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研究生:鄒鴻泰
研究生(外文):Hung-Tai Tsou
論文名稱:公司間共同發展能力對電子化服務創新之影響
論文名稱(外文):The Influence of Interfirm Co-development Competency on e-Service Innovation
指導教授:陳家祥陳家祥引用關係
學位類別:博士
校院名稱:元智大學
系所名稱:管理研究所
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2008
畢業學年度:97
語文別:英文
論文頁數:96
中文關鍵詞:電子化服務創新開放式創新公司間共同發展能力夥伴一致性知識整合機制技術整合機制
外文關鍵詞:e-Service innovationOpen innovationInterfirm co-development competencyPartner matchKnowledge integration mechanismsTechnology integration mechanisms
相關次數:
  • 被引用被引用:3
  • 點閱點閱:373
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  • 下載下載:0
  • 收藏至我的研究室書目清單書目收藏:3
在快速變遷的環境下服務創新日益重要。由於企業顧客服務流程問題與資訊科技在服務管理的重要性,電子化服務創新的概念逐漸受到重視與需要。更進一步探討,創新活動對企業已變的極具挑戰性,驅使管理者利用不同的開放創新模式來維持競爭力,而組織間的合作更是符合開放創新挑戰下之一企業模式。根據此,本研究探討公司在開放創新典範下公司合作與創新活動之間的關係。而為了實行電子化服務創新,公司需要有執行廠商合作行為、實行服務創新活動以及重新建構技術平台等能力。特別是,本研究專注在公司間共同發展能力、電子化服務創新以及夥伴一致性。當中,本研究指出知識整合機制與技術整合機制在公司間共同發展能力與電子化服務創新之間具有中介效果。此外,知識整合機制、技術整合機制與夥伴一致性在公司間共同發展能力與電子化服務創新間具有干擾效果。本研究利用資源依賴理論、策略創新理論與權變理論來支持公司間共同發展能力與電子化服務創新間之關係,藉由此發展研究假設來驗證各構面之關係。本研究選擇資訊服務業與金融業之資訊部門來驗證理論模型,樣本取自中華徵信所之2007年五千大企業電子名錄,當中選擇393家金融公司與280家資訊服務公司,資訊部門之管理者為本研究之主要填答者。本研究使用PLS來分析資料,研究結果指出:1) 對資訊服務業與金融業而言,公司間共同發展能力對電子化服務創新有正向影響;2) 於金融業,知識整合機制在公司間共同發展能力對電子化服務創新間具有部分中介效果;於資訊服務業,技術整合機制在公司間共同發展能力對電子化服務創新間具有部分中介效果;3)知識整合機制、技術整合機制與夥伴一致性只在金融業干擾公司間共同發展能力對電子化服務創新之影響。此研究結果型態建議兩產業強調資訊科技公司利用公司間共同發展能力來發展電子化服務創新活動,並利用不同的整合機制型態來促進電子化服務創新活動。
Service innovations are central concerns in current fast changing environment. Due to business service processes problems and advances in information technologies (IT) in services management, an expanded conceptualization of electronic service (e-service) innovation is required. Further, innovation practices have become increasingly more challenging, driving managers to employ a different open innovation model to stay competitive. Interorganizational collaboration is one way to meet this challenge of the open innovation paradigm. Correspondingly, the present study probes the relationship between collaboration and innovation practices within open innovation paradigm. In order to implement e-service innovation, firms require capabilities to implement collaboration behaviors, to execute service innovation practices, and to reconfigure technological platforms. Particularly, we focus on interfirm co-development competency, e-service innovation, and partner match. Furthermore, we indicate that the mediating effects of knowledge integration mechanisms (KIMs) and technology integration mechanisms (TIMs) between interfirm co-development competency and e-service innovation, as well as the moderating effects of KIMs, TIMs, and partner match on the relationship between interfirm co-development competency and e-service innovation. We choose resource dependence theory (RDT), strategic innovation theory and contingency theory to support interfirm co-development competency and e-service innovation. We then argue research hypotheses to specific relationships between these constructs. A field survey of IT departments in financial and information service firms was conducted to test the theoretical model. The sample was a set of 393 financial and 280 information service firms selected from the “Top 5,000 (2007) - the Largest Corporations in Taiwan”, published by the Taiwan Credit Information Center. IT managers were used as key informants. We used partial least squares (PLS) for the data analysis. The results support the main premises of the proposed research model: 1) interfirm co-development competency has a positive influence on e-service innovation in both the financial and information service industry; 2) KIMs partially mediates the influence of interfirm co-development competency on e-service innovation in financial industry; TIMs partially mediates the influence of interfirm co-development competency on e-service innovation in information service industry; 3) KIMs, TIMs, and partner match moderate the influence of interfirm co-development competency on e-service innovation only in financial industry. The data pattern suggests that the firms in both industries emphasize interfirm co-development competency in developing e-service innovation and use different sets of integration mechanisms to enhance e-service innovation.
ABSTRACT I
LIST OF FIGURES... VI
LIST OF TABLES.... VII
CHAPTER 1. INTRODUCTION.... 1
1.1 CONCEPTUAL BACKGROUND.. 4
1.2 CONSTRUCTING AN E-SERVICE INNOVATION FRAMEWORK.... 6
CHAPTER 2. THEORETICAL MODEL AND HYPOTHESES.. 9
2.1 THEORETICAL FOUNDATIONS 13
2.1.1 Resource dependence theory.... 14
2.1.2 Strategic innovation theory... 16
2.1.3 Contingency theory... 19
2.2 SERVICE INNOVATION..... 21
2.2.1 Innovation defined... 21
2.2.2 Service innovation definitions and patterns..... 22
2.2.3 Service innovation types...... 23
2.3 E-SERVICE INNOVATION... 27
2.3.1 e-Service definition. 27
2.3.2 e-Service conceptions 28
2.3.3 e-Service features... 28
2.3.4 e-Service studies.... 29
2.3.5 Online innovation.... 30
2.4 INTERFIRM CO-DEVELOPMENT COMPETENCY...... 31
2.5 KNOWLEDGE INTEGRATION MECHANISMS 34
2.6 TECHNOLOGY INTEGRATION MECHANISMS........ 34
2.7 INTERFIRM CO-DEVELOPMENT COMPETENCY AND E-SERVICE INNOVATION........ 35
2.8 INTERFIRM CO-DEVELOPMENT COMPETENCY AND KIMS/TIMS. 37
2.9 MEDIATING EFFECTS OF KIMS AND TIMS ON E-SERVICE INNOVATION........ 39
2.10 MODERATING ROLES OF KIMS AND TIMS....... 41
2.11 MODERATING ROLE OF PARTNER MATCH........ 42
CHAPTER 3. METHODOLOGY..... 43
3.1 INSTRUMENT DEVELOPMENT. 43
3.2 MEASURES...... 45
3.3 SAMPLE AND DATA COLLECTION...... 49
CHAPTER 4. DATA ANALYSIS AND RESULTS 51
4.1 SAMPLE DEMOGRAPHICS.... 52
4.2 ASSESSMENT OF MEASUREMENT MODEL. 54
4.2.1 Construct reliability 54
4.2.2 Convergent validity and discriminant validity... 55
4.3 THE STRUCTURAL MODEL... 56
4.3.1 Results for the direct effects 56
4.3.2 Results for the mediation effects...... 59
4.3.3 Results for the moderating effects..... 61
CHAPTER 5. DISCUSSION AND CONCLUSIONS........ 65
5.1 INFLUENCE OF INTERFIRM CO-DEVELOPMENT COMPETENCY ON E-SERVICE INNOVATION 66
5.2 EFFECTS OF INTERFIRM CO-DEVELOPMENT COMPETENCY ON KIMS AND TIMS 67
5.3 MEDIATING ROLE OF KIMS AND TIMS 68
5.4 MODERATING ROLE OF KIMS AND TIMS 69
5.5 MODERATING ROLE OF PARTNER MATCH 70
CHAPTER 6. CONTRIBUTIONS AND IMPLICATIONS.... 71
6.1 RESEARCH CONTRIBUTIONS. 71
6.2 IMPLICATIONS FOR RESEARCH....... 72
6.3 IMPLICATIONS FOR PRACTICES...... 75
6.4 LIMITATIONS AND FUTURE RESEARCH. 77
REFERENCES........ 80

LIST OF FIGURES
Figure 1: Innovation model: a general research framework 9
Figure 2: Theoretical model 13
Figure 3: PLS results for direct effects (Financial firms)57
Figure 4: PLS results for direct effects (Information service firms) 58

LIST OF TABLES
Table 1: The concept of strategic innovation in the literature 18
Table 2: Summary of theoretical arguments underpinning the expected relationships 21
Table 3: Service innovation patterns 23
Table 4: Typologies of service innovation 26
Table 5: e-Service features 29
Table 6: Operational definitions of observed variables 47
Table 7: Responding company demographics 53
Table 8: Measurement properties 54
Table 9: Mean, SD, correlations, and AVE (n = 118, Financial firms) 55
Table 10: Mean, SD, correlations, and AVE (n = 109, Information service firms) 56
Table 11: Standardized path coefficients 58
Table 12: PLS results for mediation effects (Financial firms) 60
Table 13: PLS results for mediation effects (Information service firms) 61
Table 14: SEM results for moderation effects (Financial firms) 63
Table 15: SEM results for moderation effects (Information service firms) 64
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