臺灣博碩士論文加值系統

根據Clemmer (1992) 、Kearney (1992)、Wright (1993)、Fisher (1994)、Gatchalian (1997)等學者的研究指出，TQM實際效益或成功比率大約僅介於20到35﹪而已。ISO 9000品質保證系統，是目前全球各行各業實行全面品質管理(Total Quality Management-TQM)實務中使用最為普遍的工具。ISO 9000品質保證系統標準鼓勵以「過程導向」來發展、實施和改善品質管理系統的有效性，以符合顧客要求來增加顧客滿意。 Themistocleous et al. (2004) 主張透過企業流程以及資訊系統的整合，對供應鏈管理的改善非常重要。無線射頻自動識別系統－Radio Frequency Identification（RFID）技術就是整合企業的流程與資訊系統，可以改善廠商在內部物流與外部整合供應鏈管理作業(Keskilammi et al., 2003)。
本研究目的，主要藉由RFID技術的導入，建構ISO 9000品質保證系統需求資訊，以期望達到以下目的：
（1）確認RFID技術能夠與ISO 9000品質保證系統整合
（2）RFID技術應用可以提升ISO 9000品質保證系統之有效性
本研究方法，經由文獻探討瞭解RFID技術目前所可以解決的問題，再經由專家訪談－ISO稽核人員瞭解到實務上企業在執行ISO9000時常發生的問題，再運用RFID技術目前所能解決問題的技術去解決執行ISO9000所遭遇到的問題。最後本研究發現，RFID技術可以協助ISO9000品質保證系統解決以下問題：(1)複雜的文件處理；(2)追蹤原物料的來源；(3)追蹤生產流程；(4)辨別人員、生產設備及產品是否符合標準。

According to Clemmer (1992), Kearney (1992), Wright (1993), Fisher (1994), and Gatchalian (1997), summarize the proportion of successes in TQM implementation is only within the range of 20 to 35 percent of those who initiated the practice. ISO 9000 quality insurance system would be the most popular tool for Total Quality Management (TQM) practice. It is encouraged being process-orientation to be implemented, developed, and improved effectiveness of the quality management system, in order to ensure that customer requirements are determined and met with the aim of enhancing customer satisfaction. Themistocleous et al. (2004) proposed that the integration of business processes and information system is very important for improvement of supply chain management. Radio Frequency Identification （RFID）technique is always doing that to improve operations in logistics and integration of supply chain management .(Keskilammi et al., 2003)。
The research expects to ensure that combine RFID technology with ISO 9000 quality insurance system and application of RFID technology could promote the effectiveness of ISO 9000 quality insurance system.
The research through literature review to understand that how to use RFID technology to solve problems. Then the research through expert interview to understand what do frequently questions on the audit practice happened and how to use RFID technology to solve. Finally the research finds RFID technology can help the ISO9000 quality assurance system to solve the some problems: (1) Complex document processing; (2) Tracking the source of raw materials; (3) Tracking the production process; (4) To identify personnel, and see if production equipment and product have achieved standard.

Chapter 1 Introduction ..............................1
1.1 Background and Motivation .......................1
1.2 Objectives.......................................2
1.3 Research Procedure...............................3
Chapter 2 Literature Review..........................4
2.1 Radio Frequency Identification (RFID)……........4
2.1.1 What is RFID..................................4
2.1.2 Application of RFID…………………............6
2.2 Total Quality Management (TQM)..................9
2.2.1 ISO9001.......................................11
2.2.2 The Obstacles in TQM.........................14
Chapter 3 Methodology ........................................21
3.1 Research Design..............................................21
3.1.1 Expert interview……………………………………21
3.2 Data Collection .........................................22
3.3 Research Framework ..............................23
Chapter 4 Data Analysis and Discussion..............24
4.1 Quality management system.......................24
4.2 Management responsibility......................27
4.3 Resource management............................31
4.4 Product realization…........................34
4.5 Measurement, analysis and improvement............39
Chapter 5 Conclusion and suggestions.................43
References...........................................44
Appendix………………………………………………………56

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