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研究生:蘇炫騫
研究生(外文):Hsuan-Chien Su
論文名稱:人員衝突對資訊系統專案成效的影響
論文名稱(外文):The Impact of Interpersonal Conflict on the IS Project Performance
指導教授:劉俞志劉俞志引用關係
指導教授(外文):Yu-Chih Liu
學位類別:碩士
校院名稱:元智大學
系所名稱:資訊管理學系
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2009
畢業學年度:97
語文別:中文
論文頁數:46
中文關鍵詞:衝突系統開發專案管理專案成功系統品質程序效能
外文關鍵詞:ConflictSystem DevelopmentProject ManagementProject SuccessSystem QualityProcess Performance
相關次數:
  • 被引用被引用:4
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  • 下載下載:8
  • 收藏至我的研究室書目清單書目收藏:2
衝突對團隊的影響已被廣泛探討,先前的研究普遍發現人員衝突對專案有負面的影響,即使透過有效的流程仍無法加以控制。然而,這些文獻只檢視衝突對專案成功的直接影響,並未考慮衝突對專案開發可能產生其它正面效益。此研究檢視衝突在軟體產品品質與專案管理做測量,並考慮專案流程為中介因子。研究調查結果顯示,衝突對產品及專案管理績效確實都有負面影響,而且無法完全地被有效的程序調解。這意味著學者及企業雇主可在專案開發前就注意避免可能之衝突的有害影響。
The impact of conflict on the team performance has been discussed widely. Previous investigation generally finds that interpersonal conflict during development IS project can only have a negative impact on project, and it cannot be controlled even through effective processes. However, the investigation merely examines impact to project success measures, but not considers possible beneficial effects on some measures of project development. This work studies the impact of conflict on the quality of the software product as well as project management measures, and on the process as a mediator of formers both. The study result finds that the impact of conflict is negative on both measures indeed and is not fully mediated by effective processes. This implies that researchers and practitioners should turn their attentions earlier in a development project to prevent the detrimental effects of conflict.
書名頁 i
論文口試委員審定書 ii
授權書 iii
中文摘要 iv
英文摘要 v
誌謝 vi
目錄 ix
表目錄 xi
圖目錄 xii
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 2
第三節 章節架構 3
第二章 文獻探討 4
第一節 衝突的定義 4
第二節 衝突的類型 5
第三節 衝突的影響 6
第四節 專案管理與績效 8
壹、專案的介紹 8
貳、專案管理 9
參、專案管理績效 10
第五節 專案過程 11
第三章 研究方法 13
第一節 研究架構 13
第二節 研究變數 13
壹、自變數 13
貳、中介變數 13
參、依變數 14
肆、控制變數 14
第三節 研究假設 16
第四節 研究對象 19
第五節 資料分析方法 20
壹、敍述統計(Descriptive statistics) 20
貳、信度分析(Reliability analysis) 20
參、效度分析(Validity analysis) 21
肆、部分最小平方法(Partial Least Square, PLS) 22
第四章 研究分析與結果 24
第一節 敘述統計 24
第二節 信度與效度的檢驗 24
第三節 中介效果檢驗 25
第四節 問卷資料分析 27
第五章 結論與未來方向 31
第一節 研究結果 31
第二節 研究貢獻 31
第三節 研究限制與未來發展 32
參考文獻 34
中文文獻:
1.李庭毓,在不同的專案特性下控制機制對專案績效之影響,靜宜大學企業管理學系碩士論文,民國89年。
2.林東清,知識管理(初版),智勝出版社,民國92年。
3.林澤民,專案成員之多樣化對軟體專案團隊績效之影響,國立中山大學資訊管理學系碩士論文,民國94年。
4.黃芳銘,結構方程模式:理論與應用,五南圖書出版股份有限公司,民國96年。
5.熊培霖、范淼、黃哲明、周祥東、陸正平,專案管理基礎知識與應用實務,社團法人中華專案管理學會 ,台北,民國95年。
6.劉振傑,專案績效影響因素之探討,國立台灣科技大學企業管理系碩士論文,民國96年。

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