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研究生:蔡定宇
研究生(外文):Ting-Yu Tsai
論文名稱:知識密集服務業評估準則架構之建立:以台灣證券業與工程顧問業之比較分析
論文名稱(外文):Building the Criteria Hierarchy to Evaluate Knowledge-Intensive Business Service: A Comparative Study of Securities Industry and Engineering Consultants Industry in Taiwan.
指導教授:賴賢哲賴賢哲引用關係
學位類別:碩士
校院名稱:東海大學
系所名稱:企業管理學系碩士班
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2009
畢業學年度:97
語文別:中文
論文頁數:64
中文關鍵詞:知識密集服務業工程顧問業證券業階層程序分析法(AHP)
外文關鍵詞:AHP (Analytic Hierarchy Process)KIBS (Knowledge-intensive Business Services)Securities IndustryEngineering Consultants Industry
相關次數:
  • 被引用被引用:2
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  • 下載下載:0
  • 收藏至我的研究室書目清單書目收藏:1
知識經濟時代,服務業朝知識密集型發展,知識密集服務業(KIBS)也越受重視,目前國外已有相當多學者投入這方面的研究,然而對於KIBS的定義及其包含之產業,不同學者或不同組織的看法均有差異,而台灣對於KIBS之研究則相當有限,更少有研究分析其特性。因此本研究旨在根據文獻探討提出知識服務有別於一般服務業的特性,並將其歸納為專業服務、客製化、人力素質、顧客關係管理、價值鏈和技術面等六大構面,藉由AHP法,建構知識密集服務業階層評估架構,希冀此架構能成為一套可行的一般性評估準則。
為驗證此階層評估架構,本研究選擇證券業及工程顧問業做為研究範圍,對產業內的從業人員發放問卷,由研究結果中更可看出兩產業的特性的相似及差異之處,顯示不同的產業確實會具備不同知識密集服務業特性,此則表示本研究的評估準則架構確實能作為後續知識密集服務業研究參考,也可以作為政府政策評估知識密集服務業之依據。
In the era of knowledge economy, the role of knowledge-intensive business services (KIBS) become more important. It interests more scholars are taking in studying KIBS. But the definition and characteristics of KIBS may be debatable, different scholars or organizations have different views. This study summarized the characteristics of KIBS to six dimensions (professional services, customization, human resource, and customer relationship management, value chain and technology) by literature review. Trying to build the criteria hierarchy to evaluate Knowledge-Intensive Business Service. In order to examine the feasibility of the criteria hierarchy, this study focuses on two sectors (Securities Industry and Engineering Consultants Industry) of KIBS. The results showed that different sectors of KIBS have different characteristics.
中文摘要 ………………………………………………………………… I
英文摘要 ………………………………………………………………… II
致謝 ………………………………………………………………… III
目錄 ………………………………………………………………… IV
表目錄 ………………………………………………………………… V
圖目錄 ………………………………………………………………… VI
一、 緒論…………………………………………………………… 1
1.1 研究背景與動機……………………………………………… 1
1.2 研究問題……………………………………………………… 3
1.3 研究目的……………………………………………………… 3
1.4 研究流程……………………………………………………… 3
二、 文獻探討……………………………………………………… 5
2.1 知識密集服務業……………………………………………… 5
2.2 知識密集服務業之範疇與分類……………………………… 6
2.3 知識密集服務業之特性……………………………………… 8
三、 產業背景……………………………………………………… 16
3.1 台灣的證券業………………………………………………… 16
3.2 台灣的工程顧問業…………………………………………… 18
四、 研究架構與方法……………………………………………… 20
4.1 研究架構……………………………………………………… 20
4.2 研究方法……………………………………………………… 21
4.2.1 層級程序分析法(AHP)簡介…………………………………… 21
4.2.2 AHP使用步驟………………………………………………… 23
4.2.3 AHP實施上應注意事項……………………………………… 25
4.3 研究對象與範圍……………………………………………… 25
五、 實證研究與分析……………………………………………… 27
5.1 權重評估及比較……………………………………………… 27
5.2 權重分析小結………………………………………………… 40
六、 結論…………………………………………………………… 43
6.1 結論…………………………………………………………… 43
6.2 研究限制……………………………………………………… 44
6.3 未來研究建議………………………………………………… 44
參考文獻 ………………………………………………………………… 45
附錄一 問卷…………………………………………………………… 52
壹、 中文文獻 (按筆劃遞增排序)
工業技術研究院(產業經濟與資訊服務中心),「台灣未來服務業定位之探討:知識密集服務業發展綱領」,2003
王健全,「台灣知識型服務業的發展及其推動的策略」,經社法制論叢,第29期, 1-27頁,2001
沈宏谷,「資訊產業廠商區位選擇關鍵要素與策略之研究」,國立成功大學企業管理研究所,碩士論文,2002
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林晶晶,「台灣知識密集服務業空間結構之研究」,中國文化大學地學研究所地理組,碩士論文,2003
徐小波,「台灣高附加價值知識型服務業務推動」,全球營運高峰論壇,http://www.epoch.org.tw/pdf/seminar_2003_04_01.pdf,2003
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管長青,「影響學習型組織形成之相關因素研究—以工程顧問業為例」,台灣科技大學管理研究所,碩士論文,2001
鄧振源、曾國雄,「層級分析法(AHP)的內涵特性與應用(上)」,中國統計學報,第二十七卷第六期,pp.13707-13724,1989
鄧振源、曾國雄,「層級分析法(AHP)的內涵特性與應用(下)」,中國統計學報,第二十七卷第七期,pp.13767-13786,1989
劉武雄,「台灣工程顧問業核心資源個案研究」,國立政治大學經營管理碩士學程科技管理組,碩士論文,2003
劉信宏,「以AHP模式進行人力資源管理項目之評估-以筆記型電腦業為例」,中原大學工業工程學系,碩士論文,1999

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參、 參考網址
行政院公共工程委員會,http://www.pcc.gov.tw/
行政院金融監督管理委員會,http://www.fscey.gov.tw/
臺灣證券交易所,http://www.twse.com.tw/
中華民國工程技術顧問商業同業公會,http://www.caec.org.tw/
中華民國證券商業同業公會,http://www.csa.org.tw/
OECD, http://www.oecd.org/
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