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研究生:徐朝煥
研究生(外文):Chao-Huan Hsu
論文名稱:專案經理人社會智能與專案團隊互動過程對團隊溝通效能影響之研究
論文名稱(外文):A Study on the Effects of Project Manager''s Social Intelligence and Project Team Interaction Process on Team Communication Effectiveness
指導教授:李婷李婷引用關係
學位類別:碩士
校院名稱:元智大學
系所名稱:資訊管理學系
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2009
畢業學年度:97
語文別:中文
論文頁數:79
中文關鍵詞:社會智能專案團隊互動過程團隊溝通效能
外文關鍵詞:social intelligenceproject team interaction processteam communication efficiency
相關次數:
  • 被引用被引用:4
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  • 下載下載:0
  • 收藏至我的研究室書目清單書目收藏:3
本論文旨在探討專案經理人社會智能、專案團隊互動過程對團隊溝通效能之影響。在現今快速、多變的經營環境下,企業為了使組織結構更有彈性,並希望透過合作使人力資源產生出更大效用,開始大量使用「專案團隊」的工作型態,因此團隊運作的成功與否,就影響了組織的生存與發展。而在專案團隊運作的過程中,團隊溝通效能更顯出其重要性。本論文以實際參與專案運作經驗人員為抽樣對象,以問卷方式驗證本研究所提出的研究架構。本論文之主要研究結果發現:
(1)專案經理人社會智能對專案團隊互動過程中的社會支持、凝聚力和情感性衝突有顯著影響。(2)專案團隊互動過程中的社會支持、凝聚力和情感性衝突對團隊溝通效能有顯著影響。
This thesis is to study the effects of project manager’s social intelligence and project team’s interaction process on project team''s communication efficiency. Due to the fast and changeable management environment, it is necessary to make the enterprises as flexible and organized as they can. In the meantime, people use project teams to incorporate human resources to accomplish work efficiently. Therefore, whether the team operates effectively affect the success of organizations. This study adopted survey methodology and the sample was from IS/IT project team members.The study has two main conclusions:(1) project manager’s social intelligence affects the team interactiom process of social support, cohesion and relational conflict (2) project team interaction process including social support, cohesion and relational conflict significantly affect the effectiveness of team communication.
目錄
書頁名 …………………………………………………………………………………i
論文口試委員審定書…………………………………………………………………ii
授權書 ………………………………………………………………………………iii
中文摘要………………………………………………………………………………iv
英文摘要 ………………………………………………………………………………v
誌謝 …………………………………………………………………………………vi
目錄 ………………………………………………………………………………vii
表目錄………………………………………………………………………………viii
圖目錄 ………………………………………………………………………………ix
第一章、緒論 1
1.1. 研究背景與動機 1
1.2. 研究目的 2
1.3. 研究程序 2
第二章、文獻探討與理論基礎 5
2.1 社會智能 5
2.2.專案團隊互動過程 11
2.3.團隊溝通效能 37
第三章、研究方法與設計 39
3.1.研究架構 39
3.2.研究假設 40
3.3.變數定義與衡量方法 44
3.4.研究設計 49
3.5.問卷項目分析與檢測 51
第四章、研究結果與分析 54
4.1.問卷回收 54
4.2.樣本基本資料分析 55
4.3.量測模型之效度與信度檢定 57
4.4.量測假說暨結構模型檢定 60
第五章、結論與建議 64
5.1.研究結論 64
5.2.管理意涵 66
5.3.研究限制 66
5.4.建議 67
參 考 文 獻 68
附錄一 研究問卷 75
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