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研究生:吳珊珊
研究生(外文):Shan-Shan Wu
論文名稱:從批判觀點看組織變革對員工滿意度的影響:以M 公司為例
論文名稱(外文):The Influence of Employees'' Satisfaction after Organizational Change Based on the Critical Perspective: A Case of Company M
指導教授:巫亮全巫亮全引用關係
學位類別:碩士
校院名稱:國立中興大學
系所名稱:科技管理研究所
學門:商業及管理學門
學類:其他商業及管理學類
論文種類:學術論文
論文出版年:2010
畢業學年度:98
語文別:英文
論文頁數:37
中文關鍵詞:員工滿意度組織變革批判觀點
外文關鍵詞:Employee satisfactionOrganizational changeCritical perspective
相關次數:
  • 被引用被引用:1
  • 點閱點閱:175
  • 評分評分:
  • 下載下載:0
  • 收藏至我的研究室書目清單書目收藏:1
員工滿意度一直被視為是構成企業成敗的其中一個因子,對企業而言重視其影響性是必要的。我們對一個經歷組織變革的企業(M 公司)進行個案研究並採取深入訪談的方式,目的為探討組織經歷改革之後對員工滿意度所帶來的影響。為了瞭解來自不同階層、不同身分的員工對於公司組織變革的想法,接受我們訪談的對象包括了高階管理者、基層員工、在職員工以及離職員工;五位受訪者當中有兩位是已離職的,其中一位是年資很高的經理人,而另一位則是基層員工。
除此之外,根據瞭解,當公司實施改革的第一年便有半數以上的工程師紛紛離職,因此,瞭解組織變革對公司帶來的影響是有其必要性的。
此研究是根據受訪者的訪談結果呈現出事實的原貌,並更進一步地找出影響員工不滿的來源;而我們發現「薪資」、「工作壓力」與「升遷」是其主要原因。本研究最後以批判理論的觀點去看待與解釋此個案,並且以學術的角度給予建議,期盼能對各產業之管理意涵帶來助益。


中文摘要....................................................................................................................... i
Abstract ....................................................................................................................... ii
Content .......................................................................................................................iii
List of Table ................................................................................................................ v
List of Figure.............................................................................................................. vi
Chapter 1 Introduction............................................................................................... 7
1.1 Objectives ...................................................................................................... 8
1.2 Contributions................................................................................................. 8
1.3 Thesis Organization....................................................................................... 9
Chapter 2 Literature Review.................................................................................... 10
2.1 Employees’ Satisfaction............................................................................... 10
2.2 Organizational Change ............................................................................... 11
2.3 Qualitative Research and Critical Theory.................................................. 12
2.3.1 Qualitative Research......................................................................................... 12
2.3.2 Critical Theory.................................................................................................. 13
Chapter 3 Methodology ............................................................................................ 15
3.1 Research Flowchart..................................................................................... 15
3.2 Research Setting .......................................................................................... 16
3.3 Research Methods ....................................................................................... 19
3.3.1 Experience of Lin.............................................................................................. 20
3.3.2 Experience of Liu.............................................................................................. 21
3.3.3 Experience of Fan ............................................................................................. 22
3.3.4 Experience of Mars........................................................................................... 25
3.3.5 Experience of Stanley ....................................................................................... 27
Chapter 4 Discussion and Conclusion...................................................................... 30
4.1 Discussion .................................................................................................... 30
4.2 Conclusion ................................................................................................... 31
4.2.1 Managerial Implication & Future Research...................................................... 31
References ................................................................................................................. 33

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