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研究生:邱駿翔
論文名稱:展場消費者行為與利益區隔市場分析─以台北世貿為例
論文名稱(外文):A Study of Consumer Behavior and Benefit Segmentation of participants of a Trade Exhibition─The Case of Taipei World Trade Center
指導教授:黃仁宏黃仁宏引用關係
指導教授(外文):Jen-Hung Huang
學位類別:碩士
校院名稱:國立交通大學
系所名稱:管理科學系所
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2010
畢業學年度:98
語文別:中文
論文頁數:75
中文關鍵詞:展場消費者行為利益區隔
外文關鍵詞:Consumer Behavior of participants of a Trade Exhibitionbenefit segmentation
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在台灣,各大主題性展覽舉辦的越來越頻繁,從一開始的家電展,傢俱展,到最近的美食展,動漫展,以及本研究的主題-電腦展等。展覽所帶來的龐大人潮與商機,更是不可忽視。而由於展覽特性,造成商品選比性強烈,各廠商在短兵相接的情況下,了解消費者需求,進行市場區隔,並以不同的行銷手法配合不同的目標市場,以獲得最大的行銷效益,乃為本篇主要議題。
本研究以目前台灣最具規模之台北世界貿易中心為研究對象,並以實際參與過電腦展之消費者所追尋的期望利益當作市場區隔的基礎;先以因素分析萃取出構面因素,再以集群分析將消費者做區隔,並將區隔後之消費集群以多變量分析,卡方檢定來探討各區隔集群在人口統計變數與消費者行為變數上之差異性,藉此了解各區隔市場之消費特性,以供行銷策略佈局之參考。
在研究結果中顯是展場消費者可由期望利益變數分出有效的市場區隔,分別是『感受主導一切』集群、『時尚專業玩家』集群、與『逛街打發時間』集群、而各集群間在人口統計變數,資訊來源與消費行為上皆有顯著差異。
對於此三集群的行銷建議分別如下:『感受主導一切』集群應加強員工訓練與服務過程,提高顧客滿意度,配合低價或促銷策略以提升消費意願;『時尚專業玩家』集群應以最流行,品質較高之產品為訴求,配合加值功能策略,如分期付款,來刺激此集群消費慾望;『逛街打發時間』集群雖然本身購買意願低落,但是能藉由他們參與活動的高度興趣,設計一連串的宣傳活動,營造出門庭若市的感覺來吸引其他消費者。
In Taiwan, the thematic exhibition is increasing frequency those years, from the beginning of the home appliances exhibition; Furniture, to recently food fair; Comic Con, and the subject of this study - computer exhibitions…etc. Exhibition exactly brought huge crowds and business opportunities in the market. Base on product features and market situation to design the suitable marketing plan and on demand sales kit for customers, exhibition becoming the major platform to communicate with end users to get the maximum voice and exposure in the market.
This study is not only taking Taipei World Trade Center – the major and the biggest exhibition center in Taiwan as the role model; but also reference from people’s fair actual participation experience as my analysis source. To use customer’s expectation to define the market segmentation; the structure factors then cluster analysis to differentiate the consumer and the consumer segment after multivariate cluster analysis, chi-square test was used to investigate the cluster of all segments of consumer behavior in the demographic variables and variables on the differences, to understand Among the three segments of the consumer characteristics, marketing strategy for the layout of the reference.
In my study results showed that the consumer can be expected by exhibition and separate the interests of effective market segmentation in variables : 『emotion cluster』『fashion professional players』, and『shopping clusters』, each cluster
between demographic variables, sources of information and consumer behavior significantly associated.
My marketing recommendations for these three clusters are as follows:『emotion cluster』should strengthen staff training and service processes, improve customer satisfaction, with low or promotional strategies to enhance consumer willing; 『fashion professional players』should be the most popular cluster , demand for higher quality products to meet the value-added features strategies, such as hire purchase, to stimulate consumer desire for this cluster; 『shopping clusters』despite their low desire, but can participate in activities through their high level of interest design a series of publicity activities to create a sense of crowds to attract other consumers.
目 錄
目錄 ............................................................... i
圖目錄 ............................................................ iv
表目錄 ............................................................. v
第一章 緒論 ..................................................... 1
1.1 研究動機 ..................................................... 1
1.2 研究目的 ..................................................... 2
1.3 研究範圍與對象 ............................................... 2
1.4 研究架構與流程 ............................................... 3
1.4.1 研究架構 .................................................. 3
1.4.2 研究流程 .................................................. 4
第二章 文獻探討 ................................................. 5
2.1 展場概況 ..................................................... 5
2.1.1 展覽之定義 ................................................ 5
2.1.2 世貿展場簡介 .............................................. 5
2.1.3 世貿展場特性 .............................................. 7
2.1.3.1 展場方面 ............................................... 7
2.1.3.2 商家方面 ............................................... 7
2.1.3.3 消費者方面 ............................................. 8
2.2 消費者行為相關研究 ........................................... 8
2.2.1 消費者行為之定義 .......................................... 9
2.2.2 消費者行為決策模式 ....................................... 10
2.3 零售業行銷策略 .............................................. 12
2.4 市場區隔理論 ................................................ 14
2.4.1 市場區隔之定義 ........................................... 14
2.4.2 市場區隔之程序 ........................................... 15
2.4.3 市場區隔之基礎 ........................................... 17
2.4.4 市場區隔之方法 ........................................... 20
ii
2.4.5 市場區隔之優點 ........................................... 21
2.4.6 利益區隔 ................................................. 22
第三章 研究方法 ................................................ 25
3.1 研究架構 .................................................... 25
3.2 研究變數 .................................................... 25
3.3 問卷設計 .................................................... 27
3.4 抽樣設計 .................................................... 31
3.5 資料處理與分析方法 .......................................... 35
3.6 信效度分析 .................................................. 36
3.6.1 信度分析 ................................................. 36
3.6.2 效度分析 ................................................. 37
3.7 研究限制 .................................................... 38
第四章 資料分析 ................................................ 39
4.1 期望利益資料分佈情形 ........................................ 39
4.2 期望利益市場區隔 ............................................ 42
4.2.1 期望利益因素分析 ......................................... 42
4.2.2 期望利益集群分析 ......................................... 46
4.3 期望利益對人口統計變數之分析 ................................ 49
4.4 期望利益對前往動機變數之分析 ................................ 54
4.5 期望利益對資訊來源變數之分析 ................................ 55
4.6 期望利益對消費實態變數之分析 ................................ 56
4.7 區隔分析總結 ................................................ 62
第五章 研究結論與建議 ......................................... 64
5.1 研究結論 .................................................... 64
5.1.1 整體資料分析結果 ......................................... 64
5.1.2 集群資料分析結果 ......................................... 65
5.2 行銷建議 .................................................... 66
iii
5.3 未來研究方向與建議 .......................................... 67
參考文獻 .......................................................... 68
一、中文部分 ...................................................... 68
二、英文部分 ...................................................... 69
附錄 問卷 ......................................................... 73
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