-way ANOVA 45
3.7.4. Interrelationship between research variables 47
CHAPTER 4 Case analysis and results 48
4.1. Descriptive analysis 48
4.1.1. Data collection 48
4.1.2. Characteristics of respondents 49
4.2. Reliability tests 50
4.3. ANOVA analysis 54
4.4. Correlation analysis 55
4.5. Regression analysis 57
CHAPTER 5 Conclusions and suggestions 62
5.1. Findings and implications 62
5.2. Research limitations and further research 63
References 65
Appendix A. Questionnaire – English version 77
Appendix B. Questionnaire – Chinese version 83
Appendix C. Questionnaire – Vietnamese version 89
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