面對全球經濟自由化、國際化的衝擊，經營環境日益艱難，企業無不絞盡腦汁希望透過各種方式，來提升企業整體的競爭力。許多企業體為了更專注於自身企業的發展與降低成本，而將本身的業務分為本職與非本職，並將非本職的一些業務都採取委外的方式來處理，進而造成了大量的委外案件，舉凡資訊委外案、生產設備維護委外、運輸委外、員工餐\廳委外、廠內保全委外、廠房維護委外…等，都是企業可能採取的委外項目。
因此，一個大型企業運作中，將可能搭配著大量的委外案件執行，而為了達到增加實行效能與效率、縮短案件執行時間與確保品質，因此每一種委外案件皆建立個別系統以實行管理，雖然個別系統的建立可以有效的管控各種不同屬性的委外案件，但無形中也增加了額外的處理時間成本與重複的一些工作流程。
故本研究透過分析委外案件的特性，將委外案件分成「專案型」、「長期契約型」與「專案與長期契約混合型」三種類型，並對個案公司之委外負責單位主管與員工進行訪談，進而分析此三種類型的委外案件流程，與流程當中可能發生的一些問題。
根據分析之資料，本研究先設計出委外平台之運作流程，並針對流程上會發生的問題使用資訊系統的解決方案，並採用模擬工具Arena進行模擬，以瞭解委外平台對於委外案中問題的處理效率。分析模擬結果指出，本研究所設計之管理所有委外案件之平台，提出之資訊平台解決方案有利於委外案中問題的處理效率，並可作為日後導入類似平台的借鏡。

Facing the crush of the liberalization and globalization, the companies try their best to improve the ability of competitiveness. For saving cost and focusing on their development, the enterprises divide their business into two parts: the core and the non-core. The establishments assign others companies to conduct the non-core business such as information outsourcing, equipment-maintaining outsourcing, catering outsourcing, security outsourcing and so on. There may be many outsourcing cases in a large commercial enterprise. In order to enhance the efficiency and efficacy, reduce executing time and ensure the quality, the individual system is established. Although the individual system can administer the various kinds of outsourcing cases, it gains extra processing-time and reduplicate working-processes.
Based on the specialties, the outsourcings are divided into three kinds: project, long-term contract, the combined of project and long-term contract. The outsourcing process and problems are examined by interviewing the employers and employees. According to the analyses, the operation procedures of outsourcing platform, the manuals of operating system, and the simulation with Arena are designed. Due to the results of simulation, the platform can solve the outsourcing problems and increase the efficiency. Therefore, the template can be established.

目錄
第一章 緒論 ........................................................ 1
1.1 研究背景 ...................................................... 1
1.2 研究動機 ...................................................... 1
1.3 研究目的 ...................................................... 1
1.4 研究流程 ...................................................... 2
第二章 文獻探討 .................................................... 4
2.1 企業核心能力 .................................................. 4
2.1.1企業核心能力之定義與討論 ................................ 4
2.1.2 企業非核心能力及非核心職務 .............................. 7
2.2 委外 ......................................................... 8
2.2.1委外定義 ................................................ 8
2.2.2外包的原因與外包優缺點比較 .............................. 8
2.3流程分析與設計之工具 ......................................... 10
2.3.1 一般流程圖 ............................................. 10
2.3.2 整合性流程圖 ........................................... 13
2.3.3 工具之評論 ............................................. 16
2.4.模擬技術 ..................................................... 18
2.4.1 模擬技術之概述 ......................................... 18
2.4.2 模擬軟體介紹 ........................................... 19
2.4.3 模擬工具之未來趨勢 ..................................... 20
第三章 研究方法設計 ............................................... 21
3.1 問題描述 ..................................................... 22
3.1.1 委外特性分析 ........................................... 23
3.2 流程分析 ..................................................... 27
3.2.1 分析工具選用 ........................................... 27
3.2.2 流程問題分析 ........................................... 28
3.2.3 預期效益分析 ........................................... 28
3.3 平台發展與驗證 ............................................... 29
3.3.1 平台發展 ............................................... 29
3.3.2 模擬驗證 ............................................... 30
第四章 個案分析 ................................................... 31
4.1 個案公司介紹 ................................................. 31
4.2 委外平台發展與設計 ........................................... 34
4.2.1 特性與流程分析 ......................................... 34
4.2.2 流程問題分析 ........................................... 45
4.2.3 績效衡量指標 ........................................... 48
4.2.4 問題解決方案構築 ....................................... 50
4.3 模擬模型建構 ................................................. 56
4.3.1 現況與平台模型建構 ..................................... 56
4.3.2 模型驗證 ............................................... 64
4.4 模擬 ......................................................... 66
4.5 總結 ......................................................... 67
第五章 結論與後續研究 ............................................. 68
5.1 研究結論與貢獻 ............................................... 68
5.2 後續研究與建議 ............................................... 68
參考文獻 .......................................................... 69

中文
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網址
1.http://www.usm.maine.edu/~jjensen/coursematerial/MBA675/notes/SLAM_primer.pdf
2.http://www.allbusiness.com/professional-scientific/architectural-engineering/672698-1.html
3.https://engineering.purdue.edu/~engelb/abe565/slam.htm
4.http://www.simscript.com/
5.http://www.xjtek.com/
6.http://www.outsourcing.com/login.asp