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研究生:林金地
研究生(外文):LIN, CHIN-TI
論文名稱:中小企業導入KPI管理關鍵成功因素之研究
論文名稱(外文):The study of key success factors in small and medium enterprises through implementation of KPI management
指導教授:陳銘薰陳銘薰引用關係
指導教授(外文):CHEN, MING-SHIUN
學位類別:碩士
校院名稱:國立臺北大學
系所名稱:企業管理學系
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2010
畢業學年度:98
語文別:中文
論文頁數:49
中文關鍵詞:關鍵績效指標關鍵成功因素
外文關鍵詞:Key performance IndicatorsKey Success Factors
相關次數:
  • 被引用被引用:24
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  • 下載下載:1037
  • 收藏至我的研究室書目清單書目收藏:1
關鍵績效指標(KPI)的設定有助於企業各層級績效表現的呈現,針對企業經營目標達成與否提供即時的資訊,以利企業做到績效重點管理或績效表現異常時的及時處置,也作為企業成立績效改善專案的重要參考依據。因此,這幾年來企業紛紛導入KPI管理。
本研究主要是探討台灣中小企業在導入關鍵績效指標(KPI)管理時,其關鍵成功因素(KSF)。有鑒於國內並無企業導入KPI管理的標準模式可參考,因此本研究以中小企業導入KPI管理較有相關的ERP、組織變革管理、企業流程再造(BPR)三個系統的導入步驟與KSF,作為導入KPI管理KSF的研究變數參考來源,經由五個個案68位KPI管理導入的專案成員之問卷調查分析,得知中小企業在導入KPI管理時,所需要的參考關鍵成功因素,作為後續研究者,及企業導入KPI管理者參考。
KPI(Key performance Indicators)management system might help enterprise performance monitor and improvement. Sometimes, the performance improvement project executed also from KPI data or statistics. The purpose of this research is to probe into KSF (Key Success Factors) of KPI management system implementation in small and medium-sized enterprises of Taiwan. For there is lack of reference about introducing of enterprise KPI Implementation, the each step of KPI implementation research results in this paper according to the key success factors of Enterprise Resource Planning(ERP), Change Management, Project Management, Training, Communication and Negotiation, Business Processes Reengineering(BPR) etc. Implementation were investigated and extracted, the data of survey sampling provided by five small and medium enterprises in Taiwan. Additionally, results indicate that sex, age, position, working seniority, department etc. research variables effect on the each step key success factors of KPI management system implementation.
It is expected that the key success factors through the present study could be applied to the small and medium enterprises KPI implementation project and for consulting reference.
目 錄

謝 辭 Ⅰ
中文論文提要 Ⅱ
英文論文提要 Ⅳ
目 錄 Ⅳ
圖 次 Ⅴ
表 次 Ⅵ

第一章 緒 論 1
第一節 研究背景與動機 3
第二節 研究目的 5
第三節 研究流程 5

第二章 文獻探討 7
第一節 關鍵績效指標(KPI) 之意涵與導入目標 7
第二節 關鍵成功因素(KSF) 11

第三章 研究方法 23
第一節 專家訪談 23
第二節 問卷調查 24
第三節 資料分析方法 25

第四章 資料分析與結果 27
第一節 專家評選關鍵成功因素結果 27
第二節 因素分析結果 31

第五章 結論與建議 37
第一節 關鍵成功因素的萃取 37
第二節 管理意涵 37
第三節 研究貢獻 41
第四節 研究限制與後續研究建議 42
一、 中文文獻
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陳世國,(1996),企業流程再造管理策略之研究,台灣大學資訊管理研究所碩士論文。
陳芝菁,(2002),企業導入ERP系統之實務面探討_以關鍵成功因素為基礎,銘傳大學資訊管理學研究所碩士論文。
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謝坤霖,(2002),國內非營利休憩事業經營關鍵成功因素之探討-以救國團墾丁青年活動中心為例,中華大學科技管理研究所碩士論文。

二、 英文文獻

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Wolman, M. & Serco, N. H. (2003). From theory to practice: HR and change in action. Strategic HR Review, 3(1): 28-31.
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