(3.235.11.178) 您好!臺灣時間:2021/03/05 15:23
字體大小: 字級放大   字級縮小   預設字形  
回查詢結果

詳目顯示:::

我願授權國圖
: 
twitterline
研究生:吳珊鏵
研究生(外文):Shan-hua Wu
論文名稱:部分工時人員人格特質、工作滿意及離職傾向之研究-以連鎖咖啡店為例
論文名稱(外文):Personality, job satisfaction, and turnover intention of part-time employees: a study of coffee chains.
指導教授:黃賀黃賀引用關係
指導教授(外文):H. Jason Huang
學位類別:碩士
校院名稱:國立中山大學
系所名稱:企業管理學系研究所
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2010
畢業學年度:98
語文別:中文
論文頁數:96
中文關鍵詞:部分工時人員連鎖咖啡店離職傾向工作滿意度人格特質
外文關鍵詞:Turnover IntentionJob SatisfactionPersonalityPart-time EmployeesCoffee Chains
相關次數:
  • 被引用被引用:2
  • 點閱點閱:551
  • 評分評分:系統版面圖檔系統版面圖檔系統版面圖檔系統版面圖檔系統版面圖檔
  • 下載下載:0
  • 收藏至我的研究室書目清單書目收藏:7
  本研究旨在瞭解連鎖咖啡店的部分工時人員的人格特質、工作滿足與離職傾向的關係,並探討工作滿足的中介效果。本研究採問卷調查法,以便利抽樣方式選取全台連鎖咖啡店部分工時人員,共計有效樣本131份,回收率80.86%。本研究主要結果為:
1. 人格特質中的親和性與外向性對離職傾向有顯著的正向影響,勤勉正直性則為負向影響。
2. 員工對薪資福利、升遷制度、與主管之人際互動的滿意度,對離職傾向有顯著的負向影響。
3. 親和性對工作內容、與同事和主管之人際互動的滿意度有顯著的正向影響;外向性對於升遷制度、與同事和主管之人際互動的滿意度則有負向效果;勤勉正直性對於薪資福利、與同事之人際互動的滿意度有顯著的正向影響。
4. 與主管之人際互動之滿意度對於親和性對離職傾向的關係有部分中介效果;薪資福利的滿意度對勤勉正直性與離職傾向間關係有部分中介效果;外向性對於離職傾向的影響,升遷制度、與主管之人際互動的滿意度有完全中介效果。
The purpose of this study is to find the relationship among personality, job satisfaction, and turnover intention of part-time employees in coffee chains, and verifying the mediating effects of job satisfaction on the relationship between personality and turnover intention. It tested hypotheses through questionnaire. By the convenience sampling method, 131 returned questionnaires in total were regarded as valid (80.86% response rate).

The findings have been summarized as the following:
1. Employees whose personality was more agreeable, more extraverted or less conscientious tended to have more turnover intention.
2. Employees with higher satisfaction at pay, promotions and supervision were prone to have lower turnover intention.
3. Employees with agreeableness personality had higher satisfaction at the work itself, coworkers and supervision. Employees with extraversion personality had lower satisfaction at promotions, coworkers and supervision. Employees with conscientiousness personality had higher satisfaction at pay and coworkers.
4. The satisfaction at supervision has partly mediating effects between agreeableness and turnover intention. The satisfaction at pay has partly mediating effects between conscientiousness and turnover intention. And the satisfaction at pay and supervision does act as a mediator between extraversion and turnover intention.
摘要 ........................................................................................................................... i
Abstract ..................................................................................................................... ii
致謝詞 ..................................................................................................................... iii
目錄 ......................................................................................................................... iv
圖目錄 ...................................................................................................................... v
表目錄 ..................................................................................................................... vi
第一章 緒論
第一節 研究背景與動機 ............................................................................ 1
第二節 研究目的 ....................................................................................... 3
第三節 研究流程 ....................................................................................... 4
第二章 文獻探討
第一節 咖啡連鎖業產業概述 .................................................................... 5
第二節 部分工時人員 .............................................................................. 12
第三節 人格特質 ..................................................................................... 17
第四節 工作滿意 ..................................................................................... 23
第五節 離職傾向 ..................................................................................... 29
第六節 相關實證研究 .............................................................................. 35
第三章 研究方法
第一節 研究架構與假設 .......................................................................... 38
第二節 研究變項的操作型定義與衡量方法 ........................................... 39
第三節 半結構式訪談的實施內容與結果 ............................................... 43
第四節 問卷調查對象與實施方式 .......................................................... 48
第五節 資料分析方法 .............................................................................. 49
第四章 研究結果
第一節 描述性統計分析 .......................................................................... 51
第二節 相關分析 ..................................................................................... 56
第三節 迴歸分析 ..................................................................................... 58
第五章 結論與建議
第一節 研究發現與結論 .......................................................................... 64
第二節 管理意涵 ..................................................................................... 66
第三節 研究限制與後續研究之建議 ....................................................... 68
參考文獻 ................................................................................................................ 69
附件一:訪談題目 ................................................................................................. 84
附件二:研究問卷 ................................................................................................. 85
一、中文部分
1. 王美玲,2002,<醫療產業團隊管理之實證>,靜宜大學企業管理研究所碩士論文。
2. 王燕美,2009,<理財專員離職傾向之相關因素研究-以中部地區銀保通路為例>,逢甲大學風險管理與保險學系碩士論文。
3. 台灣連鎖暨加盟協會編著,2002,《2002台灣連鎖店年鑑》。台北:作者。
4. 台灣連鎖暨加盟協會編著,2009,《2009台灣連鎖店年鑑》。台北:作者。
5. 宇井義行,2002,《餐飲店必備的經管技術》,陳春久譯。台北:中國生產力中心。
6. 池文海、唐資文,2008,<護理人員個人屬性、工作滿足與離職意向之關係—以台灣東部地區醫院為例>,《中華管理評論國際學報》,第十一卷第二期,頁1-24。
7. 行政院勞委會,2003,<僱用部分時間工作勞工參考手冊>。來源:http://www.cla.gov.tw/cgi-bin/siteMaker/SM_theme?page=43255acb
8. 行政院勞委會,2007,<基本工資的意義>。來源:http://www.cla.gov.tw/cgi-bin/SM_theme?page=46c2a8ca
9. 余鑑、于俊傑、廖珮妏,2008,<連鎖餐飲業員工人格特質、工作特性、工作滿意度之研究-以美式星期五餐廳為例>,《臺北科技大學學報》第四十一之二期,頁83-110。
10. 吳靜吉、潘養源、丁興祥,1980,<內外控取向與工作滿足及績效之關係>。《國立政治大學學報》,第41期,台北:國立政治大學學報叢書編審委員會編輯。
11. 巫嘉玲,2004,<台北市連鎖咖啡店兼職人員工作表現與工作滿足之相關研究>,中國文化大學生活應用科學研究所碩士論文。
12. 李再長、李俊杰、曾雅芬,2005,<大型企業組織生涯管理、個人生涯規劃、個人人格特質、工作滿意度之關連研究>,《人力資源管理學報春季號》,第五卷第一期,頁53-76。
13. 李雅萍,2004,<服務業主管之生涯導向、人格特質、工作滿足與離職傾向的關係>,中山大學人力資源管理研究所碩士班碩士論文。
14. 卓筱琳,2008,<人格特質與工作表現、工作滿意及離職傾向之關係探討:以某量販店客收人員為例>,中央大學人力資源管理研究所碩士論文。
15. 邱信憲,1994,<工作特性、人格特質型態、角色壓力與工作壓力、工作滿足、離職傾向之關係研究>,中興大學企業管理研究所碩士論文。
16. 桃貴,2009,<通路自有品牌如何和消費品大廠競爭?>。《動腦新聞》,6月12日,來源:http://www.brain.com.tw/News/RealNewsContent.aspx?ID=12677。
17. 張元祥,2005,<工讀生比總經理還難找>。《遠見雜誌》,第232期,頁268-274。
18. 張春興,1986,《心理學》。台北:東華書局。
19. 張舒涵,2004,<大學院校約聘人員人格特質、工作滿意度及離職傾向之研究>,中山大學人力資源管理研究所碩士班碩士論文。
20. 張燦明、沈觀雄、陳世杰、邱振興、陳義分,2005,<人格特質、工作壓力和工作滿足關係之探討-以台中市便利商店從業員為例>。《修平學報》第十期,頁19-40。
21. 張麗英,2003,《旅管暨餐飲業人力資源管理》。台北:揚智。
22. 張麗英,2006,《餐飲概論》。台北:揚智文化。
23. 許士軍,1995,《管理學》。台北︰東華書局。
24. 許瑰琦,2003,<特殊教育學校教師工作滿意度、人格特質與離職意願關係之研究>,台灣海洋大學航運管理所碩士論文。
25. 郭文祥,1980,<大學畢業生離職行為研究>,政治大學企業管理研究所碩士學位論文。
26. 郭佩雯,1997,<旅行業作業人員人格特質與離職傾向關係之研究>,文化大學觀光事業所碩士論文。
27. 陳彰儀,1995,《組織心理學》。台北:心理出版社。
28. 湯淑君,2005,<達美樂降低員工流動率計畫尊重換忠心>。《經濟日報》,A16版,3月14日。
29. 鈕撫民,1996,<從我國連鎖店經營看服務業環境變遷趨勢>。第一屆服務業管理研討會論文集,頁2-10。
30. 黃永猛,2005,《小牌K大牌:小品牌鹹魚翻身秘訣大公開》。台北:寶瓶文化。
31. 黃賀,2009,《組織行為》。台北:前程文化。
32. 楊忠藏,2001,<連鎖體系經營型態之比較分析>。《台灣經濟金融月刊》,第37卷第8期,頁54-61。
33. 楊癸齡、劉思敏、楊馥如,2008,<95時薪之外>。《政大菁報》,5月8日,來源:http://campus.chinatimes.com/nccu/0080/report/index.htm。
34. 楊國樞,1989,《中國人心理與行為》。台北:桂冠出版社。
35. 楊雅民,2006,<咖啡連鎖效應 市場缺口仍在>。《自由時報》C1版,8月21日。
36. 經濟部商業司編著,1994,《中華民國連鎖店發展年鑑》。台北:作者。
37. 經濟部商業司編著,2000,《連鎖店經營管理實務》。台北:作者。
38. 葉曉菁,2004,<激勵因素、工作態度、工作表現之關係研究--以咖啡連鎖店臨時人員為例>,銘傳大學觀光研究所碩士論文。
39. 詹芷嫻,2008,<部分工時勞動情勢>。《台灣勞工》,第13期,頁130-136。
40. 趙志揚、劉士吟,2006,<高科技公司人力資源管理活動、研發人員創造力對組織創新能力影響之研究>。2006第10屆科際整合管理研討會,頁606-629。
41. 褚麗絹、劉怡孜、陳淑慧,2005,<食品產業研發人員工作特性、工作價值觀、工作滿足、工作投入與離職傾向關係之研究>,《管理科學研究》,第二卷第二期,頁13-28。
42. 蔡永昶,1999,<國際觀光飯店大學工讀生激勵因素研究>,東海大學食品科學研究所碩士論文。
43. 蔡崑源,2000,<華進集團員工滿意度、工作投入、組織承諾與離職意願之研究>,中山大學人力資源管理研究所碩士班碩士論文。
44. 蔡淑娟,1986,<企管碩士個人變數、工作滿足與離職傾向關係之研究>,台灣大學商學研究所碩士論文。
45. 蔡瑞麟、林世昀,2002,《Espresso義大利咖啡實驗室》。台北:商智文化。
46. 鄭伯壎、楊國樞,1977,<影響工人工作滿足感的因素:領導方式、情境因素及人格特質>,《中央研究院民族研究所集刊》,第44期,頁13-45。
47. 盧盛忠、余凱成、徐昶、錢冰鴻,1997,《組織行為學理論與與實務》。台北:五南書局。
48. 盧瑞陽,1993,《組織行為:管理心理導向》。台北:華泰。
49. 戴照煜,1988,<加入特約經營的利與弊>。《突破雜誌》,第37卷第2期,頁29-34。
50. 謝明玲,2007,<拚管理、飆創意,日本餐飲集團大舉攻台>。《天下雜誌》,第 374 期,頁138-142。
51. 謝家黎、郭德賓、林彥妘、蔡世傑,2008,<台南地區旅館從業人員人格特質與離職傾向之研究>。2008健康與管理學術研討會,元培科技大學。
52. 韓青芳,2007,<全職與兼職員工對人力資源管理措施認知與組織承諾之關聯性研究>,中央大學人力資源管理研究所碩士論文。

二、英文部分
1. Allport, G. W. & Odbert, H. S. (1936), Trait-names. A psycho-lexical study. Psychological Monographs, 47(1, Whole No. 211).
2. Andrisani, P. J., & Nestel, G. (1976), Internal-external control as a contributor and outcome of work experience. Journal of Applied Psychology, 61, pp.156-165.
3. Baron, R. M., & Kenny, D. A. (1986), The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51, pp.1173-1182.
4. Bennett, N., Carson, P.P., Carson, K.D., & Blum, T. (1994), A Comparison of “Traditional” and “Atypical” Workers: Demographics, Behavioral, and Attitudinal Differences. Journal of Business and Psychology, 8(4), pp.467-474.
5. Berg, P. T. & Feij, J. A. (2003), Complex Relationships Among Personality Traits, Job Characteristics, and Work Behaviors. Internal Journal of Selection and Assessment, 11, pp.326-339.
6. Berman, B & Evans, J.R. (1995), Retail Management: a Strategic Approach. 6th ed. NJ: Prentice Hall.
7. Berry, L. (1998), Psychology at work. Boston: McGraw-Hill.
8. Bitner, M.J., Bernard, H.B., & Tetreault, M.S. (1990), The service encounter: Diagnosing favorable and unfavorable incidents. Journal of Marketing, 54(1), pp.71-84
9. Brown, S. P. (1996), A meta-analysis and review of organizational research on job involvement. Psychological Bulletin. 120(2), pp.235-255
10. Caplan, R. D. & Jones, K. W. (1975). Effects of work load, role ambiguity, and Type A personality on anxiety, depression, and heart rate. Journal of Applied Psychology, 60(6), pp.713-719.
11. Carman, J.M. & Kenneth, P. (1973), Marketing Principles and Methods. 7th ed. NY: Richard D. Irwin Inc.
12. Cattell, R. B.(1965), The Scientific Analysis of Personality, Baltimore: Penguin.
13. Clinebell, S. K. & Clinebell, J. M. (2007), Differences Between Part-Time and Full-Time Employees in the Financial Services Industry. Journal of Leadership & Organizational Studies, 14(2), pp.157-167.
14. Connolly, J. J., & Viswesvaran, C. (2000), The role of affectivity in job satisfaction:A meta-analysis. Personality and Individual Differences, 29, pp.265-281.
15. Cooper-Hakim, A. & Viswesvaran, C. (2005), The Construct of Work Commitment: Testing an Integrative Framework. Psychological Bulletin. 131(2), pp.241-259
16. Costa, P. T., Jr., & McCrace, R. R.(1992), Revised NEO Personality Inventory(NEO-PI-R)and NEO Five-Factor(NEO-FFI)Inventory professional manual. Odessa, FL:PAR.
17. Cotton, J. L. & Tuttle, J. M. (1986), Employee Turnover: A Meta-Analysis and Review with Implications for Research. The Academy of Management Review, 11(1), pp.55-70.
18. Cribbin, J. J. (1972), Effective Managerial Leadership. New York:American Management Association Inc..
19. Cropanzano, R., Howes, J. C., Grandey, A. A. & Toth, P. (1997), The relationship of organizational politics and support to work behaviors, attitudes, and stress. Journal of Organizational Behavior, 18(2), pp.159 – 180
20. Cropanzano, R., Howes, J. C., Grandey, A. A., & Toth, P. (1997), The relationship of organizational politics and support to work behaviors, attitudes, and stress. Journal of Organizational Behavior, 18(2), pp.159–180.
21. Davis, R. C. (1977), Human relations at work:The dynamics of Organizational behavior. NY: Happer & Row.
22. Day, David V. (1989), Spring 1989 Personality And Job Performance: Evidence Of Incremental Va. Personnel Psychology, Durham.
23. DeNeve, K. M., & Cooper, H (1998), The happy personality:A meta-analysis of 137 personality traits and subjective well-being. Psychological Bulletin, 124. pp.197-229.
24. Dunn, J. D. & Stephens, E. C. (1972), Management of personnel: Manpower management and organizational behavior. NY: McGraw-Hill Book Company.
25. Feldman, D.C. (1990), Reconceptualizing the Nature and Consequences of Part-time Work. Academy of Management Review, 15(1), pp.103-112.
26. Fogarty, G. J., Machin, M. A., Albion, M. J., Sutherland, L. F., Lalor, G. I. & Revitt, S. (1999), Predicting occupational strain and job satisfaction: the role of stress, coping, personality, and affectivity variables. Journal of Vocational Behavior, 54(3), pp.429-452.
27. Frei, R. L., & McDaniel, M. A. (1998), Validity of customer service measures in personnel selection: A review of criterion and construct evidence. Human Performance, 11(1), pp.1-27.
28. Friedman, M., & Rosenman, R. (1974), Type A behaviour and your heart. NY: Knopf.
29. Galton, F. (1884), Measurement of character. Fortnightly Review, 36, pp.179-185.
30. Goldberg, L. R. (1993), The structure of phenotypic personality traits, American Psychologist, 48, pp.26-34
31. Griffeth, R. W., Hom, P. W. & Gaertner, S. (2000), A meta-analysis of antecedents and correlates of employee turnover: Update, moderator tests, and research implications for the next millennium. Journal of Management, 26(3), pp.463-488.
32. Guilford, J. P. (1959), The Nature of Human Intelligence, NY: McGraw-Hill.
33. Guion, R.M. & Gottier, R.F., (1965), Validity of personality measures in personnel selection. Personnel Psychology, 18(2), pp.135-164.
34. Hackman, J. M., & Oldham, G. (1976), Motivation through the design of work:Test of a theory. Organization Behavior and Human Performance, 16, pp.250-279.
35. Harter, J. K., Schmidt, F. L. & Hayes, T. L. (2002), Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis. Journal of Applied Psychology. 87(2), pp.268-279
36. Hogan, R., Hogan, J., Roberts, B.W. (1996), Personality measurement and employment decisions: Questions and answers. American Psychologist, 51, pp.469-477
37. Hom, P. W. & Kinicki A. J. (2001), Toward a Greater Understanding of How Dissatisfaction Drives Employee Turnover. The Academy of Management Journal, 44(5), pp.975-987.
38. Hoppock, R. (1935), Job satisfaction. NY:Happer & Row.
39. Hulin, C. L. (1966), Job satisfaction and turnover in a female clerical population. Journal of Applied Psychology, 50 , pp.280-285.
40. Hyde, M. & Power, D. (2004), The personal and professional characteristics and work of itinerant teachers of the deaf and hard of hearing in Australia. The Volta Review, 104(2), pp.51-67.
41. Inman, C. & Enz, C. (1995), Shattering the Myths of the Part-time Worker. Cornell Hotel and Restaurant Administration Quarterly, 36(5), pp.70-73.
42. International Labour Organization (1994), C175 Part-Time Work Convention. http://www.ilo.org/ilolex/english/convdisp1.htm
43. Jackofsky, E.F., & Peters, L. H. (1987), Part-time versus full-time employment status differences: A replication and extension. Journal of Occupational Behaviour, 8(1), pp.1–9.
44. Jacobsen, D. I. (2000), Managing increased part-time: Does part-time work imply part-time commitment? Managing Service Quality, 10, pp.187-201.
45. Joseph, F. H., Rolph, E. A. & Ronald, L. T. (1987), Multivariate Data Analysis, with Readings, NY: Macmillan Publishing Company.
46. Judge, T. A. Heller, D. & Mount, M. K., (2002), Five-Factor Model of Personality and job satisfaction:a meta-analysis. Journal of Applied Psychology, 87(3), pp.530-541.
47. Judge, T. A., Higgins, C. A., Thoresen, C. J. & Barrick, M. R. (1999), The Big Five personality traits, general mental ability, and career success across the life span. Personnel Psychology. 52(3), pp.621-652.
48. Judge, T.A., Heller, D.A., & Mount, M. K. (2002), Five-factor model of personality and job satisfaction: A meta-analysis. Journal of Applied Psychology, 87(3), pp.530-541.
49. Justis, R. & Judd, R. (1989), Franchising. Cincinnati: South-Western Pub. Co.
50. Kalleberg, A. L. (1977), Work values and job rewards: A theory of job satisfaction. American Sociological Review, 42(1), pp.124-143.
51. Kalleberg, A.L. (2000), Nonstandard Employment Relations: Part-time, Temporary and Contract Work. Annual Review of Sociology, 26, pp.341-365.
52. Kinicki, A. J., McKee-Ryan, F. M., Schriesheim, C. A. & Carson, K. P. (2002), Assessing the construct validity of the Job Descriptive Index: A review and meta-analysis. Journal of Applied Psychology, 87(1), pp.14-32.
53. Kluwin, T. N., Morris, C. S. & Clifford, J. (2004), A rapid ethnography of itinerant teachers of the deaf. American Annals of The Deaf, 149(1), pp.62-72.
54. Kotler, P. (1997), Marketing management-analysis, planning, implementation and control. 9th ed. NJ: Prentice-Hall.
55. Krausz, M., Sagie, A., & Bidermann, Y. (2000), Actual and preferred work schedules and scheduling control as determinants of job-related attitudes. Journal of Vocational Behavior, 56, pp.1-11.
56. Golden, L. & Herzenberg, S.A.(2000), Nonstandard Work: The nature and challenges of changing employment arrangements. Champaign, IL: Industrial Relations Research Association, pp. 41–94
57. Lane, I. M., Mathews, R. C., & Prestholdt, P. H. (1990), Educational background, marital status, moral obligation, and the nurse’s decision to resign from her hospital. Journal of Applied Social Psychology, 20, pp.1432–1443.
58. Larrabee, J. H., Janney, M. A., Ostrow, C. L., Withrow, M. L., Hobbs, G. R. Jr. & Burant, C. (2003), Predicting registered nurse job satisfaction and intent to leave. Journal of Nursing Administration, 33(5), pp.271-283.
59. Lefcourt, H. M. (1972), Internal versus external control of reinforcement revisited: Recent developments. In B. A. Maher (Ed.), Progress in experimental personality research:6. NY: Academic Press.
60. LePine, J. A., Erez, A. & Johnson, D. E.(2002), The nature and dimensionality of organizational citizenship behavior: A critical review and meta-analysis. Journal of Applied Psychology, 87(1), pp.52-65
61. Lewis, G. B. (1998), Part-time employment in the federal service: Do the benefits outweigh the costs? American Review of Public Administration, 28, pp.61-74.
62. Locke, E. A. (1973), Satisfactions and dissatisfactions among white and blue collar employee. Journal of Applied Psychology, 28(2), pp.67-76.
63. Lucas, R. & Ralston, L. (1996), Part-time student labour: Strategic choice or pragmatic? International Journal of Contemporary Hospitality Management, 8(2), pp.21-24
64. Maierhofer, N.I., Kabanoff, B & Griffin M. A. (2002), The Influence of Value in Organizations: Linking Values and Outcomes at Multiple Levels of Analysis. International Review of Industrial and Organizational Psychology, 17, pp.217-263
65. McCormick, E. J. & Ilgen, D. R. (1980), Industrial Psychology. 7th ed. Englewood Cliffs, NJ: Prentice-Hall, Inc.
66. McCrace, R. R., & Cosata, P. T., Jr. (1991), Adding liebe und arbeit:The full five-factor model and well-being. Personality and Social Psychology Bulletin, 17, pp.227-232.
67. Miller, H. E. (1979), Evaluation of the Mobley, Horner and Hollingsworth Model of Employee Turnover. Journal of Applied Psychology, 64(5), pp.509-517.
68. Miller, H.E., & Terborg, J.R. (1979), Job Attitudes of Part-time and Full-time Employees. Journal of Applied Psychology, 64, 380–386.
69. Mitchell, T. R. & Lee, T. W. (2001), The unfolding model of voluntary turnover and job embeddedness: Foundations for a comprehensive theory of attachment. Research in Organizational Behavior, 23, pp.189-246
70. Mobely, W. H. (1977), Intermediate linkages in the relationship between job satisfaction and employee turnover. Journal of Applied Psychology, 62(2), pp.237-240.
71. Mobley, W.H., Horner, S. O. & Hollingsworth, A. T. (1978), An evaluation of precursors of hospital employee turnover, Journal of Applied Psychology, 63(4), pp.408-414.
72. Morrow, P. C., McElroy, J. C., & Elliot, S. M. (1994), The effect of preference for work status, schedule, and shift on work-related attitudes. Journal of Vocational Behavior, 45, pp.202–222.
73. Muchinsky, P.M. (2006), Psychology Applied to Work. 8th ed. Belmont, CA: Thomson Wadsworth.
74. Necowitz, L. B. & Roznowski, M. (1994), Negative affectivity and job satisfaction:Cognitive processes underlying the relationship and effects on employee behaviors. Journal of Vocational Behavior, 45(3), pp.270–294.
75. O''Reilly III, C.A., Chatman, J. & Caldwell, D. F. (1991), People and Organizational Culture: A Profile Comparison Approach to Assessing Person-Organization Fit. Academy of Management Journal, 34(3), pp.487-516.
76. Organ, D. W., & Lingl, A. (1995), Personality, satisfaction, and organizational citizenship behavior. Journal of Social Psychology, 135, pp.339-350.
77. Parasuraman, A. & Futrell, C. M. (1983), Demographics, job satisfaction, and propensity to leave of industrial salesmen. Journal of Business Research, 11(1), pp.33-48.
78. Paul, R.J. & Townsend, J.B. (1998), Managing the contingent workforce-gaining the advantage, avoiding the pitfalls. Employee Responsibilities and Rights Journal, 11(4), pp.239-252.
79. Pervin, L. A. (1970), Personality: Theory, Assessment and Research, New York: Wiley.
80. Pierce, L. L., Hazel, C. M., & Mion, L. C. (1996), Effect of a professional practice model on autonomy, job satisfaction and turnover. Nursing Management, 27(2), pp.481-498.
81. Polivka, A.E., Cohany, S.R., & Hipple, S. (2000), Definition, composition, and economic consequences of the nonstandard workforce. In F. Carre, M.A. Ferber, Nonstandard work: the nature and challenges of changing employment arrangements.
82. Porter, L. A. & Lawler, E. E. (1968), Managerial Attitudes and Performance, Homnwood, IL:Richard D. Irwin.
83. Porter, L. W. & Steer, R. M. (1973), Organizational, Work, and Personal Factors in Employee Turnover and Absenteeism. Psychological Bulletin, 80(2), pp.151-176.
84. Price, J. L. & Mueller, C. W. (1981), A Causal Model of Turnover for Nurses. The Academy of Management Journal, 24(3), pp.543-565
85. Price, J. L. (1977), The Study of Turnover, Ames: Iowa State University Press.
86. Rasch, R. H. & Harell, A. (1989), The Impact of Individual Differences on MAS Personnel Satisfaction and Turnover Intentions. Journal of information Systems, Fall, pp. 13-22.
87. Regan, W.J. (1963), The Service Revolution. Journal of Marketing, 47(3), pp. 57-62
88. Robbins, S. P. (1998), Organizational Behavior, 8th ed., Upper Saddle River, NJ: Prentice Hall International Inc.
89. Roberts, J. A., Lapidus, R. S. & Chonko, L. B. (1997), Salespeople and Stress:The Moderating Role of Locus of Control on Work Stressors and Felt Stress. Journal of Marketing Theory and Practice, 5(3), pp.93-108.
90. Rotter, J. (1954), Social learning and clinical psychology. Englewood Cliffs, N.J: Prentice-Hall.
91. Saucier, G. (1994), Mini-markers: A brief version of Goldberg''s unipolar Big-Five markers. Journal of Personality Assessment, 63 (3), pp.506-516.
92. Schewe, C.D. & Smith, R.M. (1983), Marketing: Concepts and Applications. 2nd ed. NY: McGraw- Hill.
93. Schmitt, N., Gooding, R., Noe,R. and Kirsch, M., (1984), Meta-analyses of validity studies published between 1964 and 1982 and the investigation of study characteristics. Personnel Psychology, 37(3), pp.407-422.
94. Senter, J. L. & Martin, J. E. (2007), Factors affecting the turnover of different groups of part-time workers. Journal of Vocational Behavior, 71(1), pp.45–68
95. Smith, P. C. (1985), The Job Descriptive Index (Revised). Bowling Green, OH:Bowling Green State University.
96. Smith, P. C., Kendall L. M. & Hulin, C. L. (1969), Measurement of satisfactions in work & retirement. Chicago: Rand McNally.
97. Spector, P. E. (1982), Behavior in Organization as a Function of Employee Locus of Control, Psychological Bulletin, 91(3), pp.482-497
98. Steffy, B. D., & Jones, J. W. (1990), Differences between full-time and part-time employees in perceived role strain and work satisfaction. Journal of Organizational Behavior, 11, pp.321–329.
99. Tenopyr, M (1993), Construct validation needs in vocational behavior theories. Special Issue:The theory of work adjustment. Journal of Vocational Behavior, 43, pp.84-89.
100. Todd, J. T. (2003), Job attitude of part-time vs. full-time workers: A meta-analysis review. Journal of Occupational and Organizational Psychology, 76(2), pp.151-177.
101. Vroom, V. H. (1964), Work and Motivation, NY: Wiley
102. Weiss, D. J., Dawis, R. V., England, G. W., & Lofquist, L. H.(1967), Manual for the Minnesota Satisfaction Questionnaire (Minnesota Studies on Vocational Rehabilitation, vol.22). Minneapolis: University of Minnesota, Industrial Relations Center, Work Adjustment Project.
103. Williams, L. J., & Hazer, J. J. (1986). Antecedents and consequences of satisfaction and commitment inturnover models: A reanalysis using latent variable structural equation methods. Journal of Applied Psychology, 71(2), pp.219-231.
104. Zimbardo, P. G. (1993). Applying social psychology: Implications for research, practice, and training. NJ: Lawrence Erlbaum.


三、網站
日本加盟連鎖協會,http://jfa.jfa-fc.or.jp/index.html
台灣商會聯合資訊網,http://www.tcoc.org.tw/
汎亞人力銀行,http://www.9999.com.tw/
行政院主計處,http://www.dgbas.gov.tw/
美國工商業普查機構,http://www.census.gov/
國際加盟連鎖協會,http://www.franchise.org/
經濟部統計處,http://2k3dmz2.moea.gov.tw/gnweb
QRCODE
 
 
 
 
 
                                                                                                                                                                                                                                                                                                                                                                                                               
第一頁 上一頁 下一頁 最後一頁 top
1. 9. 余鑑、于俊傑、廖珮妏,2008,<連鎖餐飲業員工人格特質、工作特性、工作滿意度之研究-以美式星期五餐廳為例>,《臺北科技大學學報》第四十一之二期,頁83-110。
2. 10. 吳靜吉、潘養源、丁興祥,1980,<內外控取向與工作滿足及績效之關係>。《國立政治大學學報》,第41期,台北:國立政治大學學報叢書編審委員會編輯。
3. 12. 李再長、李俊杰、曾雅芬,2005,<大型企業組織生涯管理、個人生涯規劃、個人人格特質、工作滿意度之關連研究>,《人力資源管理學報春季號》,第五卷第一期,頁53-76。
4. 20. 張燦明、沈觀雄、陳世杰、邱振興、陳義分,2005,<人格特質、工作壓力和工作滿足關係之探討-以台中市便利商店從業員為例>。《修平學報》第十期,頁19-40。
5. 32. 楊忠藏,2001,<連鎖體系經營型態之比較分析>。《台灣經濟金融月刊》,第37卷第8期,頁54-61。
6. 39. 詹芷嫻,2008,<部分工時勞動情勢>。《台灣勞工》,第13期,頁130-136。
7. 41. 褚麗絹、劉怡孜、陳淑慧,2005,<食品產業研發人員工作特性、工作價值觀、工作滿足、工作投入與離職傾向關係之研究>,《管理科學研究》,第二卷第二期,頁13-28。
8. 46. 鄭伯壎、楊國樞,1977,<影響工人工作滿足感的因素:領導方式、情境因素及人格特質>,《中央研究院民族研究所集刊》,第44期,頁13-45。
 
系統版面圖檔 系統版面圖檔