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研究生:周宜龍
研究生(外文):Yi-Lung Chou
論文名稱:自我效能、環境不確定性知覺與部屬效能:鼓舞與仁慈領導之調節
論文名稱(外文):Self-efficacy、perceived environmental uncertainty and employee effectiveness: moderation of superviosr’s inspiration and benevolent leadership
指導教授:周麗芳周麗芳引用關係
指導教授(外文):Li-Fang Chou
學位類別:碩士
校院名稱:元智大學
系所名稱:管理研究所
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2009
畢業學年度:97
語文別:中文
論文頁數:75
中文關鍵詞:自我效能環境不確定性知覺員工效能家長式領轉換型領導
外文關鍵詞:Self-efficacyperceived environmental uncertaintyMotivational inspirationBenevolent leadership
相關次數:
  • 被引用被引用:7
  • 點閱點閱:264
  • 評分評分:
  • 下載下載:8
  • 收藏至我的研究室書目清單書目收藏:0
近年來,自我效能與環境不確定性知覺對員工效能的影響,深受研究者的關注。因此,本研究探討在這一波金融風暴之下,壽險人員之自我效能與環境不確定知覺,對其工作績效(首年度新契約保費FYP、首年度新契約承攬件數)與工作滿意的影響;此外,進一步探討主管展現的動機鼓舞與工作相關仁慈領導在上述關係中的調節作用。以北台灣保險公司及經紀人公司、從事保險業務滿六個月以上的業務人員為研究對象,共計發出400 份業務人員問卷,回收有效問卷282 份,回收率為67.5%。研究發現:

一、自我效能愈高者,其業務客觀績效與工作滿意愈好。
二、環境不確定性知覺愈高,工作滿意越低;但對業務績效沒有顯著影響。
三、動機鼓舞對環境不確定性知覺與首期保單件數具有正向調節效果。但是,在自我效能與員工效能間關係, 沒有顯著的調節作用。
四、工作相關之仁慈領導對自我效能與員工效能具有正向調節作用效果,主要作用在客觀業務績效上。
五、同四,工作相關之仁慈領導對環境不確定性知覺與員工效能間負向關係,亦具有緩衝的正向調節效果;但在工作滿意方面並沒有顯著的調節效果。

根據研究結果,本研究針對實務應用及未來研究提出相關具體之建議與作法,提供研究機構單位主管做為人力資源發展與管理的實務運用、後續研究人員,以及與本研究機構同質之組織參考。

關鍵字:自我效能、環境不確定性知覺、員工效能、家長式領導、轉換型領導
The impacts of self-efficacy and perceived environmental uncertainty on the effectiveness attracted researchers recently. Under the financial turmoil, this study explored how the self-efficacy and perceived environmental uncertainty influence job performance and satification. Then this study explore further the moderation of supervisor’s motivational inspiration and job-related benevolent leadership.. A sample with 270 salesperson from 10 Taiwan''s insurance companies or brokers is analyzed and the results show:

1. Self-efficacy had positive influence significantly on
the job performance (such as First Year Premium, Cases
of new business) and job satisfaction.
2. Perceived environmental uncertainty did influence
negatively on job satisfaction lower; but not the job
performance.
3. Supervisor’s motivational inspiration had positive
moderation on the relationship between the perceived
environmental uncertainty and Cases of
4. Supervisor’s job-related benevolent leadership
moderated positively the relationship of self-efficacy
and job performanced (both First Year Premium and cases
of new business)
5. With 4, job-related benevolent leadership also had
positive moderation on the relationship between
perceived environmental uncertainty and job performanced
(both First Year
Premium and cases of new business)

Finally, discussed the finding and limitation were discussed. In addition, based on the findings, this study proposed future research direction for follow up studies and provide some practical idea for human resources development and management.

Keyword : Self-efficacy、perceived environmental uncertainty、Motivational inspiration、Benevolent leadership
書 名 頁 i
論文口試委員審定書 ii
授 權 書 iii
中文摘要 iv
英文摘要 v
誌 謝 vi
目 錄 vii
表 目 錄 viii
圖 目 錄 ix
第一章 緒 論 1
第一節 研究背景 1
第二節 研究動機 2
第三節 研究目的 4
第二章 文獻探討 5
第一節 員工之效能 5
第二節 自我效能與員工效能 7
第三節 環境不確定性知覺與員工效能 12
第四節 領導行為的調節效果 17
第三章 研究方法 32
第一節 研究架構 32
第二節 研究樣本 33
第三節 研究工具與變項操作 35
第四節 統計分析 39
第四章 研究結果 41
第一節 研究變項之相關分析 41
第二節 自我效能與環境不確定性知覺對員工效能之分析 44
第三節 主管領導的調節效果 45
第五章 結論與建議 53
第一節 研究結果與討論 53
第二節 研究的限制與未來方向 58
第三節 管理實務上的意涵 59
參考文獻 63
附錄一 71
附錄二
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