臺灣博碩士論文加值系統

隨著知識管理科技的不斷使用，對於知識管理系統的使用，組織必須要能瞭解對整體能力之影響，並進而評估組織績效。已往是由使用者來評估知識管理系統是否經常被使用，進而評估知識管理系統是否為成功的指標。然而由員工自覺性的評估知識管理系統的成功，甚或是整體組織的績效仍有不足。組織應就自身整體的能力，是否能透過知識管理系統的使用程度進而提升和改善做探討，而組織績效也必然因組織能力的改善受到影響。
本研究目的在於探討組織透過知識管理系統的使用程度對於組織能力與組織績效的影響。論文的研究架構將知識管理系統透過系統成功理論模型來詮釋，並以組織和部門對於系統使用度作為影響組織能力的觀點探討整體的績效。
分析結果發現，服務品質對知識管理系統的認知品質的有正面的影響；服務品質對系統使用度則無顯著影響；知識管理系統的優劣對於系統使用度有正面的影響；系統使用度對於組織能力有顯著的影響；組織的能力中創新能力對反應能力有正向的影響；反應能力對組織績效有正向的影響；創新能力對組織績效有正向的影響。本研究可以協助組織的經營者或是知識管理的推動者，瞭解組織導入知識管理系統後對於組織的影響力，促進組織整體能力及績效，維持組織的競爭優勢。

In this knowledge explosion environment, knowledge management systems increasing organizational capability and performance.This research investigates play an important role in relationships among several major factors: service quality, knowledge management system quality (include System Quality and Content Quality), system usage, organizational capability (include Agility and Innovativeness) and organizational performance. An empirical study was performed to examine their relationships.
The findings show significant positive relation among Service Quality, Knowledge Management System Quality and System Usage; System Usage and Organizational Capability, and Organizational Capability and organizational performance.The result is consistent with existing literature to support the value of knowledge management systems.

第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究問題與目的 2
第三節 研究流程 3
第四節 論文結構 4
第二章 文獻探討 5
第一節 知識管理 5
第二節 服務品質 8
第三節 資訊系統成功理論 10
第四節 知識管理系統與成功因素 15
第五節 組織能力 22
第六節 組織績效 26
第三章 研究架構與方法 30
第一節 研究架構 30
第二節 研究假說 31
第三節 變數操作型定義 33
第四節 資料分析方法 39
第四章 資料分析 41
第一節 樣本結構敘述性統計分析 41
第二節 信度與效度分析 51
第三節 整體模式衡量分析 58
第五章 結論和討論 63
第一節 研究結論 63
第二節 研究貢獻 64
第三節 研究限制 65
第四節 未來研究方向 66
參考文獻 67
附錄 73

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