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研究生:林冠宇
研究生(外文):Kuan-Yu Lin
論文名稱:結合效用理論及時間價值導向之知識項目評價模式
論文名稱(外文):A Time-value Oriented Model for Evaluation Individual Knowledge Item
指導教授:吳昭儀吳昭儀引用關係
指導教授(外文):Chao-Yi Wu
學位類別:碩士
校院名稱:南台科技大學
系所名稱:資訊管理系
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2009
畢業學年度:97
語文別:中文
論文頁數:83
中文關鍵詞:知識評價層級分析法知識管理知識時間價值員工知識量
外文關鍵詞:Knowledge EvaluationAnalytic Hierarchical ProcessKnowledge ManagementTime Value Of KnowledgeKnowledge Capacity Of Employees
相關次數:
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  • 下載下載:41
  • 收藏至我的研究室書目清單書目收藏:3
知識資產能帶給企業競爭優勢與提升組織績效,是現代企業運作的核心資源。為了能有效的做好知識管理以發揮知識的功效,如何評估出優質的知識並有效運用,為企業創造價值與利益是重要的課題。過去文獻的研究都是針對整體企業的智慧資本或知識管理系統做評估,而非以個別的知識進行分析,因此無法讓企業去細部比較個別知識的優劣,進而讓優良的知識能投入知識螺旋模式中加速組織知識的分享及創造,以加強組織的競爭力。一般而言知識的來源可以由組織內部的員工與研發部門,或從組織外部導入。了解來源知識的價值能協助企業在知識導入上的決策判斷與做為員工能力上績效考核的參考依據。為了讓知識在採用之前能了解其價值,本研究提出了兩個知識評價模型,首先是在不考慮時間因素下採用以層級分析法為基礎之效用值導向知識評價模型,其次為結合有形資產的時間價值衰退的觀念所建構之時間價值導向的知識價值衡量模型。在知識評價模型中,本研究以效用理論來轉換知識項目之評估參數,透過層級分析法為工具來分析無形知識的價值及其對企業利益貢獻度。但由於知識的價值並非一成不變,專業技術知識可能伴隨的所生產之產品退出市場而失去其價值,為了有效掌握知識的現值以利於知識項目間得以對等比較分析,因此建立了得以將不同時間點之知識進行分析的時間價值導向知識評價模式。而透過案例廠商的實證研究發現,本研究可以有效地幫助企業評估旗下專業知識的價值,及對企業員工擁有之專業技能及特殊技術等知識的總量進行評核。藉由模型的分析與比較,將可提供知識管理者採用知識的決策依據,並使得決策者能掌握員工的知識量,便於考核績效與企業整體的知識管理與規劃。
Knowledge Property brings corporate competitive advantage, upgrading performance of organization, and is taken as the core resource for business operation. In order to manage intelligence efficiently and to bring knowledge into full play, how to evaluate high-quality intelligence, applying it effectively and create value for the corporate is a critical topic.
Most of the previous research focused on the overall corporate intellectual property evaluation and knowledge management system, instead of on individual intelligence; therefore the advantages and disadvantages of single specific knowledge cannot be compared in detail, impeding the sharing and creating of organization knowledge, as well as the improvement of the organization competitiveness.
In this research, two knowledge assessment models are proposed to understand the value of knowledge before applying it. The first is a knowledge evaluation model based on AHP without considering time factor. The other one is a model combining the concept of the depreciation of the time value in tangible assets. The utility theory is used to exchange the item parameters estimation of knowledge; through AHP, to analyze the value of intangible knowledge as well as its contribution to corporate profitability.
Because the specialized skills and knowledge can lose its value as the product fading out of the market, a time-value-oriented knowledge evaluation model, that can make analysis of knowledge at different timing, is set up.
According to the factual case study in this research, intelligence manager can make decision by analyzing and comparing with this model. As the decision makers can control the knowledge capacity of employees, performance appraisal and overall enterprise intelligence management can therefore carry out fluently.
摘要 i
英文摘要 ii
致謝 ii
目次 iv
表目錄 vi
圖目錄 vii
第一章 緒論 1
1.1研究背景與動機 1
1.2研究目的 3
1.3研究範圍與限制 4
1.4研究方法與流程 4
第二章 文獻探討 6
2.1 智慧資本(知識資產) 6
2.2 無形資產衡量 10
2.2.1 市場價值與帳面價值比(Market/Book Value) 12
2.2.2 Tobin's q值 12
2.2.3 無形資產價值法(Calculated Intangible Value, CIV) 13
2.2.4 智慧資本方程式(Intellectual Capital Equation) 13
2.2.5 知識資本價值(Knowledge Capital Value,KCV) 14
2.2.6 知識增值係數法(Value Added Intellectual Coefficient ,
VAIC) 15
2.2.7 活動基礎成本法(Activities Based Costing, ABC) 16
2.3 層級分析法(Analytic Hierarchical Process, AHP) 18
2.4 知識時間價值 21
2.4.1 知識價值的衰退 21
2.4.2 折舊計算法 22
第三章 研究方法 24
3.1 模式架構 24
3.2 數值的轉換 29
3.3 知識評價的分析 32
3.4 時間價值導向知識評價模式 34
3.4.1 知識的時間價值 35
3.4.2 知識的來源 36
3.4.3 知識效用值與時間價值轉換 37
3.4.4 進行層級分析法知識評價 40
3.5 員工知識總量評價方法 42
第四章 個案分析 44
4.1 案例公司背景資料 44
4.2 知識評價模型的權重評比 47
4.3 知識項目的計算與分析 51
4.4 時間價值導向知識評價模式分析 53
4.4.1 建立知識參數來源 53
4.4.2 知識價值評估 54
4.5 員工知識總量評價 56
第五章 結論與建議 60
5.1 結論 60
5.2 未來研究方向 62
參考文獻 63
附錄
問卷 67
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