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研究生:葉霖
研究生(外文):Lin Yeh
論文名稱:企業全球訂單管理系統之建構-以國內某電子組裝公司為例
論文名稱(外文):DEVELOPMENT OF A WORLDWIDE ORDER MANAGEMENT SYSTEM-A CASE STUDY OF AN ELECTRONIC ASSEMBLY COMPANY IN TAIWAN
指導教授:丁慶榮丁慶榮引用關係
指導教授(外文):Ching-Jung Ting
學位類別:碩士
校院名稱:元智大學
系所名稱:工業工程與管理學系
學門:工程學門
學類:工業工程學類
論文種類:學術論文
論文出版年:2009
畢業學年度:97
語文別:中文
論文頁數:94
中文關鍵詞:訂單管理系統供應鏈管理高科技產業電子商務
外文關鍵詞:order management systemsupply chain managementhigh technology industrye-commerce.
相關次數:
  • 被引用被引用:1
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隨著產業環境的變化越來越激烈,傳統的「提高生產力」與「全面提昇品質」已成為企業生存的基本條件,不再是競爭優勢,對於一個全球性企業來說,提高內部營運流程的效率,強化供應鏈上下游的鏈結強度,建立與客戶及供應商深厚的夥伴關係,成為了創造競爭優勢的重要方法。本研究的兩大研究重心分別為『導入企業全球訂單管理系統的步驟方法』與『分析全球訂單管理系統與其他作業流程相串連的作業程序整合』。隨著網路環境改善,企業為了爭取更多商機進行建置電子商務。而電子商務市場與傳統市場之交易成本相較之下有更多的優勢,可以對於採購、生產、運送、付款、服務等進行有效控制、減少營運成本、增加利潤,進而提高顧客滿意度。本研究之結果一方面可以為而企業在進行全球訂單管理系統導入之建議,另一方面透過全球訂單管理系統與其他作業流程系統的整合,帶給同業另一番新的思考模式。
"Productivity Enhancement" and "Total Quality Management" have become essential to survival with more and more complicated and dynamic market environment. How to develop competitive advantages by increasing internal operation efficiency, integrating upstream and downstream supply chain system are all critical issues for a global enterprise. This research focuses on two main objectives: develop implementation processes for "the worldwide order management system (WOMS)" and integrate "the new system with other existing systems".
To develop the implementation processes, discussions with different experts were conducted during the system analysis stage. Their feedback becomes the backbone for the worldwide order system framework. During the integration stage with other internal and external (both customers and suppliers) systems, RosettaNet PIPs are taking into account for future system extension. After the development and implementation of the WOMS, the response time for quotation is reduced to 2 to 5 minutes and the ratio that a customer’s quotation becomes an order increases by 26%. This indicates that WOMS does provide many advantages on cost and efficiency improvement comparing to the traditional operations of purchase, production, delivery, payment process and service. Also, the case company can reach a new strategy position through further system integration.
目錄 v
表目錄 vii
圖目錄 viii
第一章 緒論 1
1.1 研究背景與動機 1
1.1.1 電子代工製造產業2003年經營績效分析 2
1.1.2 全球電子代工製造產業發展趨勢 5
1.1.3 研究動機 7
1.2 研究目的與範圍 8
1.2.1 電子製造產業生產製程簡介 9
1.2.2 研究範圍及問題 10
1.3 研究架構與流程 11
第二章 文獻探討 12
2.1電子商務 12
2.1.1 電子商務模式範圍與定義 12
2.1.2 電子商務系統作業型式 15
2.2電子商務流程標準 16
2.3 訂單管理系統 19
2.3.1 訂單管理模組之階層位置 21
2.3.2 訂單管理系統所涵蓋的功能 22
2.3.3 訂單分配允諾法則 23
2.4先進生產規劃與排程系統 26
2.4.1 生產規劃排程系統之沿革 26
2.4.2 先進規劃排程系統之評選 27
2.5電子化採購系統 29
2.6現場製造執行系統 31
2.6.1 MES 系統的建置步驟 33
2.7績效衡量指標 35
2.7.1 績效評估之意義 36
2.7.2 績效指標的特徵 36
2.8 文獻回顧小結 37
第三章 研究設計 39
3.1 研究方法 39
3.2 研究對象 41
3.3 資料收集 41
3.4 系統I/O關聯圖 43
3.5 研究限制 44
第四章 個案研究 45
4.1 公司簡介 45
4.2 個案描述 51
4.3 個案分析 57
4.3.1 WOMS系統建置之目標與範圍 57
4.3.2 WOMS系統平台整合與流程 60
4.3.4 WOMS設立之關鍵績效評量指標 67
第五章 結論與建議 69
5.1 結論 69
5.2 專案導入成功之可能因素 70
5.3 後續研究建議 71
參 考 文 獻 72
附 錄 75
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