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研究生:范名亮
研究生(外文):Ming-Liang Fan
論文名稱:資訊系統使用程度:影響因素與個人績效
論文名稱(外文):Extent of System Feature Use: Its Antecedents and Individual Performance
指導教授:張國忠張國忠引用關係
指導教授(外文):Kuo-Chung Chang
學位類別:碩士
校院名稱:元智大學
系所名稱:資訊管理學系
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2009
畢業學年度:97
語文別:中文
論文頁數:105
中文關鍵詞:資訊系統導入系統使用程度個人績效使用歷史組織支持
外文關鍵詞:Information system adoptionsystem usage extentindividual performanceuse historyorganizational support
相關次數:
  • 被引用被引用:1
  • 點閱點閱:303
  • 評分評分:
  • 下載下載:2
  • 收藏至我的研究室書目清單書目收藏:0
在競爭日益激烈的商業環境中,許多企業在資訊科技基礎建設上持續投入可觀的資源,期望提升其整體商業利益與組織成員之工作績效。然而研究顯示,在企業的資訊科技投資和其商業績效之間未發現直接關聯。導入後的資訊系統未被系統使用者充分地使用是企業組織無法獲得預期效益的重要原因。換言之,提升系統使用程度是企業在導入資訊系統後所面臨的關鍵議題。過去研究多以系統中心觀點為基礎,然現今資訊系統之功能繁多,在探討系統使用程度時應依據功能中心觀點,以期能符合功能發展日益複雜的資訊系統。本研究從個人與組織兩個層面探討影響系統使用行為因素。個人個層面著重個人之使用歷史; 組織層面則放在組織支持。使用歷史由使用習慣和使用經驗組成。組織支持則由管理支持及技術支持二個面向所構成。本研究旨在探討系統使用程度之先行因素及其對個人工作績效之影響。本研究以房仲業為背景,以使用房仲業資訊管理系統之不動產經紀人員為調查對象。本文最後描述研究結果對產業實務及學術研究上的應用和意涵。
For the past two decades, corporations continuously invest in information systems in a hope to enhance business performance. However, it is not uncommon that these IS/IT fall short of fulfilling their potential. Previous researches suggested that the underlying reason is due to the low extent use of the system. Therefore, increasing users’ extent of system usage becomes essential for firms to realize the benefits from the investment in IS/IT infrastructure that have been promised. This research intends is to examine the effect of the extent of system usage on individual job performance, and the use history and the management initiatives that can affect system usage. Unlike the extant studies, this research adopt a feature-centered approach to examines the construct of system usage extent and proposes that use history and organizational support have impacts on the individual system usage extent. Results to data analysis and implications will be discussed in this article.
書名頁...................................i
論文口試委員會審定書....................ii
授權書.................................iii
中文摘要................................iv
英文摘要.................................v
誌謝....................................vi
目錄...................................vii
表目錄...................................x
圖目錄..................................xi
第一章 緒論.............................1
 第一節 議題探討.......................1
 第二節 文獻回顧.......................2
  壹 系統使用程度.....................3
  貳 使用歷史.........................4
  參 組織支持.........................4
 第三節 研究架構.......................6
  壹 使用歷史與系統使用程度...........6
  貳 組織支持與系統使用程度...........7
  參 系統使用程度與個人績效...........7
 第四節 研究方法.......................8
  壹 研究流程及步驟...................8
  貳 資料蒐集.........................9
 第五節 研究貢獻.......................9
  壹 學術貢獻.........................9
  貳 實務貢獻........................10
 第六節 結論..........................10
第二章 文獻探討........................12
 第一節 前言..........................12
 第二節 系統使用程度..................13
  壹 系統中心觀點....................15
  貳 功能中心觀點....................17
 第三節 使用歷史......................19
 第四節 組織支持......................23
 第五節 結論..........................26
第三章 研究模型和假說..................28
 第一節 前言..........................28
 第二節 使用歷史與系統使用程度........29
 第三節 組織支持與系統使用程度........31
 第四節 系統使用程度與個人績效........34
 第五節 結論..........................35
第四章 研究方法........................37
 第一節 研究流程及步驟................37
  壹 確認概念定義....................39
  貳 設計和產生問項..................41
  參 預測問項........................49
 第二節 研究設計......................52
  壹 分析單位........................52
  貳 目標樣本架構....................52
 第三節 結論..........................53
第五章 研究結果與分析..................54
 第一節 問卷樣本特徵..................54
 第二節 研究資料初步分析..............56
 第三節 構念檢驗......................60
  壹 探索性因素分析與構念信度........61
  貳 構念效度........................63
 第四節 結構模式分析與結果............66
 第五節 研究限制......................69
 第六節 結論..........................70
第六章 結論與建議......................71
 第一節 研究討論......................71
  壹 系統使用程度與個人績效之關係....71
  貳 使用歷史與系統使用程度之關係....73
  參 組織支持與系統使用程度之關係....73
 第二節 研究貢獻......................74
  壹 學術貢獻........................74
  貳 實務貢獻........................76
 第三節 未來研究方向..................78
 第四節 結論..........................79
參考文獻................................81
附錄一..................................98
附錄二..................................99
附錄三.................................100
附錄四.................................101
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