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研究生:虞睿堯
研究生(外文):Jui-Yao Yu
論文名稱:以動態資源基礎觀點探討無店鋪販售之品牌建構-以富邦媒體科技公司為例
論文名稱(外文):The Analysis of the Brand Building of Non-Store Retailing with the View of Managing Firm Resources in Dynamic Environments:Case of Fubon multimedia Technology Co.
指導教授:任立中任立中引用關係
指導教授(外文):Lichung Jen
學位類別:碩士
校院名稱:國立臺灣大學
系所名稱:國際企業學研究所
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2010
畢業學年度:98
語文別:中文
論文頁數:186
中文關鍵詞:品牌電視購物無店鋪販售動態資源基礎觀點品牌建構過程多元尺度分析知覺定位分析
外文關鍵詞:BrandTV ShoppingNon-store retailingOrganizational DevelopmentDynamic Resource ManagementBrand Building ProcessMulti-Scale Analysis
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科技之進步改變了人們的生活型態,進而改變的消費者購物方式,也促使無店鋪販售之興起,並逐漸成為未來主流。其中,電視購物頻道即為一急速發展之產業,近十年,其系統進行整合及集團化,且市場迅速擴大,發展令人為之咋舌。
本研究利用富邦媒體科技(以下簡稱富邦momo)的個案,了解品牌形象的建構對於無店鋪販售之成功是否帶來影響。以深度訪談、次集資料收集與問卷調查等研究方法,歸納出一結論:無店鋪販售如何運用資源,成功進行品牌建構。
本研究利用組織發展過程,結合動態資源基礎理論與品牌發展步驟,進行資源運用與品牌發展間之分析。經由訪談,將富邦momo之組織發展過程分為六階段:評估期、籌備期、創業期、導入及成長期、成熟期、衰退期(再生期),配合動態資源基礎理論:建構資源組合、組合資源與資源槓桿等三步驟,進行品牌之建構。同時,本研究對消費者與富邦momo主管進行問卷調查,以多元尺度分析驗證富邦momo之做法是否符合其本身期待。
本研究認為富邦momo分別於各階段利用不同方式進行本身品牌建構。就其連年成長的業績而言,其營運的成功不言而喻。但,由於電視購物產業仍位於產業生命週期中之萌芽期至成長期,因此消費者對於電視購物品牌之認知尚不明確。
此外,由問卷中同時看出「未曾於富邦momo消費之消費者」與「曾於富邦momo消費之消費者」對於富邦momo之形象觀感具有明顯差異,且在電視購物消費經驗越多之消費者,對富邦momo之評分愈高。此即表示雖然消費者對於電視購物品牌之認知不明,但對於重度消費者而言,富邦momo之表現明顯較好。因此,本研究建議目前以「未曾於富邦momo消費過之消費者」為主,進行行銷策略的擬定。

Because of the improvement of the technology, the way how consumers shop has changed a lot. This also contributed to the rise of non-store retailings. Among them, the TV shopping channels have become a rapid development in recent years, and the market is keep expanding in an alarming rate.
This research, by studying the case of Fubon Multimedia Technology (Fubon momo), considers about if a successful brand necessarily for developing a non-store selling company successfully. We use the methods of the depth interviews, secondary data collection and questionnaires to summarise the conclusion that how the non-store retailing utilizes its resources to build the brand successfully.
Based on the theory of the process of organizational development, the dynamic resource management, and the brand development steps, we divided the developing stages of Fubon momo into six stages: assessment; preparation; pioneering; growth; maturity; decline (regeneration). At the same time, we used the theory of the dynamic resource management, which is about structuring the resource protofolio, bundling resources to build capabilities, and leveraging capabilities to exploit market opportunities, to analysis how Fubon momo construct the brand.
On the other hand, we did the survey to the consumers and the manegers of Fubon momo, and use the multi-scale analysis to test and verify if the impressions of the brand, Fubon momo, are consistent between the consumers and the manegers.
In this study, we think that Fubon momo have used different strategies to build its brand according to different stages of the organization. While looking into the proformace of Fubon momo, there is no doubt that it a highly successful company. However, since the industry of the TV shopping is still on the road from the emergence stage to the stage of the growth, the consumers’ recognitions of the brands to different companies of TV shopping are still not clear enough.
In addition, from the questionnaire, we also found that consumers who "never shopped at Fubon momo" and those who "ever consumed at Fubon momo" hold the significant different brand perception to Fubon momo. What’s more, the more oftern they shop at the TV channels, the higher the scroes they gave to Fubon momo. Therefore, this study suggests to focus on comsumers who "never shopped at Fubon momo" to design the marketing strategies.

目錄
口試委員會審定書…………………………………………………………………………………………………….…i
誌謝…………………………………………………………………………………………………………………………..…ii
表目錄…………………………………………………………………………………………………………………………v
圖目錄……………………………………………………………………………………………………………………..…vi
中文摘要……………………………………………………………………………………………………………………vii
英文摘要……………………………………………………………………………………………………………..……viii
第一章 緒論 1
第一節 研究動機與背景 1
第二節 研究目的 2
第三節 研究流程與架構 3
第二章 文獻探討 5
第一節 組織發展過程 5
第二節 動態資源基礎觀點 9
第三節 組織資源分類 14
第四節 品牌 17
一. 品牌的定義 17
二. 品牌的功能及重要性 17
三. 品牌建立之步驟 18
四. 品牌形象 22
五. 品牌定位 25
六. 品牌傘 26
第五節 虛擬通路 28
一、 虛擬通路定義及種類 28
二、 虛擬通路之重要性及特性 29
三、 品牌形象與定位對於虛擬通路之影響 30
四、 電視購物 32
五、 台灣之電視購物產業分析 37
六、 電視購物特性 41
第三章 研究設計 43
第一節 研究方法 43
一、 個案研究法 43
二、 問卷研究法 46
第二節 研究對象 50
一、 富邦MOMO電視購物的現況介紹 50
二、 富邦MOMO電視購物各項經營策略 54
三、 訪談對象介紹 55
第三節 研究實施與資料處理分析 57
一. 深入訪談 57
二. 問卷分析 60
三. 歸納與解釋 60
第四章 研究分析與發現 61
第一節 深入訪談 61
一. 創業前評估期 63
二. 籌備期 65
三. 創業期 70
四. 導入/成長期 77
五. 成熟/維持期 82
第二節 問卷分析 84
一. 樣本特性 84
二. 多元尺度分析 86
第五章 結論與建議 120
第一節 研究結論 120
第二節 問卷研究結論及研究建議 123
第三節 研究建議 128
參考文獻 130
附件一 訪談大綱 135
附件二 本研究所引用之訪談內容整理 137
附件三 消費者與主管問卷(主管問卷範例) 182

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網路部分
1.<工商時報>《我愛電視購物〈日本篇〉》陳穎柔(2004/09/05) 取自:http://money.chinatimes.com/94rp/03tvs/witness/2004090501.htm 
2.<工商時報>《我愛電視購物〈南韓篇〉》林秀津(2004/09/05)取自:http://money.chinatimes.com/94rp/03tvs/witness/2004090502.htm 
3.<國際扶輪社3520地區 台北健康扶輪社>劉家崑,取自:http://jiankang.pixnet.net/blog/post/24216076 
4.<國際商情雙周刊266期>李宗儒(2009)取自:http://www.trademag.org.tw/content02.asp?id=506468&type=22&url=%2F
catalog%2Easp%3Fno%3D266 
5.<富邦媒體科技公司網頁>取自:http://www.momoshop.com.tw/intro/intro.jsp?ctype=B&cid=downline&oid=001
6.<實力媒體>【行銷】電視購物頻道大戰 消費者捨不得轉台?(2010-02-05)取自:http://www.brain.com.tw/news/NewsNotPay.aspx?ID=13645


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