跳到主要內容

臺灣博碩士論文加值系統

(44.211.117.197) 您好!臺灣時間:2024/05/23 11:39
字體大小: 字級放大   字級縮小   預設字形  
回查詢結果 :::

詳目顯示

: 
twitterline
研究生:柯麗怡
研究生(外文):Ke LI-I
論文名稱:國際觀光旅館採購主管專業職能之研究
論文名稱(外文):A Study on the Professional Competence of Procurement Supervisor in International Hotels.
指導教授:李青松李青松引用關係
指導教授(外文):Lee, Ching-Sung
學位類別:碩士
校院名稱:輔仁大學
系所名稱:餐旅管理學系碩士班
學門:民生學門
學類:餐旅服務學類
論文種類:學術論文
論文出版年:2010
畢業學年度:98
語文別:中文
論文頁數:98
中文關鍵詞:採購管理專業能力模糊德菲法分析層級程序法
外文關鍵詞:procurement managementcompetenceFuzzy Delphi MethodAnalytic Hierarchy Process (AHP)
相關次數:
  • 被引用被引用:12
  • 點閱點閱:871
  • 評分評分:
  • 下載下載:153
  • 收藏至我的研究室書目清單書目收藏:1
隨著服務產業於全球經濟重要性的提升,餐旅產業必須面對現在與未來的全球化、科技化與市場改變所帶來的產業競爭,為維持公司的市場競爭優勢,能創造出競爭優勢的是蘊藏在企業內的人力資源價值,而「採購」對企業創造的利潤具有不可忽視的直接影響,採購人員所擁有的專業能力,是企業創造績效的核心能力,因此採購專業職能的提升,近年來特別受到企業的格外重視。本研究建立國際觀光旅館採購主管應具備之專業職能,分析國際觀光旅館採購主管專業能力之權重體系,了解採購主管專業能力的具備程度,以驗證本研究專業能力的實用性。
本研究運用訪談法進行專業能力初稿之建構,然後採用模糊德菲法(Fuzzy Delphi Method)進行專家問卷調查,並運用分析層級程序法(AHP)進行專業能力領域權重分析,以確認各能力領域之相對權重。藉由權重分析後發現一般性專業能力重要性大於技術性專業能力,分別以「問題解決能力」與「採購管理能力」為國際觀光旅館採購主管最重視之專業領域。本研究結果可提供相關業者、政府及教育部門對於國際觀光旅館採購主管進行人力資源培育與運用時之參考使用。
Service industries have become increasingly important in the global economy. Restaurant and hotel industries have to face industrial competitions because of globalization, technology and market changes. In order to maintain the competitive advantage of an enterprise, the value of an enterprise's human resources must be created and explored. Procurement, which directly affects profits, not can be ignored. The professional competence of procurement staff members is the key to creating the performance of an enterprise. Therefore, inrecent years, upgrading procurement competence. To examine the practicality of this study, this study sets up the professional competence of a procurement supervisor in international tourist hotels, and analyzes the ratio of the professional competence of the procurement supervisor in international tourist hotels, but also realizes the level of professional competence for a procurement supervisor.
This study limit uses interviews to construct our draft professional competence draft, and then uses the Fuzzy Delphi Method to process an expert survey, and in addition by using Analytic Hierarchy Process (AHP) determined the ratio analysis of professional competence. According to the analysis of the ratio, technical expertise is more important than general expertise. The competence of problem solution and procurement management is taken seriously by the procurement supervisor in international tourist hotels. The results of this study can provide a source for enterprises, governments and education sectors to consult and use as they plan to process, cultivate and use human resources for a procurement supervisor in international tourist hotels.
目錄
第一章 緒論………………………………………………...…….…........1
第一節 研究背景與動機......................................................................................1
第二節 研究目的..................................................................................................3
第三節 名詞釋意..................................................................................................5
第四節 研究流程.............................................. ...................................................9
第二章 文獻探討…………………………………………………..........11
第一節 國際觀光旅館組織結構分析................................................................11
第二節 國際觀光旅館採購部門之探討............................................................21
第三節 專業職能之探討....................................................................................29
第三章 研究設計與實施……………………....………………....…......35
第一節 研究方法................................................................................................35
第二節 研究工具................................................................................................41
第三節 資料分析................................................................................................51
第四章 研究分析與結果……………………....………………....…......53
第一節 採購主管專業能力分析........................................................................53
第二節 採購主管專業能力權重體系比較........................................................61
第三節 本國採購主管具備專業能力驗證分析................................................67
第五章 結論與建議……………………………………………………..69
第一節 結論........................................................................................................69
第二節 建議……................................................................................................73
第三節 研究限制................................................................................................75
參考文獻………………………………………………....…....................77
附錄一 第一階段論文研究問卷………………….……….....................83
附錄二 第二階段論文研究問卷…………….…………….....................89
附錄三 實證分析論文研究問卷…………….…………….....................97
中文文獻
丁振國(2007)。採購管理實務。台北:麥可國際出版有限公司。
尹章華(2001)。旅館餐飲法律實務。台北:永然文化出版股份有限公司。
王怡晶(2007)。供應鏈管理於餐飲服務之應用。食品工業專題報題,39(9),1-4。
王瑤芬、洪久賢(2008)。圓夢-國際觀光旅館餐飲部門高階主管之職涯發展。餐飲暨家政學刊,5(2),139-162。
王麗菱(2001)。國際觀光旅館餐飲外場工作人員應具備專業能力之分析研究。國立師範大學家政教育系研究所博士論文。
交通部觀光局部(2009)。台灣地區觀光旅館家數及房間數統計總表。台北市:交通部。
余慶華(2008)。現代精緻旅館經營管理-理論與實務。台北﹕揚智文化。
呂永祥(2001)。旅館管理(上冊)。台北:桂魯有限公司
李一民(2003)。餐旅管理會計。台北﹕品度出版公司。
李青松,林玟廷(2003)。國際觀光旅館客務部管理人員專業能力之研究。中華家政學刊,33,57-72。
林玥秀、李一民(2000)。餐館與旅館管理。台北國立空中大學。
林萬登(2008)。飯店與住宿產業管理。台北﹕桂魯有限公司。
政府採購法令彙編。採購人員倫理準則。政府採購法第一百十二條。中華民國八十八年五月二十七日施行。
洪久賢(1999)。國際觀光旅館外場餐飲服務人員專業知能之分析研究。行政院國家科學委員會專題研究計劃成果報告NSC88-2516-S-003-004。
洪締程(2005)。餐飲會計與內控。台北﹕五南圖書出版有限公司。
翁田山(2005)。品質與採購管理。企業職場專欄-活用品質知識,17,56-64。
康耀鉎(1997)。餐飲採購管理。台北﹕品度出版公司。
張麗英(2003)。旅館暨餐飲業人力資源管理。台北﹕揚智文化。
許振邦(2007)。採購與供應商管理。台北﹕智勝書局。
陳文光(1998)。人事考核手冊-制度設計與運用。台北:台華工商圖書出版公司。
陳堯帝(1995) 。餐飲採購。台北﹕揚智文化。
黃振良(2008)。觀光旅館業/餐飲服務業人力資源管理。台北﹕桂魯有限公司。
嵨津司 (1988)。採購管理之進行方法。台北﹕臺華工商圖書出版公司。
嵨津司 (2001)。採購管理。台北﹕書泉出版社。
劉桂芬(1998)。旅館人力資源管理。台北﹕揚智文化。
蕭靜雅、蕭雅美(2007)。國際觀光旅館對於餐旅管理學生專業能力滿意度之研究-以大專院校為例。北台灣學報,30,135-150。
薛明敏(1997)。餐飲採購。台北﹕明敏餐旅管理顧問有限公司。


英文文獻
Agut S., & Grau R.(2002). Managerial competency needs and training requests:The case of Spanish tourist industry. Human Resource Development Quarterly, 13(1), 31-51.
Agut S., Grau, R., & Peiro, J.M.(2003). Competency needs among managers from Spanish hotels and restaurants and their training demands. International Journal of Hospitality Management, 22, 281-295.
Blancero, D., Boroski, J., & Dyer, L.(1996). Key competencies for a transformed human resource organization: Results of a field study. Human Resource Management, 35(3), 383-403.
Boyatzis, R.E.(1982). The Competance Manager. A Model dor Effective Performance, New York:John Wiley & Sons.
Brophy, M., & Kiely, T. (2002).Competencies: A New Sector. Journal of European Industrial Training.26(2/3/4),165-176.
Burgoyne,J G..(1993). The Competence Movement Issues.Stakeholders and Prospects.Personnel Review, 22(6), 6-13.
Chisholm, M. E., & Ely, D.P.(1976). Media Personal in Education a Competency Approach. New Jes:Pretice-Hall.
Cizel, B,. Anafarta, N., & Sarvan, F.(2007). An Analysis of Managerial Competency Needs in the Tourism Sector:The Case of Turkey. Tourism Review,62(2),14-22.
Dalkey, N. C.(1969). TheDdelphi Method:An Experimental Study of Group Opinion. CA:Rand.
Dimmock, K., Breen, H., & Walo, M.(2003). Management competencies: An Australian assessment of tourism and hospitality students. Journal of Australian and New Zealand Academy of Management, 9(1), 12-26.
Drucker, P. F. (1974). Management:Tasks, Responsibilities, Practices. NY: Harper & Row.
Drucker, P. F.(1989). The Practice of Management. Oxford: Heinemann Professional.
Dubois, D. D.(1993). Competency-based Performance Improvement: A Strategy for Organizaional Change. MA:HRD Press.
Fletcher,S.(1992). NVQS,Standards and Competence:A Practice Guide for Employers,Management and Trainer,Landon:Kogan Page.
Hayes, J. L.(1979). A new look at managerial competence:the AMA model of worthy performance, Management Review, 68(11), 2-3.
Heinritz, S.F. and Farrel, P. V.(1981). Purchasing Principle and Applications.
Hoffmann, T. (1999). The meanings of competency. Journal of European Industrial, 23(6), 275-285.
Hsieh, L. F., Lin, L. H., & Lin, Y.Y.(2008). A service measurement architecture for hot spring hotels in Taiwan. Tourism Management, 29, 429-438.
Jauhari, V. (2006). Competencies for a career in the hospitality industry an Indian perspective. International Journal of Contemporary Hospitality Management, 18(2),123-134.
Katz, R. L., (1974).Skills of an effective administrator.Harvard Business Review, 52(5), 90-102.
Kay, C., & Moncarz, E, (2007). Lodging management success:Personal antecedents achievement, KSAs and situational influencers. International Journa of Hospitality Management, 26, 33-48.l
Kay, C., & Russette, J. (2000). Hospitality-Management Competencies:Identifying Manager’s Essential Skills. Cornell Hotel and Restaurant Administration Quarterly, 41(2), 63.
Krogh, G V. and Roots, J.(1995). A perspective in knowledge. Competence and strategy.Personnel Review, 24(3), 56-76.
Ledford, G. E., Jr.(1995). Paying for the skill,knowledge,and competencies of knowledge workers. Compensation and Benefits Review, 27(4), 55-62.
Mahoney, T. A., Jerdee, T. H., & Carroll, S. J. (1965). The Job of Management. Industrial Relations, 4(2),97-110.
Martin G., & Staines, H.(1994). Managerial competences in small firms. Journal of Management Development, 13(7), 23-34.
Mattewman, J.(1996). Trends and development in the use of competency framework. Competency, 4(1), 2-11.
Mayo, C. R., & Thomas-Haysbert, C. (2005). Essential competencies needed by hospitality and tourism management graduates as determined by industry professionals and hospitality educators. Thr Consortium Journal of Hospitality & Tourisum, 9(2), 5-17.
Mc Clelland, D. C.(1973). Testing for competence rather than for intelligence.American Psychologist,1-24.
Michael M. Coltman, Martin G. Jagels.(2001). Hospitality Management Accounting 7th ed. N.J.:J.Wiley.
Mirabile, R. J.(1997) Implementation Planning:Key to Successful Competecny Strategies.Human Resources Professional, 19(4),19-23.
Parry, B.S.(1998). Just what is a competency. Training, 58-64.
Robbins, S. P. (1994). Management. NJ: Prentice-Hall.
Ruddy, J.(1989). Career development of hotel managers in Hong Kong. Inerational Journal. J. Hospitality Management, 8(3), 215-225.
Saaty, T. L. (1980). The Analytic Hierarchy Process. New York:McGraw Hill.
Saaty, T.L. (1994). How to make a decision: The analytic hierarchy process. Interfaces, 24(6),19-43.
Siu, V. (1998). Management by Competencies – A Study on the Managerial Competencies of Hotel Middle Managers in Hong Kong. International Journal of Hospitality Management,17,253-273.
Spencer, Jr. L., M and Spencer, S. M.(1993). Competence at Work:Models for Superior Performance. New York: Wiley.
Stout, B. L., & Smith J.B. (1986).Competence ar Work: Models for Superior Performance. NY: Wiley.
Thurow, L. C.(2003). Fortune Favors the Bold: What We Must Do to Build a New and Lasting Global Prosperity. New York: Collins Business.
Van der Vorst, J.G.A.J.(2006). Performance measurement in agri-food supply-chains networks. In: Ondersteijn, C. J. M., Wijnands, J. H. M., Huirne, R. B., and van Kooten, O. eds. Quantifying the agri-food supply chain Springer,Netherlands, 13-24.
Woodruffe, C.(1991). Competent by any other name. Personnel Management, 23(9), 30-33.
QRCODE
 
 
 
 
 
                                                                                                                                                                                                                                                                                                                                                                                                               
第一頁 上一頁 下一頁 最後一頁 top