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研究生:吳翊平
研究生(外文):Yi-Ping Wu
論文名稱:知識多樣性及成員專業度對專案績效的影響:以共享知識為調節變數
論文名稱(外文):Knowledge Diversity and Expertise of Staff on Project Performance:The Moderating Role of Shared Knowledge
指導教授:鄭毅萍鄭毅萍引用關係
指導教授(外文):Yih-Ping Cheng
學位類別:碩士
校院名稱:銘傳大學
系所名稱:資訊管理學系碩士班
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2010
畢業學年度:98
語文別:中文
論文頁數:70
中文關鍵詞:專案績效成員專業度知識多樣性共享知識
外文關鍵詞:Expertise of StaffKnowledge DiversityProject PerformanceShared Knowledge
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在企業開發或導入系統時,經常會組成專案團隊,由資訊部門及其他使用者部門,一起參與導入及開發的活動,藉由跨部門的不同專業人員,集思廣益、互助互信,期能共同解決系統開發時的問題,達成專案的任務。因此,專案團隊成員的組成因素、能力及之間的互動行為,將會是影響專案績效的重要因素,也是本研究的主要探討標的。

本研究整理過去有關知識多樣性、成員專業度和共享知識的文獻,探討知識多樣性、成員專業度和共享知識對專案績效的影響,並將共享知識分為相互瞭解、專案目標和作業目標,探討在不同共享知識下,知識多樣性和成員專業度對專案績效的影響,並以資訊系統的專案經理為對象,收集實證資料,以統計分析方法驗證研究假說。

研究結果發現,成員專業度會對專案績效有負向相關;共享知識則對專案績效有正向相關;成員專業度受到共享知識的影響,將可減少成員專業度對專案績效的負向相關,在專案中,不同程度的共享知識在專案績效上也會有明顯的差異。
During the company development and system implementation, people in IS department and users are usually involved into the development of information system. Through staffs from various functions, companies expect to make use of their ability and professional skills to solve the problem to the system development. Therefore, the purpose of this study is to investigate the importance of the composition, ability, and interaction to the project team, and whether they would rather affect the project performance or not.

In this study, we collected knowledge diversity, expertise of staff, and literatures of shared knowledge. This study here is to explore how knowledge diversity, expertise of staff and shared knowledge influence the project performance, and takes shared knowledge into mutual understanding, project goals and operational objectives to explore that under the different levels of shared knowledge, how knowledge diversity and expertise of staff influence the project performance. We collected data from project managers in information system industry, and verified the hypotheses by statistical analysis.

The results exhibit that the expertise of staff will decrease the project performance, shared knowledge is positively related to performance on the project, and shared knowledge would positively moderate the relationship between expertise of staff and the project performance. In the projects, different levels of shared knowledge in project performance will also show significant differences.
目錄
摘要 I
ABSTRACT II
誌謝 IV
目錄 V
圖目錄 VII
表目錄 VIII
第壹章 緒論 1
第一節 研究背景和動機 1
第二節 研究目的及問題 2
第三節 研究流程 3
第貳章 文獻探討 5
第一節 專案和專案績效 5
第二節 知識多樣性與專案績效 7
第三節 成員專業度與專案績效 9
第四節 共享知識與專案績效 10
第参章 研究架構與研究假說 12
第一節 研究架構 12
第二節 研究假說 12
第肆章 研究方法 17
第一節 研究對象 17
第二節 變數定義 17
第三節 問卷設計 18
第四節 資料收集方式 23
第五節 資料分析方式 24
第伍章 資料分析與討論 25
第一節 基本資料分析 25
第二節 效度與信度分析 28
第三節 相關分析 33
第四節 修正變數名稱後的假說 35
第五節 研究假說檢定 36
第陸章 結論與建議 49
第一節 研究結論 49
第二節 理論與實務意涵 50
第三節 研究限制與建議 51
參考文獻 53
附錄 57

圖目錄
圖1-1研究流程圖 4
圖3-1研究架構圖 12

表目錄
表2-1專案績效衡量標準 6
表4-1問卷內容及問卷來源 18
表4-2知識多樣性衡量構念 19
表4-3成員專業度衡量構念 19
表4-4共享的知識衡量構念 20
表4-5專案績效衡量構念 22
表5-1問卷回收統計 25
表5-2專案基本資料 26
表5-3個人基本資料 27
表5-4知識多樣性及成員專業度因素分析 29
表5-5知識多樣性及成員專業度信度分析 29
表5-6共享知識因素分析 30
表5-7共享知識信度分析 31
表5-8專案績效因素分析 32
表5-9專案績效信度分析 33
表5-10各變項之描述性統計 34
表5-11各構念的相關係數表 34
表5-12研究假說彙整表 35
表5-13迴歸分析彙整表 39
表5-14迴歸分析彙整表 40
表5-15相互瞭解變異數分析結果 41
表5-16專案目標變異數分析結果 41
表5-17作業目標變異數分析結果 41
表5-18相互瞭解的變異數分析表 42
表5-19專案目標的變異數分析表 42
表5-20作業目標的變異數分析表 43
表5-21變異數分析彙整(平均數) 44
表5-22變異數分析彙整(上下各30%) 45
表5-23假說檢定彙總表 47
中文部分:
1.吳明隆 SPSS統計應用學習實務, (3 ed.) 知城數位科技股份有限公司, 台北市, 2006.
2.姜文閔 經驗與教育 五南圖書出版公司, 台北, 1998.

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