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研究生:洪美雲
研究生(外文):Mei-Yun Hung
論文名稱:從交期、品質、彈性觀點探討外包供應商之評選
論文名稱(外文):Outsourcing Vendor Evaluation Based On Quality And Delivery
指導教授:林君維林君維引用關係
指導教授(外文):Chun-Wei Lin
學位類別:碩士
校院名稱:國立雲林科技大學
系所名稱:全球運籌管理研究所碩士班
學門:商業及管理學門
學類:行銷與流通學類
論文種類:學術論文
論文出版年:2009
畢業學年度:97
語文別:中文
論文頁數:90
中文關鍵詞:類神經網路彈性品質外包交期
外文關鍵詞:neural networkflexibilityqualityoutsourcingdelivery
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台灣汽車零組件製造廠多屬中小企業,但卻能在國際間保有一定的競爭力,那是因為企業間互動合作的關係,以及專心經營自己最有價值的競爭優勢,所獲得的專業分工利益。
然而所有的企業所能獲得資源並非是豐富的,加上要應付多變產能,所以如何選擇外包供應商,成為重要議題。過去研究發現,企業與績效好的供應商合作,該企業受評於客戶的供應商評比時,亦會得到較好的評比分數。相反的,與績效差的供應商合作,其評比結果,不易獲得好評。
本研究主旨在探討如何選擇外包供應商,透過個案公司訪談及資料整理並輔以供應商評鑑稽核表並搭配個案公司KPI指標(Key Performance Indicator)作為評鑑基礎,同時利用類神經網路進行分析判定,以協助決策者評選出供應商的相對優先順序,進而解決外包產能規劃問題,達到企業永續經營目的。
經本研究驗證後發現,個案公司原使用的外包供應商,該託工入料準時率約在96.65%,加工失敗成本率約在0.92%;但本研究所挑選出的外包供應商該託工入料準時率約在100%,加工失敗成本率約在0%。由此可知經由本研究所挑選出的外包供應商績效遠比原來的外包供應商好。
Many Taiwanese car component manufacturers are mid- to small-cap companies, but they are able to maintain a certain level of competitiveness; this is because of interaction and cooperation among corporations, and the specialization benefits received from focusing on one’s most valuable competitive advantages.
However, the resources available to corporations are not abundant. In addition, to deal with variable production capacities, the selection of outsourced suppliers becomes an important issue. Past studies showed that when a corporation works with suppliers with better performance, when the corporation is rated by clients’ supplier ratings, it would also receive better scores. Conversely, working with suppliers with worse performance tends to not result in good ratings.
The purpose of this study is to explore how to select outsourced suppliers. Individual case studies of company interviews and data organization, as well as the supplier evaluation audit chart and the case company’s Key Performance Indicator (KPI) were used as the evaluation basis. At the same time, artificial neural network was used to conduct analysis and determinations in order to assist decision-makers to evaluate relative priorities of selecting suppliers, in turn resolving the planning problem of outsourced production capacities, achieving the goal of corporate sustainability.
After empirical evaluation, this study finds that the case company’s original outsourced supplier has a commissioning and inventory on-time rate of approximately 96.65%, the cost rate of failed processing is approximately 0.92%. However, the outsourced supplier selected by this study has a commissioning and inventory rate of approximately 100%, and the cost rate of failed processing is approximately 0%. Thus, it can be known that the performance of the outsourced supplier is far better than that of the original outsourced supplier.
中文摘要..................................................................................................................................i
英文摘要.................................................................................................................................ii
誌謝.........................................................................................................................................iv
目錄..........................................................................................................................................v
表目錄....................................................................................................................................viii圖目錄......................................................................................................................................ix一、緒論..................................................................................................................................1
1.1 研究背景與動機......................................................................................................1 1.2 研究目的...................................................................................................................2
1.3 研究方法...................................................................................................................2
1.4 研究流程...................................................................................................................3
二、文獻探討..........................................................................................................................5
2.1 外包............................................................................................................................7
2.1.1 外包的定義............................................................................................................7
2.1.2 外包型式..............................................................................................................10
2.1.3 外包項目..............................................................................................................11
2.1.4 外包動機..............................................................................................................12
2.2 供應商評選.............................................................................................................15
2.2.1 供應商評選準則..................................................................................................15
2.2.2 供應商評選構面..................................................................................................22
2.2.2.1 品質....................................................................................................................22
2.2.2.2 交期................................................................................................................23
2.2.2.3 彈性.................................................................................................................27
2.2.2.3.1 前置時間......................................................................................................27
2.2.2.3.2 資訊分享......................................................................................................27
2.2.2.3.3 技術能力......................................................................................................28
2.2.2.3.4 價格...............................................................................................................28
2.2.2.3.5 持續改善......................................................................................................28
2.2.3 供應商評選流程................................................................................................28
2.3 類神經網路.............................................................................................................29
2.4 徑向基函數類神經網路........................................................................................30
三、研究方法.........................................................................................................................33
3.1 資料探勘.................................................................................................................33
3.1.1 資料探勘意義......................................................................................................33
3.1.2 資料探勘功能......................................................................................................34
3.1.3 資料探勘技術應用.............................................................................................35
3.2 資料分析軟體SPSS Clementine............................................................................37
3.3 供應商評選模式............................ ........................................................................41
3.4 研究流程.................................................................................................................41
3.5 演算步驟.................................................................................................................42
3.5.1 收集資料..............................................................................................................42
3.5.2 資料前處理..........................................................................................................43
3.5.3 資料分析..............................................................................................................43
3.5.4驗證......................................................................................................................44
四、個案實證分析...............................................................................................................47
4.1 產業概述................................................................................................................47
4.1.1 全球汽車零組件市場規模...............................................................................47
4.1.2 台灣汽車零組件產業與產品分析...................................................................48
4.1.2.1台灣汽車零組件產業......................................................................................48
4.1.2.2 汽車零組件產品..............................................................................................50
4.2 個案公司簡介及問題說明...................................................................................51
4.2.1 個案公司簡介......................................................................................................51
4.2.2 個案公司與供應商關係.....................................................................................52
4.2.3 個案公司問題說明.............................................................................................56
4.3 徑向基函數網路演算............................................................................................56
4.4 個案驗證與比較.....................................................................................................59
4.4.1 候選供應商..........................................................................................................59
4.4.2 個案驗證與比較..................................................................................................59
五、結論與建議....................................................................................................................67
5.1 結論..........................................................................................................................67
5.2 建議..........................................................................................................................68
六、參考文獻........................................................................................................................69
附錄
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英文部份
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